Tethr

SEPTEMBER 8, 2021

Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. Today, we’ll be taking a more technical look into the role of artificial intelligence in conversation analytics, and how we use AI to derive insights from your customer conversations.

Analytics 98

Analytics Technology Banking Engineering 98

AWS Machine Learning

DECEMBER 7, 2023

In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast. SARIMA extends ARIMA by incorporating additional parameters to account for seasonality in the time series. He joined Getir in 2019 and currently works as a Senior Data Science & Analytics Manager.

Management 102

Management Engineering Analytics Construction 102

Customer Service Life

JANUARY 28, 2019

Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful. A chat analytics platform and a voice analytics platform are like a screwdriver and a hammer.

Analytics 60

Analytics Coaching Engineering Contact Center 60

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. In particular, they are routinely used to store information related to customer accounts.

Healthcare 103

Healthcare APIs Engineering Accountability 103

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

JustCall

APRIL 28, 2022

This also includes investments in voice analytics , a big piece of the larger puzzle i.e. conversation intelligence. What is voice analytics? Voice analytics is the use of technology that can measure and analyze that same emotional content in a phone conversation with a customer. How does voice analytics work?

Analytics 52

Analytics Sales Customer Support Benchmark 52

AWS Machine Learning

MAY 25, 2023

Spectrum AI is a predictive (generative) CX analytics platform for enterprises. Infogain works with OCX Cognition as an integrated product team, providing human-centered software engineering services and expertise in software development, microservices, automation, Internet of Things (IoT), and artificial intelligence.

Analytics 66

Analytics Engineering Accountability Enterprise 66

ConvergeOne

APRIL 12, 2022

Jumping into an AI project without a strong foundation can be a bit like buying a powerful car engine without any way to use it. While we may look at the engine and dream of the excitement it will someday produce, it isn’t providing any real value without the car frame, wheels, body, transmission, etc.

Government 95

Government Engineering Analytics Best practices 95

JivoChat

JANUARY 24, 2023

The course also has entire sections dedicated to copywriting, SEO, Google Analytics, and Google Adwords. Social Media Marketing (Instagram, Facebook, Twitter, Pinterest & Quora) Linkedin Marketing App Marketing Google Adwords Facebook Ads Google Analytics Access type: full lifetime access 2. Workload: 22.5 Workload: 22.5

Marketing 75

Marketing Engineering Analytics Accountability 75

SmartAction

NOVEMBER 15, 2023

Self-Service Analytics Data analytics plays a crucial role in refining self-service strategies. Personalization and Recommendation Engines Personalization is a key trend in customer self-service. Recommendation engines analyze customer behavior and preferences to suggest relevant articles, products, or solutions.

Self service 97

Self service Virtual Agent Chatbots Analytics 97

BlueOcean

DECEMBER 18, 2023

But if that standard of sampling was the horse and buggy of our past, conversational analytics platforms are the Ferrari of QA today. The contact center world has been talking about AI and machine learning, especially in the area of speech analytics, for a long time. Conversation analytics platforms make that possible.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 105

Engineering Accountability Construction APIs 105

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 72

Scripts Analytics Accountability Engineering 72

Fonolo

MAY 23, 2023

Hyper-personalization in the contact center is a customer experience strategy that uses advanced technologies and data analytics to deliver tailored interactions. It harnesses advanced analytics and machine learning algorithms to dynamically adapt interactions based on real-time data and individual preferences.

Contact Center 106

Contact Center Personalization Analytics Chatbots 106

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

Contact Center 52

Contact Center Engineering Education Banking 52

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. They had several skilled engineers and scientists building insightful models that improved the quality of risk analysis on their platform.

Scripts 78

Scripts Engineering Accountability Consulting 78

AWS Machine Learning

JANUARY 26, 2024

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

Best practices 125

Best practices Government Engineering Accountability 125

Branch Mesenger

MAY 2, 2018

While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. While surveys that lead to these results are historically what we’ve had to understand engagement metrics, analytics are far more important. Keeps people accountable to their shifts.

Engineering 74

Engineering Morale Employee engagement Big data 74

Help Scout

FEBRUARY 18, 2019

Specifically, customer service agents need analytical reading skills. What is analytical reading? Analytical reading is a high-level cognitive skill. This is the crux of analytical reading versus what could be called surface reading. Here’s an example of analytical reading in action. It’s important brain work!

Analytics 40

Analytics Coaching Engineering Contact Center 40

AWS Machine Learning

JULY 29, 2022

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

Government 78

Government Banking Analytics Accountability 78

AWS Machine Learning

OCTOBER 6, 2023

Large language models (LLMs) are revolutionizing fields like search engines, natural language processing (NLP), healthcare, robotics, and code generation. Another essential component is an orchestration tool suitable for prompt engineering and managing different type of subtasks. A feature store maintains user profile data.

Personalization 113

Personalization Engineering Construction Transportation 113

AWS Machine Learning

SEPTEMBER 27, 2023

says Nisheet Goenka, VP of Engineering at MDaudit. Our close cooperation with AWS and our extended account team not only expedited the development process but also spared us four months of dedicated engineering efforts.

