ShepHyken

JANUARY 30, 2019

It may be one of the best feedback questions I’ve ever heard. Here it is: “The next time you call us, would you want the same person to take care of you? Let’s start with the one that prompted me to write this article: the next time you call us, would you want the same person to take care of you? It’s that simple.

Feedback 271

Feedback Surveys Customer Service Personalization 271

ShepHyken

JULY 31, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I have added my comment about each article and would like to hear what you think too. My Comment: If you like beer, you will love this article.

Customer centricity 156

Customer centricity Customer Service Chatbots Customer Experience 156

ShepHyken

SEPTEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article caught my attention. My Comment: Feedback is crucial to the growth of your team members.

Construction 229

Construction Customer Service Feedback Customer retention 229

ShepHyken

MAY 6, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Team Support) Feedback matters in the customer-centric era of business we work in. Here are my top five picks from last week.

Customer Service 281

Customer Service Customer centricity Feedback Personalization 281

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry. Here are my top five picks from last week.

Customer Service 167

Customer Service Customer retention Engineering Self service 167

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic. Here are my top five picks from last week. Great question.

Customer Service 161

Customer Service Customer centricity B2C Government 161

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 232

Feedback Surveys Technical Support Personalization 232

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Analytics 83

Analytics Feedback Metrics Surveys 83

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You need to read this article now! The post 5 Top Customer Service Articles of the Week 1-17-2022 appeared first on Shep Hyken.

Customer Service 167

Customer Service Journey mapping outsourcing Customer Experience 167

ShepHyken

OCTOBER 15, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. . In this article he covers different personalities, and why (or why not) they will talk about their experiences with you and your organization.

Customer Service 215

Customer Service Automotive Feedback Customer centricity 215

ShepHyken

AUGUST 26, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start this week’s Top Five roundup with an article filled with stats – 37 of them! There’s a big difference.

Customer Service 264

Customer Service Advertising Feedback Customer Experience 264

ShepHyken

FEBRUARY 16, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. While the article does focus on Customer Experience strategies for retail, many are also applicable to B2B – or any type of organization.

Customer Service 316

Customer Service B2B Journey mapping Best practices 316

ShepHyken

JUNE 10, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve been paying attention to how good companies are getting feedback (in the form of customer surveys).

Customer Service 274

Customer Service Surveys Customer Experience Feedback 274

ShepHyken

SEPTEMBER 23, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. At first, I thought this article was written for consumers. Then read this article. Here are my top five picks from last week.

Journey mapping 246

Journey mapping Customer Service B2B Analytics 246

ShepHyken

JANUARY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here’s a good list that predicts personalization will continue to drive customer loyalty. Here are my top five picks from last week.

Customer Service 120

Customer Service Benchmark Customer centricity Customer Experience 120

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Positive word-of-mouth and referrals Smooth, personalized customer journeys result in great customer experiences. No more missed opportunities for a sale!

Journey mapping 318

Journey mapping Upselling CRM Feedback 318

ShepHyken

OCTOBER 17, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. The Differences Between Feedback From Paying Customers vs. Free Users by Elias Torres. My Comment: Great article about ramping up your customer experience.

Customer Service 326

Customer Service Journey mapping Customer Experience Feedback 326

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Before Soliciting Feedback. Agent Input.

Feedback 206

Feedback Contact Center Journey mapping Surveys 206

Lumoa

AUGUST 8, 2023

Unlocking the power of VoC feedback is vital to the success of any business. This article offers a comprehensive guide on how to analyze survey results efficiently, covering everything from the basics to advanced techniques, and provides actionable solutions to common challenges in customer feedback analysis faced by businesses today.

Surveys 83

Surveys Feedback Banking Best practices 83

CSM Magazine

FEBRUARY 29, 2024

Personalizing omnichannel experiences involves tailoring your interactions with customers across multiple channels to meet their unique needs and preferences. Here are some tips on how to personalize omnichannel experiences: 1. This information can help you create a more personalized experience.

Personalization 52

Personalization Chatbots CRM Analytics 52

Vistio

MARCH 4, 2024

Contact centers are on the front lines of customer interaction, dealing with a vast range of personalities and communication styles daily. In this article, we will explore how ServiceSim can better prepare contact center agents for dealing with diverse customer personalities, ultimately boosting customer service performance.

