AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 71

APIs Accountability Scripts Enterprise 71

AWS Machine Learning

JULY 5, 2023

The text can be input from the browser or through an API call to the endpoint exposed by our solution. This calls an API (3) through Amazon API Gateway , to invoke an AWS Lambda function (4). To create this solution in your account, follow the instructions in the README.md

APIs 68

APIs Chatbots Education Accountability 68

TechSee

JUNE 9, 2022

Create an end-to-end seamless customer experience using integrations and open API platforms like TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

AWS Machine Learning

FEBRUARY 6, 2023

Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system. How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot.

Cloud contact 69

Cloud contact Self service Contact Center Virtual Agent 69

AWS Machine Learning

OCTOBER 27, 2022

We can then call a Forecast API to create a dataset group and import data from the processed S3 bucket. We use the AutoPredictor API, which is also accessible through the Forecast console. To provide the forecasting result to the client side, we use Amazon API Gateway as the entry point and query Aurora through the Lambda function.

APIs 97

APIs Best practices Metrics Government 97

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Call centers are equipped with tools that allow agents to quickly access a debtor’s full account information, ensuring that every interaction is informed and constructive.

Customer centricity 59

Customer centricity Contact Center Technology Telemarketing 59

Fonolo

JUNE 13, 2023

Your accounting department may have strong preferences on this front. Is there an easy-to-use interface so that these adjustments can be made without involving IT resources or calling in a consultant? If the vendor is simply offering an API to build on, that’s a project that may never happen?

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

AWS Machine Learning

MARCH 23, 2023

Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture. To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker.

Scripts 98

Scripts APIs Government Analytics 98

Aria Solutions

JUNE 8, 2020

Account for the existing security and access, and the possible need to change them. It’s like the heaping pile of clean laundry I haven’t folded and accounted for, but I know eventually, I have to clear it so I don’t buy more socks, impulsively. Demo early, demo often. Traceability is a bit of a buzz killer.

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

Account for the existing security and access, and the possible need to change them. It’s like the heaping pile of clean laundry I haven’t folded and accounted for, but I know eventually, I have to clear it so I don’t buy more socks, impulsively. Demo early, demo often. Traceability is a bit of a buzz killer.

Engineering 62

Engineering APIs Consulting Consulting 62

AWS Machine Learning

JULY 24, 2023

In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. get_caller_identity()['Account'] region = boto3.Session().region_name He is responsible for AWS architecture consulting and design. gpt2 and predictor.py

APIs 68

APIs Engineering Construction Benchmark 68

AWS Machine Learning

JUNE 5, 2023

Gopi Mudiyala is a Senior Technical Account Manager at AWS. He brings over 11 years of risk management, technology consulting, data analytics, and machine learning experience. Autotune is a new feature of automatic model tuning that helps save you time and reduce wasted resources on finding optimal hyperparameter ranges.

APIs 78

APIs Enterprise Benchmark Metrics 78

AWS Machine Learning

AUGUST 30, 2023

Prerequisites To get started, you need an AWS account in which you can use SageMaker Studio. In order to run inference through SageMaker API, make sure to pass the Predictor class. Ekta Walia Bhullar , PhD, is a senior AI/ML consultant with AWS Healthcare and Life Sciences (HCLS) professional services business unit.

Healthcare 115

Healthcare APIs Metrics Scripts 115

AWS Machine Learning

AUGUST 3, 2023

Finally, we show how you can integrate this car pose detection solution into your existing web application using services like Amazon API Gateway and AWS Amplify. For each option, we host an AWS Lambda function behind an API Gateway that is exposed to our mock application. The opportunities are almost limitless. So, get started today!

APIs 64

APIs Scripts Engineering Technical Support 64

DMG Consulting

SEPTEMBER 7, 2023

Workforce management solutions need to be able to accurately account for asynchronous interactions, such as emails or back-office functions, that can start and stop over a period of minutes, hours, days, or even weeks. The post Workforce Management for the 21st Century: Helping Deliver a Great CX appeared first on DMG Consulting.

Management 48

Management Real estate Agent Empowerment Enterprise 48

Fonolo

NOVEMBER 1, 2018

However, the downside of messaging is that consumers must have the relevant app installed, and an associated account set up. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing.

Customer Service 69

Customer Service B2C Finance Engineering 69

Eptica

AUGUST 1, 2018

Date: Wednesday, August 1, 2018 Author: Joanna Allouche - Consultant Making it easier for your agents to deliver superior CX. Author: Joanna Allouche - Consultant Optimizing CX with Eptica When it comes to the contact center, there is a clear link between happy agents and overall performance. Published on: August 01, 2018.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

AWS Machine Learning

NOVEMBER 26, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. Next Best Action takes the in-session interests of each user into account and provides action recommendations in real time. All your data is encrypted to be private and secure.

Personalization 81

Personalization Engineering APIs Technology 81

AWS Machine Learning

AUGUST 2, 2023

We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. After ingestion, images can be searched via the Amazon Kendra search console, API, or SDK. However, we can use CDE for a wider range of use cases.

