AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

Accountability 70

Accountability APIs Metrics Engineering 70

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Call Experts

JULY 15, 2021

In this blog, we discuss best practices and questions to answer ahead of the storm. Best practices and call center services for hurricane planning. The Call Experts multi-week training course teaches soft skills, customer service best practices, technology and typing training, and more.

call center solutions 52

call center solutions Best practices Call Center Contact Center 52

Totango

FEBRUARY 4, 2020

5 Best Practices for Customer-Centric Growth. The best approach to encouraging customer-centric growth begins with understanding your customers and what they hope to accomplish. You can set parameters to identify those that make a good fit for an upsell w/ the right technology. Spot red flags earlier. Connect the dots.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

Etech

NOVEMBER 14, 2019

With this in mind, it is no longer best practice to simply use a password consisting of alpha characters with a number or special character inserted. Use different passwords for different accounts. Using the same password for multiple accounts means the hacker now has access to every account that uses the compromised credential.

Best practices 48

Best practices Accountability Banking Technology 48

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 125

Best practices Government Engineering Accountability 125

Totango

JUNE 23, 2020

Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. Strong scores could encourage you to take action in the form of upsell, cross-sell, and expansion campaigns , or by developing a customer case study or asking the customer to speak at an event.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

Totango

DECEMBER 19, 2019

Fortunately, you can avoid such a scenario by using customer success best practices that maximize a customer’s opportunity to experience value. . Best Practices for a Fast Time to Value. Why should they continue to invest in a partnership that doesn’t meet their goals? Effective Customer Engagements.

Best practices 71

Best practices Enterprise Education Accountability 71

pindrop

NOVEMBER 12, 2020

60% of fraud begins in or touches it and while you are aware of the media reported mega-breaches that have plagued companies and consumers both, have you considered your contact center’s place in the journey from data capture to fraudulent transaction and account takeover? Account Takeover Is The Goal. They start in your IVR.

Best practices 57

Best practices Contact Center Interactive Voice Response Engineering 57

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 97

Chatbots APIs Self service Contact Center 97

AWS Machine Learning

APRIL 18, 2024

It’s straightforward to deploy in your AWS account. Prerequisites You need to have an AWS account and an AWS Identity and Access Management (IAM) role and user with permissions to create and manage the necessary resources and components for this application. Everything you need is provided as open source in our GitHub repo.

APIs 111

APIs Accountability Analytics Entertainment 111

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. His background includes transforming organizations, implementing best practices, and optimizing processes enhancing operational excellence.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

JULY 31, 2020

Yesterday, Totango hosted our third CXO series event for Customer Success executives. In fact, 60% of the audience stated they’ve lost accounts because they were unaware that their key stakeholders and influencers were not aligned or left the organization. Lucid chose Totango to be its technology partner to drive customer success.

Best practices 105

Best practices Accountability Enterprise Sales 105

Callminer

MARCH 12, 2020

As communication technologies continue to evolve, so too do the various threats that target them. In the event of failure to follow the rules put forth in this group of standards, companies may be fined by the council. Call centers are at the bullseye in terms of their strategic attractiveness for malicious actors.

Call Center 182

Call Center Analytics Best practices Government 182

Totango

MARCH 8, 2022

Providing a forum to share CS strategies, tips, and best practices. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. The community aims to provide CS leaders with practical peer support. It also seeks to stimulate discussion of best practices.

Best practices 116

Best practices SaaS B2B Marketing 116

Influitive

MAY 12, 2016

That’s one reason why account-based marketing has become a popular strategy in recent years. Calling ABM a “B2B marketing must-have,” 58 percent of marketers plan to invest in ABM technology or services this year, according to SiriusDecisions. Learn how to make your account-based marketing more effective with advocacy.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Totango

FEBRUARY 9, 2022

Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. In this article, we’ll discuss five essential technology tools you can use to automate your contract renewal procedures. Following best practices to automate retention can optimize renewal rates.

Customer retention 94

Customer retention SaaS Best practices Upselling 94

pindrop

JUNE 23, 2020

As fraud tactics evolve to adapt to the changing landscape in which businesses are operating, sophisticated technology solutions can help contact centers proactively address fraud. Fraudsters exploit IVRs to surveil accounts and to operationalize their fraud and planning tactics. . At-risk accounts across communication channels.

Interactive Voice Response 117

Interactive Voice Response Contact Center Call flow Accountability 117

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn operational and architectural best practices for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in the cloud. Set up regular game days to test workload and team responses to simulated events.

Best practices 86

Best practices Metrics Feedback Enterprise 86

Totango

DECEMBER 21, 2021

We’ll also look at how choosing the right technology can help you implement your milestone messaging strategy. Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. Onboarding Tutorials.

