AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We then demonstrate how to use LangChain for tying everything together: Interfacing with LLMs hosted on Amazon SageMaker. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda.

APIs 75

APIs Enterprise Accountability Chatbots 75

Solvvy

JUNE 17, 2021

Catering your customer support to your individual customers can be accomplished easily with a smart, chatbot platform like Solvvy. Chatbots offer a clear automation solution, however, traditional chatbots usually don’t allow for personalization due to reliance on established processes. Check it out!

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. You can also recruit chatbots to build an FAQ bank for your customers. This way, chatbots can handle basic queries and tasks quickly.

APIs 52

APIs Chatbots Multichannel Accountability 52

AWS Machine Learning

MARCH 27, 2024

Text-to-image models also enhance your customer experience by allowing for personalized advertising as well as interactive and immersive visual chatbots in media and entertainment use cases. We discuss how to prepare your data for the model fine-tuning task and how to create a model customization job in Amazon Bedrock.

APIs 81

APIs Accountability Engineering Entertainment 81

AWS Machine Learning

APRIL 8, 2024

RAG allows models to tap into vast knowledge bases and deliver human-like dialogue for applications like chatbots and enterprise search assistants. In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications. Choose Deploy again to create the endpoint.

APIs 94

APIs Engineering Accountability Construction 94

AWS Machine Learning

APRIL 8, 2024

The following are common use cases for metadata filtering: Document chatbot for a software company – This allows users to find product information and troubleshooting guides. Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. Virginia) and US West (Oregon).

APIs 98

APIs Construction Chatbots Accountability 98

AWS Machine Learning

JULY 5, 2023

This service can be used by chatbots, audio books, and other text-to-speech applications in conjunction with other AWS AI or machine learning (ML) services. For example, Amazon Lex and Amazon Polly can be combined to create a chatbot that engages in a two-way conversation with a user and performs certain tasks based on the user’s commands.

APIs 66

APIs Chatbots Education Accountability 66

AWS Machine Learning

JANUARY 9, 2024

This solution will help you build interactive experiences for various generative AI applications such as chatbots, virtual assistants, and music generators. This post shows you how to realize faster response times in the form of Time to First Byte (TTFB) and reduce the overall perceived latency while inferencing Llama 2 models.

APIs 99

APIs Engineering Accountability Gamification 99

AWS Machine Learning

FEBRUARY 6, 2023

In the second part of this series, we describe how to use the Amazon Lex chatbot UI with Talkdesk CX Cloud to allow customers to transition from a chatbot conversation to a live agent within the same chat window. The connector was built by using the Amazon Lex Model Building API with the AWS SDK for Java 2.x.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

APRIL 24, 2023

Since conversational AI has improved in recent years, many businesses have adopted cutting-edge technologies like AI-powered chatbots and AI-powered agent support to improve customer service while increasing productivity and lowering costs. API Gateway bypasses the request to Lambda. Lambda checks the format and stores it in DynamoDB.

APIs 61

APIs Customer Experience Feedback Chatbots 61

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. npm installed in your local environment. Choose Deploy.

Chatbots 94

Chatbots Enterprise APIs Best practices 94

NobelBiz

APRIL 23, 2024

Account Setup and Verification : Upon receiving a debt, the agency sets up an account for the debtor and verifies all the details. Agents are trained not only in the legal aspects of debt collection but also in how to handle calls with compassion and understanding.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

AWS Machine Learning

JULY 7, 2022

Let’s say you have identified a use case in your organization that you would like to handle via a chatbot. You can use APIs or AWS CloudFormation (see Creating Amazon Lex V2 resources with AWS CloudFormation ) to manage the bot programmatically. Deployment. You should use CloudFormation templates to create your bots.

Best practices 74

Best practices Metrics APIs Accountability 74

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self service 97

Self service APIs Transportation Contact Center 97

JivoChat

JULY 14, 2021

By combining a knowledge base with how-to tutorials, and answers to frequently asked questions, organizations can automate the handling of many customer queries. Knowledge bases : a knowledge base is a specialized static area of your site that provides how-to guides and answers to frequently asked questions. Expand your page content.

Self service 52

Self service Chatbots B2B Customer centricity 52

AWS Machine Learning

AUGUST 14, 2023

In this post and accompanying notebook, we demonstrate how to deploy the BloomZ 176B foundation model using the SageMaker Python simplified SDK in Amazon SageMaker JumpStart as an endpoint and use it for various natural language processing (NLP) tasks. Answer: API ### Context: All plans can be stopped anytime.

Engineering 70

Engineering APIs Chatbots Scripts 70

SmartAction

JUNE 9, 2023

Some notable examples include: Chatbots : Chatbots are AI-powered virtual agents, built in-house or by third-party vendors , that engage in text-based conversations with users. Chatbots often answer FAQs, and guide users through various processes. Chatbots and virtual agents may provide irrelevant or inaccurate responses.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74

AWS Machine Learning

JUNE 13, 2023

This post discusses how to structure internal knowledge sharing using Amazon Kendra and AWS Lambda and how Amazon Kendra solves the obstacles around knowledge sharing many companies face. In addition, the connector is loaded through a restricted account, allowing for a security-conscious implementation.

