Software Engineering Project Manager

Stratifyd

Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! Facilitate technical discussions with the engineering team.

Cloud Operations Engineer (Site Reliability Engineer)

Stratifyd

Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! We are seeking a dynamic team player with an entrepreneurial spirit, curiosity and passion for engineering and the ability to excel in a fast-paced environment to help us build our brand and provide add value.

Senior back-end software engineer

Stratifyd

Additionally, we were named a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! As a Senior Back-End Software Engineer with Stratifyd, Inc.

How Chat Analytics Differs from Voice Analytics

Customer Service Life

Thanks to advances in artificial intelligence, specifically natural language processing, and machine learning, the tide is beginning to turn as voice and chat analytics platforms are becoming more accessible, affordable, and insightful. Voice Analytics. Chat Analytics.

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

of analytics solutions, many decision makers may be trying to cut through. INTRODUCTION Business Transformation and Analytics: Driving Change in a Customer-Centric World | 3. analytics to inform change but admit to. of executives agreed that data and analytics.

Backend Software Engineer

Stratifyd

Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! We’re looking for a Backend Software Engineer who is passionate about technology, has experience building scalable and robust solutions and can help set the direction of our framework/platform. DO YOU WANT TO JOIN A FAST-GROWING TECH COMPANY?

Speech Analytics and AI Is a Winning Combination

DMG

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception. As the pace of business has accelerated, the demand for real-time speech analytics has increased. The future of this process is analytics-enabled QM (AQM).

Digital Marketing & Web Analytics: Where to Advertise?

CallSource Insights

More consumers than ever start their research online, with 81% of them conducting online research before buying and 60% starting their research on a search engine. Digital Marketing and Web Analytics. To implement an effective digital strategy, you need to track your digital marketing and web analytics. Web Analytics. Web analytics works alongside digital marketing. A lot of web analytics depend on digital marketing.

Choose the Right Speech Analytics Technology

Aspect

In my last blog , we talked about the huge gulf between the value of speech analytics and the actual use of speech analytics in contact centers. Source: CallMiner, Choosing the Right Technology for Your Speech Analytics Project , Marie Meeter.

How Best Buy’s Bet on ‘Employee First’ Helped Engineer a Turnaround

Branch Mesenger

These days, big data, cutting-edge analytics, and machine learning are helping business leaders interpret information about their business, and increasingly, how they can adapt and better understand how to offer next-generation employee training -- things like classroom training, interactive sessions, and all of these trainings have a digital footprint which contain measurable analytics that can help leaders understand how to improve.

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

Analytics. analytics software provider. analytics. of analytics, companies can. Enable data-driven workforce optimization (WFO) to support every communication channel Deploy advanced data analytics that reveal powerful voice-of-the-customer insights to.

Scouting Report: Speech Analytics Enters Its Next Act — Maturity

DMG

Scouting Report: Speech Analytics Enters Its Next Act — Maturity. The speech analytics market continues on its remarkable journey as it matures, enters middle age, and confronts a variety of new challenges. The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed.

How to Successfully Implement Customer Journey Analytics – Part 1

Pointillist

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. By Swati Sahai.

Call Journey presents disruptive innovations in AI and analytics at the Genesys G-Summit Melbourne

Call Journey

From back-to-back conferences and events in the United States, Call Journey, the innovator in Conversation Analytics, heads back home to Australia to attend the Genesys G-Summit which will be held at the Grand Hyatt Melbourne on July 30-31, 2019.

Challenges of Unlocking Recording Data for Speech Analytics

OrecX

According to leading independent research organizations, AI-fueled speech analytics has become a mission-critical application for contact centers intent on improving the customer experience and unlocking a treasure trove of hidden value.

Conversation Analytics Solution at Genesys CX18

Call Journey

Leading conversation analytics provider demonstrated how to effectively mine insights, emotion, and sentiment from every call to supercharge business performance. The integration gives Genesys customers access to Call Journey’s powerful speech analytics engine – EVS.??Call

10 Steps to Immediately Improve Customer Retention With Journey Analytics

Pointillist

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Hand-picked related content: How to reduce churn using customer journey analytics ]. By Swati Sahai.

The Top Reports to Look at in Google Analytics

CallSource Insights

If you’re a smart marketer, you’re already using Google Analytics to aid in your marketing decisions. But sometimes Google Analytics reports can get overwhelming. What makes a report in Google Analytics Important? those are all the different users according to Google Analytics.

Using Quality Management Analytics to Elevate the Customer Experience (CX)

NICE inContact

Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics. Quality Management Analytics empowers you to create quality plans across all the different channels you offer — voice, email, chat, text, etc. You can automatically route interactions for evaluation based on specific criteria and sophisticated analytics engines. Many companies underestimate just how much the customer experience on digital channels matter.

Using Quality Management Analytics to Elevate the Customer Experience (CX)

NICE inContact

Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics. Quality Management Analytics empowers you to create quality plans across all the different channels you offer — voice, email, chat, text, etc. You can automatically route interactions for evaluation based on specific criteria and sophisticated analytics engines. Many companies underestimate just how much the customer experience on digital channels matter.

How to Successfully Implement Customer Journey Analytics

Pointillist

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start.

How to Pick the Best Customer Journey Analytics Platform for Your Needs

Pointillist

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Three Primary Capabilities of the Best Customer Journey Analytics Platforms.

Properly Track the Results of Your Marketing: Google Analytics Channel Groupings Explained

CallSource Insights

Google Analytics classifies website visitors into the Default Channel Groupings which are the most common sources of website visitors to any website. When a website visitor navigates from web page to web page, information about their history is logged and made available to Google Analytics.