Healthcare 101

Healthcare Engineering SaaS Analytics 101

JivoChat

AUGUST 22, 2023

Implement SEO Best Practices Search engine optimization (SEO) is about considering the elements that make a page appear on Google and other search engines’ first search result pages. You will also have the advantage of using a website builder that creates SEO-friendly pages, so they can be visible and indexed by search engines.

Engineering 75

Engineering Analytics Best practices Customer Support 75

AWS Machine Learning

FEBRUARY 14, 2024

It enables you to privately customize the FMs with your data using techniques such as fine-tuning, prompt engineering, and Retrieval Augmented Generation (RAG), and build agents that run tasks using your enterprise systems and data sources while complying with security and privacy requirements.

Engineering 118

Engineering Chatbots Accountability Enterprise 118

JivoChat

FEBRUARY 8, 2023

Instagram Marketing 2023 With the Instagram Marketing course, you will know how to have a powerful Instagram account set up for your business, so you can build your brand and convert followers into paying customers. The course will guide you through utilizing the latest Instagram features to grow your account and market your business.

Marketing 75

Marketing Advertising Accountability Analytics 75

OctopusTech

DECEMBER 23, 2022

The process of hiring an SEO partner can be a difficult task if you don’t have proper knowledge about search engine optimization. Preparing detailed analytics reports. Obtain proper reports and analytics. With their analytics and reports, you can obtain the following information – Analyze the quality of backlinks.

Engineering 118

Engineering Analytics Sales Consulting 118

AWS Machine Learning

FEBRUARY 13, 2024

In our entire partnership, AWS has set the bar on customer obsession and delivering results—working with us the whole way to realize promised benefits.” – Keshav Kumar, Head of Engineering at BigBasket. About the Authors Santosh Waddi is a Principal Engineer at BigBasket, brings over a decade of expertise in solving AI challenges.

Engineering 102

Engineering Gamification Scripts Big data 102

CSM Magazine

OCTOBER 5, 2023

“We are a time led business that is heavily reliant on and impacted by the weather so it is critical for us to know where are engineers are and how quickly they can get to a client site,” commented Rob Bland, Managing Director at Blade Roofing. BigChange’s CRM functionality is also helping Blade grow its business.

Engineering 59

Engineering CRM Finance Enterprise 59

JivoChat

DECEMBER 11, 2022

Create an Account on GoDaddy. The first step towards how to make a website on GoDaddy is to create your account. Access the website , click on “Create an account” You can start for free and choose your plan later. . Website and marketing analytics dashboard. Check out the article to know more about it. .

Real estate 75

Real estate Engineering Best practices Analytics 75

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Maintainability – The platform’s architecture and code base should be well organized, modular, and maintainable.

Healthcare 91

Healthcare Government Engineering APIs 91

AWS Machine Learning

SEPTEMBER 20, 2023

SageMaker Studio allows data scientists, ML engineers, and data engineers to prepare data, build, train, and deploy ML models on one web interface. SageMaker is a comprehensive ML service enabling business analysts, data scientists, and MLOps engineers to build, train, and deploy ML models for any use case, regardless of ML expertise.

Scripts 102

Scripts Engineering Accountability Enterprise 102

Totango

APRIL 1, 2021

We have received multiple leadership awards from G2 across several categories, including Customer Success, Product Analytics, Customer Journey Analytics, Experience Management, Data Visualization, Customer Data Platforms, Business Intelligence, and Email Marketing. Testimonial Engine). G2 and Heinz Marketing ).

B2B 79

B2B Accountability Analytics Engineering 79

AWS Machine Learning

JANUARY 5, 2024

Wipro further accelerated their ML model journey by implementing Wipro’s code accelerators and snippets to expedite feature engineering, model training, model deployment, and pipeline creation. Across accounts, automate deployment using export and import dataset, data source, and analysis API calls provided by QuickSight.

Management 112

Management APIs Engineering Government 112

AWS Machine Learning

FEBRUARY 2, 2023

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Kyeong Hoon (Jonathan) Jung is a senior software engineer at the National Football League.

Calibration 75

Calibration Engineering Big data Automotive 75

AWS Machine Learning

APRIL 5, 2023

For example, if you look at your top queries using Amazon Kendra Analytics and find that specific queries such as “How does kendra semantically rank results?” Prerequisites To follow along, you should have the following prerequisites: An active AWS account. An Amazon Kendra index. For instructions, see Creating an index.

Engineering 75

Engineering Enterprise Analytics Accountability 75

AWS Machine Learning

NOVEMBER 27, 2023

According to IDC , unstructured data accounts for over 80% of all business data today. In summary, RAG based question answering dataflow is as follows: ML practitioners spend a lot of time crafting feature engineering code, applying it to their initial datasets, training models on the engineered datasets, and evaluating model accuracy.

Engineering 75

Engineering APIs Big data Accountability 75

CSM Magazine

JANUARY 9, 2024

Users can also earn rebates monthly or have them deposited directly into their accounts. WEX Telematics provides location-based data that enables managers to develop individual driving profiles that help monitor vehicle usage patterns around specific schedules for increased accountability.

Transportation 52

Transportation Accountability Analytics Surveys 52