Connect

JANUARY 26, 2024

With many CX leaders reconsidering their entire customer journey, 2024 marks a year of significant transformation. AI + intelligent experiences Learn how AI is altering the role of chatbots to the point that 64% of CX leaders are increasing their investments in evolving chatbots. Ten trends. Three innovative areas.

Chatbots 52

Chatbots Customer Support Customer Experience Personalization 52

CSM Magazine

JANUARY 17, 2024

It seems as though we talk about that every year – but I genuinely believe 2024 will finally live up to those expectations. Businesses will be on the lookout for processes that can be streamlined and improved through AI, from chatbots handling routine queries to predictive analytics guiding decision-making.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 88

Virtual Agent Chatbots Average Handle Time Engineering 88

NobelBiz

SEPTEMBER 29, 2020

But there’s an even bigger hurdle: contact center AI. Recently, Google has been making incursions into the contact center space. What at first were steps have now turned into strides, and the Google Cloud Contact Center AI is here to stay, plus they’ve partnered with some of the biggest names in the industry.

Contact Center 52

Contact Center virtual call center Chatbots Cloud contact 52

JustCall

APRIL 23, 2024

Convoso : Strong predictive dialing capabilities and wider platform features that are useful for both sales and support (including an AI chatbot). Voiptime Cloud: It is a highly-rated predictive dialer that has excellent standard features, fairly affordable. AI chatbot : Convoso’s Voso.ai

call center software 52

call center software Sales CRM Analytics 52

NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105