Guest Post: 3 Ways CRM Predictive Analytics Can Give You a Competitive Edge

Natalie Petouhof

Customer relationship management software has emerged as one of the most crucial tools for doing business successfully today, and the power of big data predictive analytics is making CRM more powerful than ever. The CRM predictive analytics market, valued at $4.18 Tweet.

CRM 52

Why Analytical Reading Is a Must-Have Skill

Help Scout

Specifically, customer service agents need analytical reading skills. What is analytical reading? Analytical reading is a high-level cognitive skill. In customer service, analytical reading refers to an agent’s ability to read the customer’s email and figure out what the customer is asking , not simply what the customer is saying. This is the crux of analytical reading versus what could be called surface reading. Watch my analytical reading webinar.

How text analytics delivers customer experience value

Eptica

Date: Wednesday, August 30, 2017 How text analytics delivers customer experience value. In my previous series of blogs I explained the basic AI terms , including bots and chatbots , and the impact they have on CX, and now I want to turn my attention to text analytics.

Powered by its Relationship Insight Engine, the Enhanced Intelligent Workflow Automation Features in Amity Deliver Scalable Engagement for Customer Success

Amity

From its inception, Amity founders viewed customer success as a means of developing genuine and effective relationships with customers and not simply another analytics opportunity. This makes the full power of the Amity Relationship Insight Engine available to your entire organization.

Guild Insurance takes business compliance and CX to the next level with Conversation Analytics

Call Journey

Guild Insurance, Australia’s leading provider of insurance for businesses and professionals, adopts Conversation Analytics technology to help identify problems and opportunities from each voice interaction with their customers. Ian Moses, Head of Regional Operations at Guild Insurance said, “Since we’ve implemented Call Journey’s Conversation Analytics technology, it has already helped us securely gain rich insights about our customer interactions.

Breaking Big: Teradata Believes We are in the Internet of Analytics vs #IOT

Natalie Petouhof

Teradata Aster® Analytics on Hadoop make it possible to intelligently listen in real-time and then use analytics to see the distinctive patterns in massive streams of IoT data. Why the Internet of Analytics? Teradata Aster Analytics on Hadoop Data Sheet.

QPC & Call Journey partner up to transform contact centers with AI-Powered Conversation Analytics

Call Journey

Call Journey, a pioneer of Conversation Analytics, has partnered up with QPC, a leading innovator of contact center solutions. QPC’s twenty-year experience of being at the forefront of contact center innovations and Call Journey’s market-leading conversation analytics technology will enable organizations to transform agent-customer interactions, drive customer satisfaction, and strengthen risk and compliance frameworks. “We

AI IRL Podcast Episode 6: Big Companies Need to Be More Agile, Digital, and Analytics-Driven

bold360 Blog

Sid Raisoni , the Head of Analytics at Nestle Waters, is an expert on digital transformation in big companies. In a recent episode of AI: IRL, he unpacked what transformation truly is, an analytics-focused 5 step transformation strategy, and how employees can drive transformational change.

Wartime Analytics: How Two WWII Geniuses Influence Today’s Customer Experience

Clarabridge

Well, Clarabridge takes a very similar approach to customer analytics. Wald didn’t look at the damage to the wings in isolation to the damage to the fuselage, engines, or tail. As we stop to remember and thank all those who have served, we also remember these analytical pioneers.

Trusting Self-Service Analytics: Teradata and Alation Partner to Build Better A Application

Natalie Petouhof

the collaborative data company, to deliver a collaborative data catalog that brings trust in data to self-service analytics. . For example, eBay was recently honored at Teradata PARTNERS Conference and Expo with a Teradata EPIC Award for its self-service analytics with Alation. The Teradata and Alation partnership includes joint engineering, joint sales engagement and joint marketing. Tweet Teradata announced a strategic partnership with Alation, Inc.,

In Analytics, Contact Centre Data May be Left Out—Martech Can Help

Avaya

Fortunately, investment in marketing technology (martech)—specifically digital marketing analytics, lead management, and multi-channel campaign management—to drive customer experience is increasing. Responsibility for Customer Experience (CX) is spreading throughout organisations.

How to Achieve Personalized Customer Service with AI Tools

TechSee

Personalized product recommendations: AI-driven recommendation engines offer customers products tailored to their preferences. Amazon reports that 35% of all their sales are generated by the recommendation engine. Customer Analytics. Hello. Thanks for calling our Hotel.

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Some of these systems employ speech analytics to determine what is being said and the overall tone of the call.

Why is ZOOM an NPS® Promoter?

Zoom International

As experienced champions of the Net Promoter® methodology, we’ve developed a set of tools and analytics to speed up your Net Promoter® program implementation: Contact us to learn more. Is your goal to hit contact center metrics?

How End-User Behavior Reporting Helps You Optimize Support Content

Mindtouch

This list can be compiled based on ticket volume analytics, call classification, or even Google Analytics. Does your branded help content come up on the first search engine result page (SERP)? Knowledge Management Content Strategy Customer Success Feedback Search Engine Optimization (SEO There is plenty to say about how to properly write, structure, and organize knowledge base help content. Be concise and avoid jargon, they say.

Toward More Human SEO Strategies and Keyword Analysis

Mindtouch

Maybe it began when we started to look at search engine optimization (SEO) and keyword analysis as artificially established sets of rules. Whether you use Google Analytics, Bing Webmaster Tools, Brightedge, or MindTouch search reports , you have a list of terms and phrases that people typed into a search bar to find your information. It doesn’t matter whether you are in position one or three on the search engine results page (SERP), or whether you have a snippet.

Technology Based Solutions to Enhance Customer Retention Strategies

TechSee

McKinsey reports that a comprehensive, analytics-driven approach can help telecom companies reduce churn by as much as 15%. Customer churn in the age of information is a fact of life for every business in every industry.