TMP Direct

SEPTEMBER 9, 2021

billion emails will be sent in 2021, a number that’s projected to exceed 376 billion per year by 2025. In 2020, the number of global email users was 4 billion, and by 2025, that number is expected to reach 4.6 A 2019 survey found that over 70% of marketers believe email marketing generates ‘good’ or ‘excellent’ returns.

Surveys 52

Surveys Advertising Marketing Sales 52

Call Design

AUGUST 25, 2021

billion market size in 2020 and is expected to grow at an average rate of 27.4% per year until 2025. A survey by TalentLMS shows that 49% of employees tend to get bored with non-gamification training, illustrating that rote learning can be counter-intuitive due to its low engagement. The gamification industry had a US $9.1

Gamification 145

Gamification Employee engagement Surveys Consulting 145

Nicereply

FEBRUARY 1, 2023

According to many studies and surveys, customer experience is a key part of any company’s success. 72% of customers will only engage with personalized messaging 90% of leading marketers say personalization significantly contributes to business profitability. AI market size is expected to grow by at least 120% year-over-year.

Customer Experience 59

Customer Experience Advertising Chatbots B2B 59

Nicereply

JUNE 20, 2019

This is even further proved by another survey by Forrester which revealed that the revenue growth of customer experience leaders is 5.1 Michael Brenner, CEO, Author, and marketing guru strongly agrees, stating that “Experiences are the only thing people are willing to pay a premium for, not your brand, logo color or product.”

Marketing 77

Marketing Chatbots B2C Self service 77

SharpenCX

AUGUST 21, 2023

Introduce customer email notifications and alerts by implementing marketing automation by [date].” Not only is employee experience a worthy goal because it rewards the people who make, market, and service your product/solution, it can also lead to 23% higher profitability. Add customization and personalization.

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

Netomi

NOVEMBER 21, 2022

In short, it’s a tough market out there, and CFOs are feeling the pressure – as per Gartner, 47% find it difficult to find and hire enterprise talent, 50% still see a significant wave of workforce resignations, while 48% believe that supply chain volatility and shortages will last beyond 2022. Now is the time to invest in AI for CX.

Self service 52

Self service Surveys Chatbots Enterprise 52

CSM Magazine

JANUARY 19, 2023

You can only stay longer in the competitive business market if you alter your business strategies with market trends. Statistics highlight that the POS software market is expected to reach $18.1 BOPIS (Buy Online, Pick-Up in Store) BOPIS is also a rising trend in the business market. billion by 2025.

Sales 52

Sales Analytics Personalization Marketing 52

ChurnZero

NOVEMBER 30, 2023

The same research suggests AI-powered automation will yield productivity gains of up to 50% by 2025. In other words, AI will help businesses to better serve their customers—and customer experience is becoming increasingly important in competitive markets. Scalability isn’t just about handling increasing workloads efficiently.

Management 52

Management Chief Customer Officer Government Healthcare 52

Lumoa

NOVEMBER 17, 2022

trillion by 2025. Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . CX trends in 2023 will focus on getting to know your customers and their preferences by conducting customer satisfaction surveys. E-commerce sales are now projected to reach $7.4

Customer Experience 83

Customer Experience Chatbots Feedback Customer Support 83

Real Blue Sky

DECEMBER 15, 2022

PingIdentity surveyed 3,400 global consumers in 2021 about how they felt about online businesses using their customer data. According to a Zendesk CX Trends 2022 report , 20% of companies surveyed across 21 countries offer AI and chatbot-guided self-service. It’s important to stay on top of this legislation to adhere to new laws.

Self service 98

Self service Chatbots Wireless Analytics 98

TechSee

FEBRUARY 14, 2022

billion subscribers worldwide – 20% of global connections — by 2025. Telecoms recognize that to capitalize on the 5G opportunity, they must act fast or risk losing out on market share. In a McKinsey survey of telecoms regarding 5G rollouts, approximately 92% of respondents planned large-scale 5G deployments by 2022.