Management 106

Management Best practices Upselling Accountability 106

Totango

SEPTEMBER 1, 2022

Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices. Then we’ll look at how digital technology has made the traditional QBR outdated and how AI is helping software providers increase the efficiency of SaaS QBRs. What Is a QBR in SaaS? Reimagining the SaaS QBR

SaaS 98

SaaS Journey mapping Upselling Best practices 98

ChurnZero

SEPTEMBER 1, 2020

The reality is that virtual events will be the norm going forward, at least in the short term. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. There is, however, a silver lining.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

Fonolo

AUGUST 24, 2021

Make time for team-building exercises, group projects, joint outings, parties, and other events to keep your team connected. Don’t just provide training during onboarding – put focus on providing ongoing learning opportunities so your agents can stay up to date with product/service knowledge, best practices, and more.

Call Center 148

Call Center Morale Best practices Contact Center 148

Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. As per a study conducted by the Aberdeen Group, auto attendant technology can reduce customer service costs by up to 30 percent. What is an Auto Attendant?

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

Mindtouch

APRIL 3, 2019

The practice of Identity and Access Management (IAM) introduces many questions about an organization’s business processes and technology solutions. The decision to use a particular Single Sign-On (SSO) technology takes into account concerns such as: Is the technology secure? Choose Single Sign-On Technology Wisely.

Technology 48

Technology industry standards Government Accountability 48

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. How to Pick the Best call center outsourcing solutions One of the most crucial choices your company can make is which call center vendor to choose. You must also pay attention.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

VirtualPBX

JANUARY 23, 2024

While the question of what is call center technology usually elicits a standard answer across a company, the provision of physical spaces can often be a little inconsistent. For instance, in January 2023 Mailchimp were targeted through social engineering, with the perpetrator accessing details on over 100 accounts.

Call Center 98

Call Center Engineering Education Best practices 98

Call Design

AUGUST 9, 2021

Technology is always advancing so to remain competitive it is important for every organisation to regularly review the systems and processes in place to see how these can be improved. The IVR’s primary role is to automate some of the simpler tasks such as providing account details, transferring funds, or paying a bill.

Interactive Voice Response 78

Interactive Voice Response Chatbots Coaching Virtual Agent 78

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. What experience do customers desire in their journey – is this working with a human, engaging solely with technology – is it both?

Journey mapping 98

Journey mapping Best practices Education Metrics 98

Hodusoft

DECEMBER 13, 2023

Unlocking the Potential of Hosted Telephony System Google’s co-founder Larry Page once said “Especially in technology, we need revolutionary change, not incremental change.” If we look around at the present world, the technological marvels that we enjoy today have undergone a radical transformation. Read on to know more.

CRM 64

CRM Best practices Technology Management 64

Totango

FEBRUARY 23, 2022

Then, we’ll walk you through a step-by-step process for creating your map, including how to incorporate technology to make your map bring about the successful results you and your customers want. To encourage desired outcomes at each stage, you can deploy automated best practices. Flagging events that require action.

SaaS 111

SaaS Journey mapping Upselling Best practices 111

Totango

DECEMBER 28, 2020

If you are a Cisco Gold Partner, we highly recommend watching a replay of the event above. Invest in the right customer success technology partner. Take advantage of Cisco incentive payouts (offset technology costs). Leverage the latest customer success best practices. Lifecycle Practice Advisory.

Best practices 79

Best practices Upselling Analytics Technology 79

Totango

SEPTEMBER 6, 2022

Then, we’ll look at the benefits of conducting QBRs, and finally, we’ll look at three keys to effective QBRs and how using the right technology can help you optimize your QBR strategy. With the right technology, you don’t necessarily have to wait until the end of a quarter to engage customers about performance progress. What Is a QBR?

SaaS 106

SaaS Technical Support Benchmark Accountability 106

Totango

DECEMBER 16, 2020

This technology provides you with pre-designed templates for each stage of your customer journey, from lead acquisition to retention. Out-of-the-box templates automate the process of defining measurable customer goals, establishing key performance indicators, promoting best practices and tracking performance.

Journey mapping 71

Journey mapping Best practices Accountability Big data 71

Totango

MAY 11, 2021

For optimal results, use software that allows you to automate best practices for these steps. The first step is to identify the key stakeholders for a given account and their roles. Chief technology officers. Determine who the stakeholders are for specific accounts. Identify Who Your Stakeholders Are.

Management 85

Management Best practices Journey mapping Metrics 85

Certified Languages International

JANUARY 29, 2024

A video ASL interpreter is a sign language interpreter who provides remote, on-demand interpreting services through video conferencing technology instead of being physically present. Attentive partnership: Friendly, responsive CLI account teams provide guidance to implement our video interpreting solution seamlessly.

Best practices 40

Best practices Accountability Technology Personalization 40

Totango

OCTOBER 20, 2021

Customer journey optimization is a strategy for improving customer experiences by mapping out steps in customers’ interactions with your brand and implementing best practices to deliver satisfying outcomes at key touchpoints. Focus on intervening with renewals of accounts which are at risk of churn. Applying Automation Tools.

Journey mapping 92

Journey mapping Benchmark Best practices Accountability 92