Accountability Blog Consulting Entertainment 
Beyond Philosophy
JANUARY 10, 2019
The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. How Mental Accounting Works. We have written about Mental Accounting before.
Beyond Philosophy
JANUARY 17, 2018
In both situations, you are going to spend more money than you thought you were going to for entertainment. These results, however, are the basis for an economic principle called Mental Accounting. Mental Accounting describes the situations where fungibility breaks down. Simply put, mental accounting works with emotions also.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
JANUARY 18, 2016
According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. United Airlines claims no responsibility for broken guitar despite eye witness accounts of baggage handlers tossing passenger’s guitar into the plane. But then they found him asleep again!
Beyond Philosophy
APRIL 25, 2019
Google used to mine all kinds of data from people’s Gmail accounts and people were OK with that because they got free email. Furthermore, the examples Hedgecock has seen are funny and entertaining. In our global Customer Experience Consultancy, we’ve been talking to lawyers about this for a client.
Beyond Philosophy
JUNE 25, 2020
You can have a brilliant, entertaining ad that’s concise and emotional for a product, but if people don’t remember it when they are making a buying decision, it failed. For example, when a customer has to repeat their account of poor service over and over, you are reinforcing that lousy memory and making it worse.
Beyond Philosophy
DECEMBER 25, 2017
Your customers’ emotional and subconscious responses to your brand account for over half of the total Customer Experience. Storytelling is a fantastic tool for entertaining and engaging both your customers and employees. Who Wins—Brand or Customer Experienc e? Understanding the Anatomy of an Interaction could be the key.
ProProfs Blog
OCTOBER 31, 2018
blogs, product descriptions). Blog posts should be valuable to your market, with the aim of improving their lives (e.g. Last month, the company also rolled out a free in-home consultation service that may open an opportunity for Best Buy to expand in the health business space. Create relevant content. Sync Social.
Expert insights. Personalized for you.
317 
Let's personalize your content