Personalization 52

Personalization Contact Center Technology Customer Service 52

ShepHyken

FEBRUARY 11, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And, be sure to pay attention to the comments at the end of the article. Here are my top five picks from last week.

Chief Customer Officer 142

Chief Customer Officer Customer Service Feedback Customer Experience 142

ShepHyken

JANUARY 2, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article had me a the title: “Kick Ass Customer Service.” This article presents a perspective on what happens when AI meets messaging.

Customer Service 192

Customer Service Self service Feedback Customer Care 192

Call Center Weekly

OCTOBER 3, 2018

Building a personal brand on LinkedIn is the key to opening new doors. You can use this space to showcase your personality and professional focus. Because LinkedIn supports a mobile experience, organic posts are more algorithm friendly than outside article links (LinkedIn wants you to stay on platform). But where do you start?

Personalization 134

Personalization Real estate B2B Engineering 134

ShepHyken

APRIL 3, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. This short article makes the case for why internal service is important and teaches us a few questions we should be asking our fellow employees (internal customers).

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

ShepHyken

JUNE 1, 2023

This week, we feature an article by Miika Makitalo, CEO of HappyOrNot , the company behind the Smiley Touch™ customer experience improvement solution and a leader in data analytics. He discusses how feedback and data analytics can make or break the customer experience. The customer experience has come a long way in the past decade.

Analytics 156

Analytics Customer Experience Feedback Chatbots 156

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 64

Feedback Analytics Surveys Customer Support 64

GetFeedback

MAY 9, 2019

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. Heck, we’re still learning. 73% of U.S.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article brings that concept back. My Comment: This article isn’t about personal listening techniques.

Customer Service 161

Customer Service Consulting Consulting B2C 161

ShepHyken

NOVEMBER 15, 2023

This week, we feature an article by Melanie Mingas, editor-in-chief at CX Network. A colleague who knows which prompts your chatbot needs to address and how much personalization is too much? A colleague who knows which prompts your chatbot needs to address and how much personalization is too much?

Morale 142

Morale Feedback Upselling Surveys 142

PeopleMetrics

AUGUST 22, 2022

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys.

Feedback 71

Feedback Surveys Metrics Journey mapping 71

Nicereply

JUNE 17, 2021

On top of that, each company we work with has their own needs and nuances that need to be tracked while providing a personalized experience each time.”. People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback.

Feedback 105

Feedback SaaS B2B Education 105

ShepHyken

JANUARY 13, 2023

This week, we feature an article by Kathleen White, an independent business analyst for several small businesses. Not only will they feel more valued, but their feedback can help the business to grow. Ask for feedback. This feedback, whether positive or negative, is extremely valuable. Thank your customers.

Feedback 179

Feedback Surveys Metrics Personalization 179

ShepHyken

AUGUST 18, 2023

This week, we feature an article by Koichumanov Erkinbek, Product Marketing Manager at Intelogos , an employee well-being and AI performance management platform. AI-driven customer service offers numerous benefits, including improved efficiency, personalized experiences, and real-time assistance.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

OctopusTech

JUNE 17, 2022

When you think about working on a customer feedback strategy, there are tons of possibilities by which you can easily get overwhelmed. With a large number of customers and different methods to connect with their feedback, it’s hard to find where to start with. What do you mean by customer feedback?

Feedback 62

Feedback Surveys outsourcing Customer Support 62

CSM Magazine

DECEMBER 18, 2023

Ask for and LISTEN to feedback It is common for companies to ask customers for feedback, but it is also common for those responses to just be filed away somewhere and never properly addressed. It is also an innovative idea to ask your agents to provide feedback; they are the ones interacting with customers day in and day out.

Personalization 52

Personalization Customer Service Multi-channel support Surveys 52

Nicereply

MAY 31, 2023

Discover the 7 customer feedback tools for websites in 2023. Customer feedback tools are essential in today’s competitive digital landscape for improving user experiences and driving business growth. Why Should You Use Customer Feedback Tools? First, let us discuss what a customer feedback tool can do for a business.

Feedback 52

Feedback Analytics Surveys Customer Support 52