Chatbots 75

Chatbots Engineering Enterprise APIs 75

Fonolo

JANUARY 11, 2018

However, the chatbot explosion is predicted to make a significant impact on social customer care in the coming year. However, when Facebook opened its API to chatbots, and separated the messaging application, we knew they had something up their sleeves. ChatBots Step Up to the Plate. Don’t tell us you haven’t been warned!

Customer Service 87

Customer Service Chatbots Customer Care Contact Center 87

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We first delve into the vulnerabilities, threats, and risks that arise from the implementation, deployment, and use of LLM solutions, and provide guidance on how to start innovating with security in mind.

Best practices 117

Best practices Government Engineering Accountability 117

AWS Machine Learning

SEPTEMBER 19, 2023

The steps involved are as follows: The financial analyst poses questions via a platform such as chatbots. Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. The following function defines how to calculate the optimized portfolio based on the chosen stocks.

Marketing 95

Marketing APIs Engineering Analytics 95

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Chatbots 96

Chatbots APIs Engineering Automotive 96

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. As people shift from social media to chat to a live agent, their complete histories and account details go with them. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Engineering 109

Engineering Chatbots Accountability Enterprise 109

JustCall

MARCH 13, 2023

SMS bots are automated chatbots that use SMS messaging to communicate with customers, making them a versatile and potent piece of technology to have in your marketing and customer service arsenal. Enhances Customer Satisfaction “How to improve customer experience?”

APIs 84

APIs Marketing Sales Customer Support 84

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. As people shift from social media to chat to a live agent, their complete histories and account details go with them. You can also build your own custom integrations using our APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

AUGUST 1, 2023

Furthermore, proprietary models typically come with user-friendly APIs and SDKs, streamlining the integration process with your existing systems and applications. It offers an easy-to-use API and Python SDK, balancing quality and affordability. Popular uses include generating marketing copy, powering chatbots, and text summarization.

Healthcare 73

Healthcare APIs Scripts Engineering 73

JivoChat

APRIL 23, 2023

Chatbots have become a success around the world, and nowadays are used by 58% of B2B companies and 42% of B2C companies. In 2022 at least 88% of users had one conversation with chatbots. There are many reasons for that, a chatbot is able to simulate human interaction and provide customer service 24h a day. What Is a Chatbot?

Chatbots 75

Chatbots B2C Self service Banking 75

AWS Machine Learning

NOVEMBER 30, 2022

In this post, we walk through how to use the Jurassic-1 Grande model in SageMaker. Popular use cases include generating marketing copy, powering chatbots, and assisting creative writing. “We If your default limit for your AWS account is 0, you need to request a limit increase for this GPU instance.

APIs 71

APIs Benchmark Chatbots Accountability 71

aircall

JUNE 11, 2021

2015 — An open API (applied programming interface) technology was invented to allow software applications to sync and share data between them. A discussion of voice communications isn’t complete without VoIP (voice over internet protocol) and an open API (applied programming interface) technology. Telecommunication Now.

voip 62

voip APIs Call Center Telecommunications 62

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. In this post, we discuss how to operationalize generative AI applications using MLOps principles leading to foundation model operations (FMOps).

Engineering 98

Engineering Accountability Construction APIs 98

Babelforce

OCTOBER 2, 2020

In this post: Acquisition and loyalty Debt Recovery The Cloud Automation API Integration / Development Customer Service / CX General Call Center Statistics. An embarrassing 75% of a typical manual (agent-facing) support call is spent searching for client account information. API Integration and Development. customer loyalty.

Contact Center 52

Contact Center APIs Call Center Wait times 52

Eptica

AUGUST 1, 2018

Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information. How to choose the right customer experience platform for your organization. How to reduce Average Handling Time and improve quality. Share this page on: Tweet.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. Initially, we deployed a basic bot, then we explored the potential of aliases and versions and how to use them efficiently with templates.

Management 81

Management Construction APIs Chatbots 81

AWS Machine Learning

AUGUST 2, 2023

In this post, we show how to use CDE in Amazon Kendra using a GenAI model deployed on Amazon SageMaker. We demonstrate CDE using simple examples and provide a step-by-step guide for you to experience CDE in an Amazon Kendra index in your own AWS account. However, we can use CDE for a wider range of use cases.

Enterprise 70

Enterprise Healthcare APIs Big data 70

Quiq

JUNE 22, 2022

Use Google business messaging API to connect via a third-party app, like Quiq. How to ramp up revenue using Google Business Messages. Provide personalized recommendations: Help customers get closer to what they need with tailored suggestions that account for their unique concerns and motivations.

Sales 56

Sales APIs Best practices Analytics 56

Netomi

SEPTEMBER 20, 2021

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126

Chatbots APIs Surveys Analytics 126