Technology 109

Technology Wireless Self service Telecommunications 109

Provide Support

FEBRUARY 8, 2018

A survey by Oracle found that 8 out of 10 businesses have already implemented or are planning to adopt AI as a customer service solution by 2020. According to a recent report by Grand View Research, the global chatbot market is expected to reach $1.23 billion by 2025, a compounded annual growth rate (CAGR) of 24.3%. Read more.

Chatbots 62

Chatbots Customer Service Enterprise Surveys 62

TechSee

MAY 24, 2021

The future of the market for home security firms is bright. billion by 2025. One survey found that 65% of consumers agree that they would rather avoid technician visits due to safety concerns unless absolutely necessary. While opportunities abound for security firms, they are also faced with challenges.

Upselling 124

Upselling Self service Wireless Contact Center 124

Nicereply

DECEMBER 19, 2022

The most powerful marketing engines can’t beat happy customers recommending their products to friends and family. 41% of marketing teams say Customer Satisfaction Score (CSAT) is their most critical KPI. PS: Nicereply makes it easier than ever to gather CSAT data without pestering customers with long surveys.

Customer Experience 52

Customer Experience Journey mapping Feedback Engineering 52

DMG Consulting

APRIL 13, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Workforce Management for the Enterprise report.

Consulting 48

Consulting Consulting Enterprise Management 48

Select VoiceCom Blog

MAY 10, 2023

Outsourcing is a valuable tool for organising processes and boosting productivity across various industries, especially for the quickly expanding ecommerce market. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5 billion by 2025.

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

Lumoa

JUNE 9, 2020

The eCommerce market is expected to grow by 11 trillion dollars between 2021-2025. The pandemic has really spiked up the eCommerce market since many brick-and-mortar retails have been forced to take their business online. Your survey questions can mean totally different things to your customers, depending on when you ask them.

Customer Experience 83

Customer Experience Feedback Surveys Analytics 83

Comm100

NOVEMBER 23, 2022

One survey found that 80% of consumers would be more loyal to brands that demonstrated an understanding of their customers and what they’re looking for. The chatbot market is witnessing growth due to increasing demand for messenger applications and the growing adoption of consumer analytics by various businesses worldwide.

Customer Service 82

Customer Service Chatbots CRM Personalization 82

Real Blue Sky

DECEMBER 15, 2022

PingIdentity surveyed 3,400 global consumers in 2021 about how they felt about online businesses using their customer data. According to a Zendesk CX Trends 2022 report , 20% of companies surveyed across 21 countries offer AI and chatbot-guided self-service. It’s important to stay on top of this legislation to adhere to new laws.

Self service 52

Self service Chatbots Wireless Analytics 52

Real Blue Sky

DECEMBER 15, 2022

PingIdentity surveyed 3,400 global consumers in 2021 about how they felt about online businesses using their customer data. According to a Zendesk CX Trends 2022 report , 20% of companies surveyed across 21 countries offer AI and chatbot-guided self-service. It’s important to stay on top of this legislation to adhere to new laws.

Self service 52

Self service Chatbots Wireless Analytics 52

Playvox

JANUARY 13, 2022

As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Gen Z is defined by technology and values. That’s the good news.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

TechSee

SEPTEMBER 26, 2018

The first bots were used in the finance industry more than a decade ago, automatically buying and selling equities based on key market indicators. It was a novel concept at the time, but the technology is now ubiquitous in the industry, with the financial robo-advice market projected to grow to $7 trillion by 2025, according to CNBC.

Chatbots 107

Chatbots Finance Enterprise Engineering 107

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. So much so that a survey of 50 CIOs found that respondents expected their on-premise workload to drop by 41% this year.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Eptica

APRIL 8, 2020

Date: Wednesday, April 8, 2020 Author: Pauline Ashenden - Marketing Manager The state of UK customer service 2020 - struggling to improve. Author: Pauline Ashenden - Marketing Manager Digital channels are now a vital part of the customer relationship, across every sector. Published on: April 08, 2020. Share this page on: Tweet.

Customer Service 79

Customer Service Self service Benchmark Surveys 79

TechSee

NOVEMBER 5, 2019

A recent survey indicates that more than 68 million people are already using AR, and that number is expected to grow to 85 million by 2021. This rate of adoption has prompted Goldman Sachs to predict that AR will be an $80B market by 2025. Augmented Reality (AR) is fast becoming an accepted part of our lives.

