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What is PCI Compliance Call Recording & Transcription: Definition, Expert Tips & Best Practices

Callminer

Perhaps the strongest reason companies record and/or transcribe calls is that it’s often required by government entities. The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. Expert PCI Compliance Tips & Best Practices.

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What is the CFPB Consumer Financial Protection Bureau? Definition, Tips, Best Practices, and Compliance Challenges of the CFPB

Callminer

The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. CFPB Compliance Best Practices. Once again, speech analytics can be really helpful here.

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Driving advanced analytics outcomes at scale using Amazon SageMaker powered PwC’s Machine Learning Ops Accelerator

AWS Machine Learning

However, putting an ML model into production at scale is challenging and requires a set of best practices. Data and model management provide a central capability that governs ML artifacts throughout their lifecycle. Ankur Goyal is a director in PwC Australia’s Cloud and Digital practice, focused on Data, Analytics & AI.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

The goal of this post is to empower AI and machine learning (ML) engineers, data scientists, solutions architects, security teams, and other stakeholders to have a common mental model and framework to apply security best practices, allowing AI/ML teams to move fast without trading off security for speed.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Build and train ML models using a data mesh architecture on AWS: Part 1

AWS Machine Learning

Large enterprises sometimes set up a center of excellence (CoE) to tackle the needs of different lines of business (LoBs) with innovative analytics and ML projects. To generate high-quality and performant ML models at scale, they need to do the following: Provide an easy way to access relevant data to their analytics and ML CoE.

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Building the Foundation for an AI-Ready Organization

ConvergeOne

However, the reason that so many AI projects fail is not due to the AI processes themselves, but rather the lack of strong data governance, collaboration, and problem definition. The wheels are like a data governance strategy that provides processes, security, accessibility, and accountability.