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It’s all about context stupid! Why most businesses fail to take this into account

Beyond Philosophy

They were asking for the account number right off the bat. The senior managers thought customers would be ready to present their account numbers upon getting through the call center queue. The quicker the call center employee had the account number, the faster they could resolve the issue and have their employee process another call.

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6 Instagram Courses: Learn to Promote Your Brand


The Instagram courses that are available online will enable you to take the most out of the features this platform offers, and create effective marketing strategies. Those are important questions the Instagram courses listed below will help you to answer. 6 Best Instagram Courses 1. How to create ads that deliver results?


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Introducing Delighted Admin Certification: A free course for CX program management


That’s why we’re excited to announce Delighted Admin Certification , a free learning course and exam designed to help Admin users learn everything they need to know about running their CX programs on Delighted. . What is covered in our Admin Certification course? How can you add, edit, and delete users in your account?

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How to Take Your Employees from Competent to Elite with Art Turock


Extreme accountability is seeing beyond the current circumstances and committing no matter what. Accountability isn’t about assigning blame. Instead of holding others accountable with blaming questions, invite accountability by asking employees questions to reveal the choices that were made and their consequences.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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14 Best UI and UX Design Courses


14 Best UI and UX Design Courses. UI and UX Design Courses are the right tools if you are looking to expand your knowledge and skills when it comes to developing websites and applications that are appealing to users, and make them wish to continue using your app or visiting your website. Complete Web and Mobile Designer in 2022.

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RCDA introduces online work-from-home courses for contact center teams

Robert Davis

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. RCDA will teach each of the seven topics in each course via a 90-minute Zoom meeting. We will: Cover the topic.