Accountability Consulting Course Personalization 
Beyond Philosophy
JUNE 1, 2023
They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. The quicker the call center employee had the account number, the faster they could resolve the issue and have their employee process another call.
aircall
JANUARY 6, 2022
Consultative selling, also known as needs-based selling, is a sales tactic in which the seller acts primarily as an advisor, focused on helping a prospect solve one or more critical business issues. Do they have a background in accounting? This could indicate an extraverted personality. Step Five: Consult to the Finish Line!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
JANUARY 13, 2022
Of course, some customers need more time and attention than others, and that’s normal. The sales team’s compensation and work performance-related metrics are linked to their active accounts. An outside consultant is a great choice. They can take a hard-nosed perspective an internal person can’t. .
Beyond Philosophy
JULY 14, 2022
Of course, it must be appropriate and provided at the proper time. So as we go through these four theories of humor, let’s consider how we can apply these concepts to business, whether through the contact center, account management, or marketing. . But, of course, the critical word here is “positive.”
CustomerSuccessBox
OCTOBER 19, 2021
Once you’re clear about what they want to achieve, it’s time to consult them, guide them, and help them reach their desired goal. An average person in your business might say the goal of education is only knowledge, but a trained customer may also add skills to it. To grow an account, each member of the team needs the right skills.
Beyond Philosophy
APRIL 5, 2017
Of course, we all make mistakes. Seeing that Wells Fargo violated the trust of their customers by their employees opening and moving customers money into their account, they had to accept responsibility. By accepting responsibility, the CEO had to show remorse for the way it didn’t handle their customer accounts responsibly.
Beyond Philosophy
MAY 14, 2020
So, Ahearn says that persuasion is about changing behavior to something the person probably would not do in the absence of your ask. Ahearn says where people make a mistake is by trying to get the other person to like them. Of course, we don’t always meet the people we are interacting with face-to-face.
Expert insights. Personalized for you.
195 
Let's personalize your content