Top 5 Customer Service & CX Articles for Week of March 25, 2024
ShepHyken
MARCH 25, 2024
Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making. A link to Newsweek’s 2024 list of America’s Best Loyalty Programs is included. The stakes are high and the opportunities are endless.
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