Enterprise 95

Enterprise Engineering Analytics Airlines 95

Comm100

APRIL 22, 2021

By 2025 the chatbot industry is expected to be worth $1.25 When customer service chatbots first came to the market, complaints were abundant – so much so that ‘chatbot fails’ became a common term that still lingers on today. billion, growing at a CAGR of 24.3%, according to a new report by Grand View Research. Evolution of AI .

Chatbots 98

Chatbots Wait times Engineering Education 98

Real Blue Sky

JANUARY 25, 2022

By 2025, online grocery sales are predicted to top $250 billion. In a recent survey of retail workers in the UK, 84% had reported a decline in their mental health since the onset of the pandemic. . When it comes to meeting customers’ individual needs, brand marketers need to focus on building their omni-channel presence.

Entertainment 52

Entertainment Chatbots Sales Customer Experience 52

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 percent from USD 90.57 billion in 2021 to USD 205.32 billion by 2030.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Fonolo

MARCH 22, 2022

By 2016, gamification will be an essential element for brands to drive customer marketing and loyalty. 89% of survey respondents claim that if a task is gamified, they feel eager to complete it and are in a competitive mood. By 2025, the global gamification sales revenue is estimated to reach $32 billion.

Gamification 75

Gamification Call Center Contact Center Feedback 75

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Contact Center AI Market Will Expand Significantly by 2025 A recent report highlights just how big the growth of the global contact center AI market will be. Google markets its AI as one that “understands, interacts, and talks.”

Contact Center 52

Contact Center virtual call center Chatbots Cloud contact 52

JivoChat

APRIL 25, 2021

We’re reaching a critical turning point: Omnichannel is evolving from a strategy that only a few well-resourced organizations are using well to a prerequisite for competing in today’s market. Chatbots are expected to drive $122B in e-commerce sales by 2023, and the global chatbot market is projected to hit the $9.4B mark by 2024.

Chatbots 52

Chatbots B2B B2C Sales 52

The Center for Client Retention

DECEMBER 3, 2019

While we’ve known for years that happy employees are key to delivering an exceptional customer experience , it’s hard to retain our best people in such a competitive labor market. CSAT Surveys & Analytics Make the Perfect Marriage. billion connected IoT devices in 2019 ; in 2025 we may be looking at 25 billion.

Customer Experience 62

Customer Experience Surveys Healthcare Analytics 62

Playvox

JANUARY 13, 2022

The market is projected to be more than $832 billion by 2025, up from an estimated $371.4 Plus, of the workers surveyed, 70% said they’re somewhat likely to leave their current job for a chance to work at a place known for investing in employee training and development. billion in 2020. Gamification.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

TechSee

DECEMBER 27, 2018

A Zendesk survey found that customer support tickets can skyrocket by as much as 42 percent during the holidays. The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. It presents a massive operational and financial challenge for retailers everywhere.

Chatbots 84

Chatbots Enterprise Technology Surveys 84

TechSee

NOVEMBER 6, 2018

AR can help technicians gain immediate access to remote experts when necessary, streamline the field service process, quickly execute field repairs, or even communicate with customers — for example, to survey a location prior to a dispatch or follow up after a visit. There are a number of AR remote assistance solutions on the market.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

JustCall

NOVEMBER 24, 2022

According to a Gallup survey in June 2020 , less than one-third of sales reps felt busy at work, and 14% were actively absent. According to a survey by the Sales Management Association, 90 % of all companies using a s ales process were top performers. Despite everything, you need a formal sales process to complete sales faster.

Sales 52

Sales B2B Surveys CRM 52

aircall

JUNE 18, 2021

You need to build value for your customers that goes beyond the products you sell or the marketing campaigns you put out. Fortunately, many of the relevant metrics are already available through your existing marketing tools. Because of this, you can’t just use marketing tricks to improve your video view count. Conversion Rates.

Interactive Voice Response 71

Interactive Voice Response Feedback Metrics Marketing 71