CustomerSuccessBox

OCTOBER 31, 2021

Customer Success & Experience Influencer, Executive, Speaker, Author, Consultant, Coach, and Board Advisor who is passionate about sharing best practices and lessons learned to help others succeed! Product, Sales, Marketing, CS, Engineering all benefit from customer feedback. Why is Quarterly Business Review important?

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

Stratifyd

FEBRUARY 20, 2019

The Regional Sales Manager will have demonstrated experience in analyzing account profitability, selling using a consultative approach, and driving performance from their sales team. Key Accountabilities & Responsibilities. Strategizes with Chief Revenue Officer to build account and territory plans.

Sales 40

Sales Management Healthcare Consulting 40

Amity

NOVEMBER 28, 2018

Delivered as a service, Densify's patented optimization engine collects and analyzes data from cloud computing services and other IT environments, which is further combined with advisory services of cloud experts who report on cost, explore usage patterns, and project future trends. I am the GM, the coach and the player.

Coaching 106

Coaching SaaS Metrics Accountability 106

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Including but not limited to account strategies, escalations, objectives, and initiatives.

Engineering 19

Engineering SaaS Coaching Government 19

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

CSM Magazine

DECEMBER 5, 2017

Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Fara was also part of Amdocs Consulting Division in Canada. Emotional Detection. Key Learnings from 2017.

Customer Service 80

Customer Service Gamification Self service CRM 80

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Interact with other areas of their business to ensure customer success, such as Product and Engineering.

Upselling 19

Upselling Coaching Best practices Consulting 19

Help Scout

JANUARY 27, 2019

Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Generalists may also end up in Coach roles, acting as trainers and resources for new colleagues. Sarah-Mei Estrada is currently a Coach on the Customers Team: “I love being a coach!

Customer Service 40

Customer Service Coaching Consulting Consulting 40

SmartKarrot

NOVEMBER 29, 2022

Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures.

Coaching 19

Coaching Technical Support Accountability Engineering 19

SmartKarrot

JANUARY 17, 2023

Collaborate with Account Executives to identify expansion opportunities and be the voice of the customer. Provide remote support for online inquiries and run virtual consultations with prospective customers. Be consultative and build in-depth relationships and a complete understanding of customer business goals and objectives.

Upselling 19

Upselling Technical Support Consulting Consulting 19

Mindtouch

APRIL 17, 2017

We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. Don Otvos , Salesloft, Head of Solutions Engineering, @donnyo, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. How did you personally get started in Customer Success?

Coaching 0

Coaching Engineering Upselling Marketing 0

JustCall

FEBRUARY 11, 2022

Key Account Manager: A key account manager is an entry level to mid level sales job. One of the main objectives of a key account manager is to develop trust relationships with clients so they don’t end up turning to competition. Hands-on experience in handling multiple client accounts. Sales Manager.

Sales 52

Sales B2C call center software B2B 52

Toister Performance Solutions

OCTOBER 26, 2017

Author, speaker, consultant, Brad Cleveland Company, LLC. Twitter: @CustomerIsFirst Top-down training is great, but there is a special magic that takes place when leadership, coaches, and agents are unified using a wonderful resource such as The Effortless Experience and dreaming about how to design a better Customer Experience.

Schedule adherence 56

Schedule adherence Chief Customer Officer Coaching Contact Center 56

SmartKarrot

APRIL 25, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Consult on best practices, workflows, and management business reviews.

Best practices 19

Best practices Consulting Consulting Metrics 19

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise. Be data-driven in all you do.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. With over 30 years in the industry, Annette is a professional coach, consultant, customer journey mapping facilitator, thought leader, and influencer. Allison Pickens. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

SEPTEMBER 29, 2022

Role: Director, Client Success Location: New York, NY, US (Hybrid) Organization: Grubhub As a Director of Client Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention and satisfaction and client up-sells for the Grubhub’s corporate accounts team.

Finance 19

Finance Upselling Accountability Coaching 19

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. The CS leader or Account Management leader needs to figure out the language to speak with this person to get what they’re looking for. Is Engineering building a stable, reliable product?

Marketing 52

Marketing Sales Customer centricity Accountability 52

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Develop key relationships with executives and decision-makers at the customer base.

Upselling 19

Upselling Accountability Coaching Metrics 19

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Coach, mentor, and develop a team of Customer Success Managers for upward growth at both the IC and Manager level. Consult with instructors on implementation and curriculum design.

