billion which is up to 28% by 2024! Now days Mobile VoIP apps are used for multiple purposes like connect with brands, browse merchandise, and watch content other than just to chat with friends. A recent stat reveals that in a list of the top ten apps most used globally , at least six of them are messaging apps. MORE

Couple this with Disney’s current forecast to hit between 230 million to 250 million subscribers by 2024 and Disney+ is well placed to take the streaming mantle. Turbulence Upstream. Jessica DeVlieger, Global CEO. Christina Stahlkopf, Associate Director, Research & Analytics. MORE

billion by 2024 at a growth rate of almost 30%, which means it’s predicted to become mainstream in the coming years. Share This Story For many consumers, purchasing a product is about more than just the product itself. MORE

Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. AI is expected to have even stronger growth. GCOM Worldwide is part of this growth as a Master Agent with VisualCue, an operational software company. MORE

The importance of staff engagement can’t be understated and Healthcare organizations need to pay close attention to the prediction that by 2024 US Healthcare will need a half million more nurses to care for the influx of patients coming into the healthcare system. Over the past few weeks, I’ve had the privilege of speaking at both NGPX in San Diego and the CIO Summit in Omaha. MORE

The number is expected to rise to more than 90% by 2024. The thought of migrating your entire business, with all its complexities, to the cloud, can feel daunting. However, the need to modernize has never been more urgent. MORE

billion by 2024. According to Grand View Research, the global mobile VoIP market size is expected to reach USD 145.76 The expansion of this market is driven by technological leap and increased usage of the new services over various channels. Robust growth in the VoIP market depicts the importance and demand for VOIP business solutions. Softswitch is one of the key components for a wholesale VoIP business. MORE

billion by 2024, up from $220 million in 2019. Companies now know that customer experience is the key competitive differentiator. Data shows that organizations which excel in CX outpace laggards on the S&P 500 index by almost 80%. MORE

According to statistics from the federal Bureau of Labor Statistics , customer service representatives’ jobs are expected to grow 10 percent by 2024. Cultural fit is equally important for you and for your candidates. Don’t be afraid to make a little more effort. MORE

billion by 2024, at a compounded annual growth rate (CAGR) of 19.18 One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Seventy percent of US consumers opine they have already made a choice to be loyal to a company delivering great customer service. MORE

Analyst firm Juniper Research predicts that CNP fraud will cost eCommerce companies $130 billion by 2024. When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Customers could get nearly anything they wanted with one click, within two days. MORE

billion by 2024, representing a CAGR of 7.8%. Computer Vision is the field of Artificial Intelligence that enables computers to understand and analyze the real world. Using Deep Learning models, machines can now accurately identify and classify objects from within digital images and then react to what they “see.” An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications. MORE

By 2024 , research projects that the video conferencing industry will be worth US$20 billion. Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients. MORE

DMG expects RPA revenue to increase by at least 125% in 2020 and 2021, and 100% in each of the three years 2022, 2023 and 2024. DMG Consulting Releases 2019 Robotic Process Automation Product and Market Report. 10/3/2019. Extraordinary demand brings new opportunities for human capital in the age of AI. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. MORE

percent of all retail e-commerce is expected to be generated via m-commerce , and both Europe and the US are expected to be the major players in the m-commerce market before 2024. MORE

mark by 2024. The year 2020 brought massive upheaval to retailers — online and offline. Customer needs changed overnight, and emerging trends suddenly became more urgent, forcing sellers to rethink their game plan and embrace tech-driven online shopping trends. MORE

billion from 2020 to 2024. COVID-19 has forced many companies to transition their contact centers to enable remote work at scale. Equipping staff with the necessary home office equipment and facilitating network access is only the beginning. MORE

by 2024 1 , a shift to holistic end-to-end solutions paves a path towards widespread adoption as enterprises seek to expand AI-enabled self-service capabilities over voice, chat, and SMS. MORE

billion by 2024 (per Grand View Research). Today, there’s a growing consensus that the age of robotic process automation (RPA) has arrived, capable of significantly increasing operational efficiency, thus offering clear-cut cost, performance and scalability benefits. It seems it’s only a matter of time before RPA will eventually be leveraged in just about every industry, automating business processes with cognitive systems. MORE

