DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.

Consulting 48

Consulting Consulting Contact Center Marketing 48

COPC

OCTOBER 26, 2023

Related CX Technology Consulting Fusing technology and expertise to design and deliver exceptional service journeys. Crafting LLM AI Assistants: Roles, Process and Timelines Using the latest AI may seem as easy as developers using APIs in commercial LLM options like OpenAI. Developing an LLM AI assistant involves multiple ingredients.

Technology 77

Technology Customer Experience APIs Consulting 77

AWS Machine Learning

JANUARY 5, 2024

By the end of the consulting engagement, the team had implemented the following architecture that effectively addressed the core requirements of the customer team, including: Code Sharing – SageMaker notebooks enable data scientists to experiment and share code with other team members.

Management 116

Management APIs Engineering Government 116

TechSee

JULY 20, 2022

VI’s automated insights are natively integrated across the TechSee platform and can be fully integrated into any business application via API. They can simply upload a photo through a Visual Journey or even your chatbot (using APIs), and VI can visually understand what is wrong. This is AI built for practical impact.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

AWS Machine Learning

AUGUST 29, 2022

You can now use cross-account support for Amazon SageMaker Pipelines to share pipeline entities across AWS accounts and access shared pipelines directly through Amazon SageMaker API calls. The data scientist is now able to describe and monitor the test pipeline run status using SageMaker API calls from the dev account.

Accountability 89

Accountability APIs Management Engineering 89

AWS Machine Learning

FEBRUARY 6, 2024

Using the job ID and message ID returned by the previous request, the client connects to the WebSocket API and sends the job ID and message ID to the WebSocket connection. A Lambda function invokes the Amazon Textract API DetectDocument to parse tabular data from source documents and stores extracted data into DynamoDB.

Government 108

Government APIs industry solution Education 108

AWS Machine Learning

MAY 23, 2023

The web application interacts with the models via Amazon API Gateway and AWS Lambda functions as shown in the following diagram. API Gateway provides the web application and other clients a standard RESTful interface, while shielding the Lambda functions that interface with the model. Clone and set up the AWS CDK application.

APIs 97

APIs Accountability Construction Management 97

AWS Machine Learning

FEBRUARY 6, 2023

How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 72

Cloud contact Self service Contact Center Virtual Agent 72

AWS Machine Learning

JULY 5, 2023

The text can be input from the browser or through an API call to the endpoint exposed by our solution. This calls an API (3) through Amazon API Gateway , to invoke an AWS Lambda function (4). Varad’s areas of interest are IT strategy consulting, architecture, and product management.

APIs 72

APIs Chatbots Education Accountability 72

OrecX

JANUARY 5, 2021

OPEN - Does your recorder support the collection of non-audio data (such as CRM, ACD or agent desktop applications) via REST API, which can be appended to audio recordings? To learn more about the capabilities or inabilities of your current audio capture environment, click below for a free consultation.

Analytics 127

Analytics APIs Engineering CRM 127

Cisco - Contact Center

JANUARY 10, 2023

Xentaurs is a next generation consulting and Cisco digital solution integrator partner dedicated to making digital technology transformation a reality. Data breaches, ransomware and other modern cybersecurity threats have dramatically changed the challenges financial institutions and IT teams must solve.

Banking 145

Banking Enterprise APIs Contact Center 145

CSM Magazine

MARCH 5, 2024

IT consulting services can help to clarify your project’s requirements and make some rough estimations on resources. Remote consultations: facilitate virtual consultations with doctors and specialists. Let’s take a close look at building a custom patient engagement app.

