Contact Centers to Show Staggering $6 Billion Growth by 2024

NobelBiz

The post Contact Centers to Show Staggering $6 Billion Growth by 2024 appeared first on NobelBiz®. Several recent studies show the contact center market will grow significantly in the following years. We took a close look at the findings and at what we're seeing on our end at NobelBiz.

The critical importance of keeping patients front and center in the healthcare IT space

Nuance

Accordingly, developers large and small are clamoring to capture a share of a healthcare IT market expected to top $390 billion by 2024. Healthcare systems need technology to help address burnout, capture appropriate reimbursement, and support telehealth efforts.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Overcoming Paralyzing IT issues for a Seamless Migration to the Cloud

ConvergeOne

The number is expected to rise to more than 90% by 2024. The thought of migrating your entire business, with all its complexities, to the cloud, can feel daunting. However, the need to modernize has never been more urgent.

56

Navigating the Shift to Cloud with Poly

Plantronics

through 2024 and already next year it is expected [ ] The post Navigating the Shift to Cloud with Poly appeared first on Poly Blog. The Contact Center industry is undergoing a tectonic shift which was very clear earlier this year at Enterprise Connect 2019 in Orlando. The shift to cloud is upending the dominance of hitherto vendor market share and technological roadmaps. Cloud CAGR will be estimated at 25% p.a.

ChatBots are the Future of Customer Service

Uniphore

Already in 2014, the global artificial intelligence market was valued at about $126 Billion, and that number is expected to reach around $3 Trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research. 5 Proof Points. Today, artificial intelligence is one of the fastest growing technologies within IT operations.

Microsoft’s Acquisition of Nuance – Implications for the Voice Authentication and Security Industry

pindrop

from 2019 through 2024 and reach 8.6 billion units in 2024”. Microsoft’s entry into voice biometrics with the acquisition of Nuance seems to support our ongoing position that voice is the future for both business and consumer applications.

3 Most Important Criteria Choosing a Robotic Process Automation Solution

Uniphore

billion by 2024 (per Grand View Research). Today, there’s a growing consensus that the age of robotic process automation (RPA) has arrived, capable of significantly increasing operational efficiency, thus offering clear-cut cost, performance and scalability benefits. It seems it’s only a matter of time before RPA will eventually be leveraged in just about every industry, automating business processes with cognitive systems.

How to motivate your WFH contact center staff – tactics for remote employee engagement

TechSee

billion from 2020 to 2024. COVID-19 has forced many companies to transition their contact centers to enable remote work at scale. Equipping staff with the necessary home office equipment and facilitating network access is only the beginning.

How Work from Home Contact Center Software Can Solve Remote Work Challenges?

Hodusoft

Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. billion by 2024, as users embrace expansive capabilities including multichannel, AI, analytics, and WEM.

Is voice being superseded?

Spearline

of contact centers will likely reach that point by 2024, voice will still remain the preferred mode of communication.

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

CSM Magazine

billion by 2024 at Compound Annual Growth Rate (CAGR) of 29%.

Changing Customer Experience with the All New Webex Contact Center [WEBINAR]

Cisco - Contact Center

Regardless of the source of the idea, in our upcoming February 3 rd webinar I’m going to help transport attendees ahead into 2024 by sharing how the realities of the last 12 months have changed the trajectory of contact center investment in a significant way.

Smart Home Support – 4 Key Technologies to Simplify Service

TechSee

billion market by 2024. Smart Home technology is expected to become a $151.4 However, it still has a long way to go before it reaches its full potential. Many consumers face significant technical challenges as they set about smartening up their homes. While in theory, smart devices should be easy to set up – most are wireless and can be remotely connected – in reality, non-technical customers are often insufficiently skilled to set up these products on their own.

5 Evolving Contact Center Technologies and Where the Next Year Will Take Them

BlueOcean

billion by 2024. For all the grief, losses, and setbacks the pandemic unleashed, there is a general consensus that it also sparked a revolution on the technical front.

Customer Service Trends 2020

TechSee

billion by 2024, up from $220 million in 2019. Companies now know that customer experience is the key competitive differentiator. Data shows that organizations which excel in CX outpace laggards on the S&P 500 index by almost 80%.

DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report

DMG Consulting

DMG expects RPA revenue in the contact center and customer service sector to increase by 90% in 2021, 85% in 2022, 2023 and 2024, and 80% in 2025. DMG Consulting Releases 2021-2022 Robotic Process Automation Product and Market Report. MEDIA ALERT. A new standard of intelligent automation that benefits the front and back office. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services.

SmartAction Sees Record Growth Against Backdrop of Achieving Profitability

SmartAction

by 2024 1 , a shift to holistic end-to-end solutions paves a path towards widespread adoption as enterprises seek to expand AI-enabled self-service capabilities over voice, chat, and SMS.

4 simple ways companies have embraced digital to increase customer satisfaction

Interactions

Online grocery sales rose 54% in 2020 and are expected to hit almost $200B in 2024. 2021 is a highly digitized world. Consumers of all ages expect services and information at their fingertips.

How Computer Vision Applications are Changing the World

TechSee

billion by 2024, representing a CAGR of 7.8%. Computer Vision is the field of Artificial Intelligence that enables computers to understand and analyze the real world. Using Deep Learning models, machines can now accurately identify and classify objects from within digital images and then react to what they “see.” An increased need for automation and a growing demand for vision-guided robotics and other industry-specific systems are driving massive adoption of Computer Vision applications.