Meanwhile, the Bureau of Labor Statistics expects customer service call-center employment to grow 39 percent from 2014 to 2024. Over the past 15 years, call centers have evolved from being perceived as simple channels that resolve customer concerns via phone to powerful sources of connectivity and service delivery for digitally transforming industries. However, not all contact centers are created (or run) alike. MORE

by the year 2024. If you’ve landed on this page then I assume you have grown over the traditional ways of executing customer success. Most of the CSMs try various options before they finally realize the need for customer success software for SaaS. MORE

of contact centers will likely reach that point by 2024, voice will still remain the preferred mode of communication. MORE

billion market by 2024. Smart Home technology is expected to become a $151.4 However, it still has a long way to go before it reaches its full potential. Many consumers face significant technical challenges as they set about smartening up their homes. While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own. MORE

Analyst firm Juniper Research predicts that CNP fraud will cost eCommerce companies $130 billion by 2024. When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Customers could get nearly anything they wanted with one click, within two days. MORE

For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024. DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. 7/23/2020. MORE

The post Contact Centers to Show Staggering $6 Billion Growth by 2024 appeared first on NobelBiz®. Several recent studies show the contact center market will grow significantly in the following years. We took a close look at the findings and at what we're seeing on our end at NobelBiz. MORE

billion by 2024. As the field service and customer support sectors grow – the field service sector alone is expected to log over $5 billion in revenues by 2024 – so do the amount of use cases. MORE

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. It’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars. And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. MORE

Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024. Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. MORE

billion by 2024, according to a new report by Grand View Research, Inc. Top 5 Processes that RPA can Master Best. Today, RPA software is quickly becoming the most efficient and cost-effective method for organizations to attain, optimize and deploy information from any data source or application, including websites, desktop applications, and enterprise systems, boosting the speed of business processes and services without the need to replace or alter existing platforms. MORE

DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025. DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. New-gen WFM uniquely positioned to address pandemic-related challenges. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021. MORE

The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services. MORE

Already in 2014, the global artificial intelligence market was valued at about $126 Billion, and that number is expected to reach around $3 Trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research. 5 Proof Points. Today, artificial intelligence is one of the fastest growing technologies within IT operations. MORE

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. 4/8/2020. New-gen WFM takes staffing and service optimization to the next level. MORE

through 2024 and already next year it is expected [ ] The post Navigating the Shift to Cloud with Poly appeared first on Poly Blog. The Contact Center industry is undergoing a tectonic shift which was very clear earlier this year at Enterprise Connect 2019 in Orlando. The shift to cloud is upending the dominance of hitherto vendor market share and technological roadmaps. Cloud CAGR will be estimated at 25% p.a. MORE

billion by 2024. What is a Truck Roll? A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement. The problem posed by truck rolls. MORE

billion by 2024, representing a CAGR of 16.21%. It’s every company’s worst nightmare: customers are standing in line to pay, frustrated and angry when they can’t because the payment system is down. The point of sale (POS) is the most critical stage of the customer journey. It means the company has done everything right, the customer has pulled out his wallet and is prepared to part with his hard-earned cash. Now is NOT the time for a technical glitch. MORE

eMarketer projects that worldwide retail ecommerce will surpass $6 trillion in 2024, accounting for 21.8% Multichannel ecommerce can help you boost sales, make your services more visible, and drive customer loyalty. And it’s essential for staying competitive in today’s marketplace. MORE

billion by 2024. The Taylors were delighted with their smart security system and decided to expand their connected home to include smart entertainment and HVAC systems. But after unboxing their new devices, they struggled to install them and couldn’t figure out how to configure the apps. After trying numerous times, they finally gave up and returned the systems. According to data from a new smart home experience survey , the Taylors are not alone in needing more effective support. MORE

Accordingly, developers large and small are clamoring to capture a share of a healthcare IT market expected to top $390 billion by 2024. Healthcare systems need technology to help address burnout, capture appropriate reimbursement, and support telehealth efforts. MORE

By 2024, the mobile workforce will account for 60% of the total United States workforce and the customer-facing frontline — including field service workers, outside sales and location-based workers such as store associates and nurses — will represent a big share of this mobile workforce. Several years ago, I was doing a research project for a leading telecommunications company. The company was seeking insight into low net promoter scores (NPS) and brand loyalty. MORE