Upselling 19

Upselling Accountability Customer centricity Coaching 19

NobelBiz

APRIL 11, 2023

It’s also rumored that ChatGPT might render a good number of jobs obsolete, careers in education, finance, software engineering, journalism, and graphic design are under jeopardy. For example, imagine a customer who is upset about a problem with their account. But first, let’s define generative AI.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. We sat down to talk about Customer Success, Key Account Management, and how to drive real success with your most important clients. A CX Consulting , accelerates business growth through Customer Experience (CX) innovation. All of those elements make for really good Account Managers and CSMs, as well.

Accountability 45

Accountability SaaS Consulting Consulting 45

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Advertising 19

Advertising Coaching Feedback Engineering 19

Netomi

FEBRUARY 28, 2022

We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said. A ccording to a recent survey from travel search engine KAYAK, travel ranks among the top reasons Americans want to learn another language.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Help Scout

NOVEMBER 5, 2018

Our Engineering Coach, Megan Chinburg, recently called for further removing ableist language from Help Scout’s company vernacular. “I I consulted a few resources and invited the team to contribute to the list. I observed us using the word ‘crippled’ a few times in various conversations and presentations. insane/insanity.

Coaching 40

Coaching Engineering Consulting Consulting 40

SmartKarrot

DECEMBER 11, 2020

Role: Vice President of Customer Success Location: Remote, Chicago, IL, US Organization: Storm2 As a Vice President of Customer Success, you will hire, coach, and lead their customer success organization. Closely monitor adoption rates of assigned accounts, providing insight to clients. Provide support to customers.

Enterprise 10

Enterprise Engineering Finance Consulting 10

SmartKarrot

JULY 14, 2021

Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers. Manage a portfolio of accounts toward optimal coverage targets including a personal portfolio. This is a “player/coach” role by design.

Customer advocacy 10

Customer advocacy Technical Support Finance Consulting 10

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Simultaneously, he has been a consultant, coach, and trainer for technology professionals across 30 countries.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JULY 24, 2020

Serve as the business liaison between the customer and all cross-functional teams within Armis, including the Executive team, Product Management, Engineering, Solution Architects, Training and Enablement. Be a strategic advisor with accounts and drive continued value of their platform and services.

Accountability 10

Accountability Enterprise Coaching Engineering 10

ChurnZero

MARCH 20, 2020

It’s used in a range of fields including psychology, biology, economics, and engineering. The new growth engine. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Join this webinar to learn: The different types of customer reviews and when to use them.

Customer centricity 52

Customer centricity Finance SaaS Scripts 52

SmartKarrot

JANUARY 13, 2021

Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering. Provide account management to an existing territory.

Consulting 10

Consulting Consulting Metrics Customer retention 10

SmartKarrot

NOVEMBER 27, 2020

Create, execute, and oversee account plans to track customer opportunities, activities, and projects and ensure engagement by appropriate parties throughout. Identify creative solutions for strategic accounts. Identify areas for growth within existing accounts and manage the renewal process.

Enterprise 10

Enterprise SaaS Accountability Consulting 10

SmartKarrot

FEBRUARY 18, 2021

Director, Customer Success, you will build executive-level relationships across one or multiple accounts while providing strategy on how the products lead to the client’s success. Help to hire, manage, coach, and develop a team of high-performing Customer Success Managers. Manage multiple cross-product opportunities and projects.

Coaching 10

Coaching Metrics Engineering Accountability 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

SmartKarrot

DECEMBER 29, 2020

Role: Director of Customer Success Location: Remote, United States Organization: Tealium As a Director of Customer Success, you will lead, coach and mentor a team of 5 – 7 Customer Success Strategists of varying levels. Monitor Customer Performance and Solution Index and leverage to drive engagement plan for Key Accounts.

Best practices 10

Best practices Strategic Value Accountability Coaching 10

JustCall

OCTOBER 25, 2022

It may also have a range of collaboration features and coaching features that may not be present in an on premise tool. . So, we’ve put together a few steps to ensure that you’ve got a smooth experience with switching your Sales and Support engine to the cloud. AI-Powered Agent Coaching (Add On)*. Dedicated Account Manager.

voip 52

voip Interactive Voice Response Call Logging Analytics 52