Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 83

Surveys Feedback Banking Best practices 83

Vistio

APRIL 1, 2024

In this article, we will explore the key elements of customer service agent training, the drawbacks of traditional methods, and how Vistio’s cutting-edge approach to training is reshaping the contact center landscape. Agents can pinpoint their weaknesses and build upon their strengths based on consistent and goal-oriented feedback.

Accountability 52

Accountability Customer Service Contact Center Morale 52

ShepHyken

JULY 15, 2022

This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. Step 3: Due to your generosity, personalized advisory, and ability to identify and solve their problems for free up-front, they decide to sign up with you five days later. No problem. Conclusion.

Coaching 328

Coaching Customer centricity Accountability Feedback 328

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service.

Customer Experience 346

Customer Experience Transportation Feedback Metrics 346

Callminer

JULY 23, 2019

Providing feedback to agents in your call center is entirely needed to maintain and improve a quality facility. However, knowing how to deliver feedback can be tricky. Unfortunately, there are a number of pitfalls that can derail the process of delivering effective feedback.

Best practices 140

Best practices Feedback Call Center Coaching 140

ShepHyken

FEBRUARY 5, 2021

This week we feature an article from Skylar Ross, contributor at Raincatcher. It is highly probable that negative feedback your business receives from a customer will be directed at a particular agent or employee. Apologize In Person. He writes about how to turn negative customer service interactions into positive experiences.

Customer Experience 248

Customer Experience B2B Accountability Feedback 248

ShepHyken

JUNE 8, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. A confusing checkout process or lack of personalization can be just as hindering to your customer as long customer service wait times or unresponsive mobile websites.

Customer Experience 156

Customer Experience Upselling Accountability Feedback 156

ShepHyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. Personalize your customer avatars and have your team members learn about them. Review, improve and repeat using feedback from your entire team while listening to your customers. .

Customer Experience 362

Customer Experience Management Finance Banking 362

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. Right up until you have to give them negative feedback. Negative feedback can be uncomfortable and nerve-wracking for everyone, whether they’re giving it or receiving it. These are general tips for giving feedback in all situations.

Feedback 59

Feedback Construction Scripts Engineering 59

Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? I understand this concept from personal experience.

Management 391

Management Accountability Consulting Consulting 391

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. That’s where customer experience platforms come in.

Feedback 83

Feedback Consulting Consulting Enterprise 83

CSM Magazine

APRIL 1, 2021

Notwithstanding your high level of proficiency in accounting, poor customer service all too often becomes an issue for clients. Today’s customers are looking for personalized service and that’s not an easy need to fulfil when you are busy working on the accounts. Be a Great CPA. Check Correspondence. Show Empathy.

Accountability 52

Accountability Customer Service Feedback Self service 52

GetFeedback

NOVEMBER 20, 2019

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. .

Feedback 113

Feedback Chatbots Surveys Customer centricity 113

ShepHyken

MAY 6, 2022

This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Good customer service requires individuals who can stay calm, collected, and personable in a challenging customer-facing role.

Customer Service 175

Customer Service outsourcing Construction Feedback 175

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Sales Benchmark 124

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Nike does the same with its TeamNike account. .

Technology 330

Technology Customer Experience Complaint resolution Gamification 330

ShepHyken

AUGUST 9, 2019

This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. Read Shep’s latest Forbes article: . Learn to Give, Give and Give.

Feedback 295

Feedback Sales Accountability Personalization 295

ChurnZero

APRIL 14, 2020

But first, let’s talk about customer feedback. What is customer feedback? At its core, customer feedback is the information you receive from casual customers and loyal brand evangelists alike. In this article, we’ll explore why listening to both positive and negative customer feedback is important for your company’s growth. .

Feedback 81

Feedback Brand ambassadors Advertising Marketing 81

GetFeedback

JUNE 10, 2019

We know that customer’s opinions and feedback are important because they impact the sustainability of a company throughout its lifecycle. It’s not uncommon for companies to struggle to gather feedback that is actually useful or even get enough responses. What makes a feedback form work? Make intentional questions.

Feedback 79

Feedback Surveys Airlines Benchmark 79

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Positive body language – A person slouching their way through the store, with a sour or surly facial expression doesn’t look approachable. Ask for feedback.

