Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88

SmartAction

NOVEMBER 15, 2023

As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly.

Self service 99

Self service Virtual Agent Chatbots Analytics 99

CSM Magazine

JANUARY 22, 2024

To address these challenges, many businesses rely on software as a service (SaaS) platforms that offer customer service solutions, such as chatbots, ticketing systems, live chat, knowledge bases, feedback tools, and more. Company Website: siena.cx Company Website: smartaction.ai August, 2023 – Language I/O (LIO), a Cheyenne, Wyo.

SaaS 52

SaaS Customer Service Chatbots Virtual Agent 52

SmartAction

JUNE 27, 2023

Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past.

Contact Center 83

Contact Center Virtual Agent Agent burnout Self service 83