Healthcare 52

Healthcare Education Gamification Consulting 52

TechSee

JUNE 9, 2022

Create an end-to-end seamless customer experience using integrations and open API platforms like TechSee Visual Journeys. APIs and integrations allow you to provide consistent visual guidance across every channel, maintain your branding and use the visual data to improve the next stage of the customer’s interaction.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

AWS Machine Learning

MAY 31, 2023

About the Authors Sathya Balakrishnan is a Senior Consultant in the Professional Services team at AWS, specializing in data and ML solutions. RG Thiyagarajan is a Senior Consultant in Professional Services at AWS, specializing in application migration, security, and resiliency with US federal financial clients.

APIs 87

APIs Consulting Consulting Marketing 87

Inbenta

APRIL 29, 2020

From our experience, it is the framing phase that is the most time-consuming as you have to consult with all the teams involved in the project and obtain various approvals to start the developments. How long does it take to deploy an AI chatbot? Poor technical documentation.

Chatbots 140

Chatbots APIs Construction Best practices 140

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis. Step Functions Workflow.

APIs 73

APIs CRM Feedback B2C 73

AWS Machine Learning

OCTOBER 31, 2023

With MLSL’s expertise in ML consulting and execution, Schneider Electric was able to develop an AI architecture that would reduce the manual effort in their linking workflows, and deliver faster data access to their downstream analytics teams. These filings are available directly on SEC EDGAR or through CorpWatch API.

Healthcare 106

Healthcare APIs Engineering Accountability 106

Nexmo

MAY 2, 2019

That’s why we’re so proud that our customers have rated Nexmo, the Vonage API Platform, as a leader in ease of setup, implementation time, and user adoption. They chose Nexmo’s Messages API to access the WhatsApp channel. uses two-factor authentication with the Nexmo SMS API to safeguard against fraud and suspicious activity.

APIs 86

APIs Transportation B2B Consulting 86

DMG Consulting

MAY 26, 2020

The idea is to make systems interoperable through easy-to-use application programming interfaces (APIs). DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications, contact centers, back-office and real-time analytics. Learn more at www.dmgconsult.com.

Analytics 96

Analytics Contact Center APIs Consulting 96

CSM Magazine

DECEMBER 10, 2021

As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices. If your organization is ready to begin aligning your employee experience with the new world of work, here a few quick strategies you can use to get started: 1. About the Author.

Best practices 98

Best practices Employee engagement Journey mapping Consulting 98

Outsource Consultants

OCTOBER 4, 2021

By combining best-in-class tools, APIs, and workflows, all to empower highly skilled agents, strategic partners can elevate customer satisfaction over the long term. Outsource Consultants has decades of hands-on experience delivering outsourced customer service solutions to companies just like yours.

outsourcing 128

outsourcing Customer Service Self service Contact Center 128

AWS Machine Learning

OCTOBER 27, 2022

We can then call a Forecast API to create a dataset group and import data from the processed S3 bucket. We use the AutoPredictor API, which is also accessible through the Forecast console. To provide the forecasting result to the client side, we use Amazon API Gateway as the entry point and query Aurora through the Lambda function.

APIs 98

APIs Best practices Metrics Government 98

AWS Machine Learning

MARCH 23, 2023

Applications and services can call the deployed endpoint directly or through a deployed serverless Amazon API Gateway architecture. To learn more about real-time endpoint architectural best practices, refer to Creating a machine learning-powered REST API with Amazon API Gateway mapping templates and Amazon SageMaker.

Scripts 101

Scripts APIs Government Analytics 101

AWS Machine Learning

APRIL 11, 2023

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 75

APIs Accountability Scripts Enterprise 75

AWS Machine Learning

JULY 24, 2023

In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. He is responsible for AWS architecture consulting and design. Build your own container The container’s file directory is presented in the following code.

APIs 71

APIs Engineering Construction Benchmark 71

AWS Machine Learning

OCTOBER 13, 2022

AWS offers a pre-trained and fully managed AWS AI service called Amazon Rekognition that can be integrated into computer vision applications using API calls and require no ML experience. You just have to provide an image to the Amazon Rekognition API and it can identify the required objects according to pre-defined labels.