The future is calling

TMP Direct

billion by 2024. Call centers have leveraged advanced technology for decades. As nascent applications in artificial intelligence gained traction in the 2000s, call centers were more focused on using tech to reduce costs than they were on improving customer experience.

How Augmented Reality Remote Assistance will Revolutionise your Business

ViiBE Blog

billion by 2024. As the field service and customer support sectors grow – the field service sector alone is expected to log over $5 billion in revenues by 2024 – so do the amount of use cases.

DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report

DMG Consulting

DMG expects the WFM market to grow by 10% in 2021, 11% in 2022 and 2023, and 12% in 2024 and 2025. DMG Consulting Releases 2021 – 2022 Workforce Management Product and Market Report. New-gen WFM uniquely positioned to address pandemic-related challenges. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2021 – 2022 Workforce Management Product and Market Report. When: Today, 11 March 2021.

Emotion Analytics is at the Heart of Customer Experience Innovation

TechSee

CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. It’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars. And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick.

POS System Support in the Cashless Society

TechSee

billion by 2024, representing a CAGR of 16.21%. It’s every company’s worst nightmare: customers are standing in line to pay, frustrated and angry when they can’t because the payment system is down. The point of sale (POS) is the most critical stage of the customer journey. It means the company has done everything right, the customer has pulled out his wallet and is prepared to part with his hard-earned cash. Now is NOT the time for a technical glitch.

GCOM Part of the Growing Gamification and AI Market

CSM Magazine

Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. AI is expected to have even stronger growth. GCOM Worldwide is part of this growth as a Master Agent with VisualCue, an operational software company.

Application Ecosystems and the Future of the Contact Center

Avaya

Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024. Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today.

DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report

DMG Consulting

For these reasons, DMG projects that the growth rate of IA, based on seats, will be 11% in 2020 and 2021 and 10% in each of the following 3 years, 2022 – 2024. DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. 7/23/2020.

How to use augmented reality in sales for the retail industry

ViiBE Blog

With more and more businesses willing to try out augmented reality technology, it is predicted that the market size of AR will reach $50B by the year 2024. Augmented reality is one of the most rapidly evolving technologies, merging both the real and the virtual world together.

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report

DMG Consulting

DMG Consulting Releases 2020 – 2021 Workforce Management Product and Market Report. 4/8/2020. New-gen WFM takes staffing and service optimization to the next level.

Direct Messaging in Salesforce – the Path to Seamless Business Communication

CSM Magazine

percent of all retail e-commerce is expected to be generated via m-commerce , and both Europe and the US are expected to be the major players in the m-commerce market before 2024.

A Guide to Hybrid Workforce Technology for the Future of Work

Hodusoft

As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. A Guide to Hybrid Workforce Technology for the Future of Work. For most of us, the pandemic has been a period of remote work, with in-between visits to the place of work.

Challenges for the Online Payments Ecosystem

Whitepages Pro

Analyst firm Juniper Research predicts that CNP fraud will cost eCommerce companies $130 billion by 2024. When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Customers could get nearly anything they wanted with one click, within two days.

Challenges for the Online Payments Ecosystem

Whitepages Pro

Analyst firm Juniper Research predicts that CNP fraud will cost eCommerce companies $130 billion by 2024. When Amazon announced the creation of Amazon Prime in 2005, it was the turning point in a new era of consumer expectations. Customers could get nearly anything they wanted with one click, within two days.

How to Find the Right Remote Support Agent

Nicereply

According to statistics from the federal Bureau of Labor Statistics , customer service representatives’ jobs are expected to grow 10 percent by 2024. Cultural fit is equally important for you and for your candidates. Don’t be afraid to make a little more effort.

E-commerce Statistics You Should Know in 2021

JivoChat

by the end of 2024. The e-commerce sector had been steadily growing in the years before the pandemic, and COVID-19 accelerated its growth. In the first quarter of 2020 , it underwent 10 years’ growth in the space of three months. According to McKinsey, 75% of U.S.

5 Pillars of Success for the Modern Contact Center

Aria Solutions

The global call center market is predicted to grow to $481 billion by 2024 , propelled by the need for businesses to deliver customer-focused services.

How Should Your Customer Support be in 2019?

ProProfs Chat

billion by 2024, at a compounded annual growth rate (CAGR) of 19.18 One month has passed in 2019 and we are already witnessing how the game is changing in customer support across industries. Businesses can’t deny the significance of customer support, as it has the power to make or break your business. Seventy percent of US consumers opine they have already made a choice to be loyal to a company delivering great customer service.

Video conferencing trends for 2021

Spearline

By 2024 , research projects that the video conferencing industry will be worth US$20 billion. Video conferencing has become a core facet of the year 2020, enabling organizations to communicate, family and friends to stay connected, and even for medical practitioners to assess their patients.

Top 5 Best Practices to Reduce Truck Roll in 2021

ViiBE Blog

billion by 2024. What is a Truck Roll? A truck roll is when a technician is dispatched, via truck or another type of vehicle, to address a technical issue such as maintenance, installation, or rearrangement. The problem posed by truck rolls.

How to start an ecommerce business: a guide to success

JivoChat

According to eMarketer , by 2024 the ecommerce market will have achieved $6 trillion on sales. . Are you an entrepreneur wondering how to start an ecommerce business? The ecommerce industry is a growing market and the prospects for the next years are optimistic, it tends to expand even more.

B2C 52