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Five 2024 AI trends for the contact center and beyond

Callminer

As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends impacting organizations in the year ahead.

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Top Customer Service and CX Predictions and Trends for 2024

ShepHyken

What’s 2024 going to be like? Here are my top predictions for 2024. So, here are my top predictions for 2024. When you do, you’ll have a better 2024 – and so will your customers! Happy New Year! I’ve taken five of my favorites from the list to share here in The Shepard Letter. I hope you choose to take action!)

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Top 5 Customer Service & CX Articles for Week of December 9, 2024

ShepHyken

Top 30+ Customer Experience Statistics to Know in 2025 by Viraj Mahajan (Notta) If you were to list a businesss most crucial operations in 2024, customer service would probably be among the most important ones. CX Predictions for 2024: What Came True? Here are ten with an emphasis on AI, customer control, and hyper-personalization. (My

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How to Create Amazing Customer Experiences in 2024

ShepHyken

Each week in 2024, Shep and Brittany Hodak, his friend and fellow customer experience expert, create short videos that include tips and strategies for becoming a more customer-centric company. Why is employee experience becoming increasingly important in customer experience? What impact do social causes have on customer satisfaction?

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The State of Digital Customer Experience Report 2024

Download the State of Digital Customer Experience 2024 and discover the top five digital CX trends for this year and beyond. This shift requires a reevaluation of how businesses prioritize their contact center operations. With customers expecting faster, more efficient digital interactions, businesses must adapt to stay competitive.

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CallMiner Product Innovation Series: Q4 2024

Callminer

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI advancements that CallMiner has delivered in 2024.

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6 Incredibly Important Learnings from 2023 Critical to Apply in 2024

Beyond Philosophy

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. In this episode, we look back at what we learned in 2023 and how it can help us in 2024. The post 6 Incredibly Important Learnings from 2023 Critical to Apply in 2024 appeared first on Beyond Philosophy.

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Frost Radar: Voice of Customer Analytics, 2024

Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX.

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Gartner® Research: Boost Customer Service Performance with Smart Coaching Tools

1 Gartner, Innovation Insight: Coaching Tech to Boost Customer Service Performance, by Kathy Ross, Jonathan Schmidt, Wynn White, 25 July 2024 GARTNER is a registered trademark and service mark of Gartner, Inc. Access the complimentary research to learn how to maximize your coaching effectiveness. Read the report today! All rights reserved.

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Your Expert Guide to CX Orchestration & Enhancing Customer Journeys

Speaker: Keith Kmett, Principal CX Advisor at Medallia

📆 February 22nd, 2024 at 11:00am PST, 2:00pm EST, 7:00pm GMT This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. 📈 Don't miss out on this exclusive event! Register today to save your seat!

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

🗓 Thursday, January 11th, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Don't miss this exclusive event! Register today and receive FREE GIFTS from Steve after the webinar!

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Mastering Remote Onboarding: Proven Strategies for Seamless New Hire Integration

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

Don't miss this opportunity to transform your remote onboarding process and ensure your new hires feel welcomed and empowered from day one. Register now and take the first step towards building a more engaged remote team!

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Strategic CX: A Deep Dive into Voice of the Customer Insights for Clarity

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! 🚀 📍 March 26th, 2024 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm BST Are you excited to actually start making sense of customer analytics?

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How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

📆 June 26th, 2024 at 11:00am PDT, 2:00pm EDT, 7:00pm BST Secure your spot now and embrace the future of call center efficiency and innovation!

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

🗓 February 1st, 2024 at 9:30am PST, 12:30pm EST, 5:30pm GMT Register today to save your seat!