Healthcare 75

Healthcare APIs Automotive Consulting 75

AWS Machine Learning

AUGUST 30, 2023

In order to run inference through SageMaker API, make sure to pass the Predictor class. Ekta Walia Bhullar , PhD, is a senior AI/ML consultant with AWS Healthcare and Life Sciences (HCLS) professional services business unit. Deploy the pre-trained model by creating an HTTPS endpoint with the model object’s pre-built deploy() method.

Healthcare 117

Healthcare APIs Scripts Metrics 117

AWS Machine Learning

AUGUST 3, 2023

Finally, we show how you can integrate this car pose detection solution into your existing web application using services like Amazon API Gateway and AWS Amplify. For each option, we host an AWS Lambda function behind an API Gateway that is exposed to our mock application. The opportunities are almost limitless. So, get started today!

APIs 67

APIs Scripts Engineering Technical Support 67

AWS Machine Learning

JUNE 5, 2023

He brings over 11 years of risk management, technology consulting, data analytics, and machine learning experience. Autotune is a new feature of automatic model tuning that helps save you time and reduce wasted resources on finding optimal hyperparameter ranges. When he is not helping customers, he enjoys traveling and playing PS5.

APIs 82

APIs Enterprise Benchmark Metrics 82

Fonolo

JUNE 13, 2023

Is there an easy-to-use interface so that these adjustments can be made without involving IT resources or calling in a consultant? If the vendor is simply offering an API to build on, that’s a project that may never happen? Handling these kinds of sticky situations is really critical.

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

DMG Consulting

MARCH 8, 2019

The new paradigm of “platform as a service” means that customized solutions can be created and deployed quickly; application programming interfaces (APIs) are being used to build out functional capabilities rapidly and easily. Contact center infrastructure platform vendors are having a positive and disruptive impact on the CBCCI market.

Contact Center 72

Contact Center Marketing SaaS Virtual Agent 72

AWS Machine Learning

SEPTEMBER 28, 2022

The SageMakerMigration class consists of high-level abstractions over SageMaker APIs that significantly reduce the steps needed to deploy your model to SageMaker, as illustrated in the following figure. After you install this library, the rest of this post talks about how you can use it. xlarge' ) sk_model.deploy_to_sagemaker(). Conclusion.

Scripts 80

Scripts APIs Engineering Consulting 80

Creative Virtual

OCTOBER 9, 2020

By Katrin Zieren, Business Development Consultant. We have a very big partner network for this technology, and can integrate with any other third-party system of your choice, provided they have a full featured API. The communication habits of your customers have changed and are changing yet.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

Aria Solutions

JUNE 8, 2020

A list of pre-existing API names of each declarative and programmatic item that will be modified because we’re recycling it into something else, enhanced, and re-used. . To take it further, we can search our documents by the project, by the object, by the API name, almost any keyword, to find what we need months later.

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

A list of pre-existing API names of each declarative and programmatic item that will be modified because we’re recycling it into something else, enhanced, and re-used. . To take it further, we can search our documents by the project, by the object, by the API name, almost any keyword, to find what we need months later.

Engineering 62

Engineering APIs Consulting Consulting 62

Smooch

APRIL 1, 2019

Don’t confuse the WhatsApp Business app with the WhatsApp Business API. WhatsApp’s API is still in early access, along with Apple and Google’s competing business chat platforms. Meanwhile, Instagram is widely expected to introduce business messaging through a WhatsApp-like API. Back in the U.S.,

APIs 40

APIs Banking Chatbots Best practices 40

DMG Consulting

DECEMBER 10, 2018

The “platform as a service” paradigm, which essentially leverages application programming interfaces (APIs) to build out functional capabilities, makes it easier to build your own solution (BYOS). It’s undeniable that contact center platform vendors are having a highly positive disruptive impact on the pace of innovation in the CBCCI sector.

Contact Center 75

Contact Center contact center solutions CRM Enterprise 75