Customer Service 383

Customer Service Morale Sales Coaching 383

ShepHyken

NOVEMBER 24, 2017

This week we feature an article by Brooke Harper who writes about the importance of using social media to provide great customer service. Are they providing feedback—and how much is positive versus negative? technical, account, and payment issues first, followed by more minor concerns—and assign tickets to them.

Customer Service 221

Customer Service B2B B2C Accountability 221

NobelBiz

SEPTEMBER 21, 2021

Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. To fulfill the demands of those customers who’ve gotten more demanding over the years, a more personalized approach is necessary.

Contact Center 52

Contact Center Personalization Customer Experience CRM 52

Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! Personalized digital journey 4. Moreover, the same source says that 56% of consumers anticipate entirely personalized offers. Optimizing your online presence 2.

Customer Experience 83

Customer Experience Chatbots Feedback Surveys 83

ShepHyken

NOVEMBER 15, 2019

This week we feature an article by Nogol Tardugno who tells us how to get our contact center interactive voice response (IVR) to deliver the best customer experience. Proactively offering personalized menu actions due to their recent activity in other channels: “I see you’ve recently viewed your checking account online.

Interactive Voice Response 236

Interactive Voice Response Customer Experience Self service Contact Center 236

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Omni-channel communication also offers the flexibility to tailor interactions based on the nature of the debt and debtor preferences, leading to more personalized and effective collection efforts.

Customer centricity 59

Customer centricity Contact Center Technology Telemarketing 59

Lumoa

SEPTEMBER 2, 2022

See which feedback has been assigned to team members. Now, we have added the User Avatar on feedback that has been assigned. This will: Make it easer to see what feedback has been assigned. See who is taking action on feedback. New knowledge base articles. New ability to add an image ?? to your profile!

Feedback 83

Feedback Surveys Accountability Personalization 83

Nicereply

FEBRUARY 1, 2022

Articles that receive very few visits can skew your SEO, and probably aren’t helpful to anyone. These least visited articles are called the “long-tail”. Consider deleting them, or condensing them into another article that’s relevant and easier to find. Ask Your Customers for Feedback. Review Personal Development Goals.

Customer Support 97

Customer Support Metrics Feedback Accountability 97

CSM Magazine

OCTOBER 27, 2023

In this article, we will delve into the essential steps for creating an effective customer support system in the online gaming industry, with a special focus on catering to the best minimum deposit casinos. They should be equipped to handle a range of queries, from technical issues to account inquiries, with professionalism and courtesy.

Customer Support 52

Customer Support Multi-channel support Feedback Personalization 52

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Pendo? What is Mixpanel?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Horizon CX

FEBRUARY 29, 2024

This article explores the implications of perfunctory customer service and the significance of infusing genuine care into customer interactions and examines how businesses can go the extra mile to make customers feel valued and appreciated. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. When delivered manually, it may be handled by dedicated customer service agents or by other company representatives, such as account managers and customer success managers. Social media.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

Global Response

OCTOBER 6, 2023

In this article, we’ll help you understand what luxury clienteling looks like, four key mistakes to avoid, and how to perfect your clienteling strategy to support your luxury brand. Luxury clienteling is the process that brands use to create personalized, luxury experiences for customers through clienteling.

outsourcing 62

outsourcing Feedback Sales Personalization 62

Totango

JANUARY 22, 2024

This is the moment for CS to rise to the occasion by focusing on securing retention and driving expansion, continuously working with customer results in mind, using adoption and feedback to drive advocacy, and embracing integration across the enterprise.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

ShepHyken

JULY 22, 2016

Actively Solicit Customer Feedback. A personal email can have a big effect: if you can get a customer to reply to a personal email account when signing up for your website, you can expect to participate in some revealing, in-depth conversations—customers are more open in personal, non-public channels.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

Lumoa

JANUARY 15, 2024

The scenario is now much the same for online customers who increasingly expect a seamless, personalized experience. This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. In This Article: What is Conversational Commerce?

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

JivoChat

NOVEMBER 2, 2022

Personalize the email by using the person’s name. Check out the article to know more about it. . It is used to confirm that the action was successful, and also to explain what are the next steps that the person should follow. . Feedback Confirmation Email. That’s the feedback confirmation email. .

Accountability 75

Accountability Feedback Personalization Marketing 75