Enterprise 72

Enterprise Healthcare APIs Big data 72

JustCall

MARCH 31, 2021

Taking feedback and customer pain points into account, our team works to develop new features and updates each month. Here, not only the recording but the call transcription is available directly in your Hubspot account. Here, you can easily set up automation and contacts will be automatically fetched via APIs.

call center software 52

call center software APIs Call Center Coaching 52

AWS Machine Learning

FEBRUARY 29, 2024

Solution overview The architecture at Deutsche Bahn consists of a central platform account managed by a platform team responsible for managing infrastructure and operations for SageMaker Studio. The AI team does not have AWS Management Console access to the AI platform team’s account.

APIs 102

APIs Construction Transportation Analytics 102

ChurnZero

DECEMBER 29, 2020

A relic from bygone days of old-school Account Management, QBRs are a classic, but not timeless, practice; one that feels perfunctory and misplaced in today’s always-connected, data-enriched landscape. Customers don’t value your word, which as consultants, is how you effect change to drive success.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

NobelBiz

NOVEMBER 27, 2023

This information facilitates performance analysis, accountability, and targeted training and coaching for agents. This complete omnichannel contact center solution integrates seamlessly with various communication channels, offering rapid API integrations, simplified cross-channel campaign setup, and support for remote work.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

APRIL 16, 2024

Similarly, you can use a Lambda function for fulfillment as well, for example writing data to databases or calling APIs save the collected information. Rijeesh Akkambeth Chathoth is a Professional Services Consultant at AWS. For more information, refer to Enabling custom logic with AWS Lambda functions.

Management 89

Management Construction APIs Chatbots 89

DMG Consulting

AUGUST 13, 2019

Custom integrations to home-grown servicing solutions can typically be built one of two ways: by the enterprise, using open application programming interfaces (APIs) provided by the contact center infrastructure vendor; or by contracting the vendor’s professional services resources.

Interactive Voice Response 48

Interactive Voice Response Contact Center Average Handle Time APIs 48

AWS Machine Learning

FEBRUARY 8, 2024

At the forefront of this evolution sits Amazon Bedrock , a fully managed service that makes high-performing foundation models (FMs) from Amazon and other leading AI companies available through an API. System integration – Agents make API calls to integrated company systems to run specific actions.

APIs 124

APIs Scripts Enterprise Management 124

Amity

JULY 12, 2018

There are two situations in which John has seen “death by CTO” The first happens when the implementation progressed without consultation from IT leadership. "One of the benefits of Amity is that we can provide a comprehensive, 360 degree profile of your customer accounts and end-users," says John.

APIs 60

APIs Engineering CRM B2B 60

AWS Machine Learning

JULY 5, 2022

Use the following API call to create a new user profile with an associated lifecycle configuration: aws sagemaker create-user-profile --domain-id d-vqc14vvvvvvv. Rahul Nabera is a Data Analytics Consultant in AWS Professional Services. user-profile-name test. region us-east-2. Amazon SageMaker Studio. About the Authors.

Scripts 81

Scripts Engineering APIs Consulting 81

CustomerSuccessBox

JULY 8, 2020

Extending certain limits like APIs. Consulting. Temporarily pause billing instead of losing the account. Consulting and Professional Services. Jay claimed that since consulting and professional services are cash investments, they should be prioritized for key customers only. Additional seats as per requirements .

Customer retention 52

Customer retention SaaS Consulting Consulting 52

AWS Machine Learning

MAY 1, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 62

Chatbots APIs Engineering Automotive 62

JustCall

APRIL 5, 2023

As a part of this process, the customer success manager: Organizes welcome emails Sets up their account Resolves queries, etc. They could also include customer experience of the purchasing process and any consultation, feedback, and troubleshooting. Top 5 Customer Success Tools Every Business Must Use 1. out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

AWS Machine Learning

MARCH 22, 2023

An AWS account with permissions to create AWS Identity and Access Management (IAM) policies and roles. Access and permissions to configure IDP to register Data Wrangler application and set up the authorization server or API. For each user, the authorization server or the API sends tokens to Data Wrangler with Snowflake as the audience.

APIs 81

APIs Engineering Analytics Scripts 81

AWS Machine Learning

OCTOBER 4, 2022

To follow along in this post, you need the following: An AWS account. The new LocalPipelineSession object is passed to the Python SDK in many of the SageMaker workflow API calls described in this post. Register model step (model package). Fail step (run failed). The following diagram illustrates our pipeline. Prerequisites.

Scripts 73

Scripts Engineering Management APIs 73

ChurnZero

MARCH 18, 2022

Speaker: Dave Kellogg , Principal, Dave Kellogg Consulting. But I don’t want to disincentivize my best CSMs from taking the hardest accounts. What’s up with you making less API calls this month? What boards and investors expect from your Customer Success organization. Q&A recap. They got lucky.

SaaS 98

SaaS Metrics Enterprise Surveys 98

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 105

Analytics APIs Engineering Construction 105

TechSee

MAY 23, 2023

A Forrester Consulting study found that 70% of contact center agents lack access to relevant customer data. Once your core flows are set up, the Editor’s integrated low-code capabilities allow your developers to expand further with Visual AI, automated guidance, API integrations, and more. What is an automated visual flow?

Contact Center 109

Contact Center Interactive Voice Response APIs Consulting 109

AWS Machine Learning

JUNE 27, 2023

By enabling effective management of the ML lifecycle, MLOps can help account for various alterations in data, models, and concepts that the development of real-time image recognition applications is associated with. At-scale, real-time image recognition is a complex technical problem that also requires the implementation of MLOps.

Engineering 97

Engineering APIs Scripts Entertainment 97