Navigating the Shift to Cloud with Poly


through 2024 and already next year it is expected [ ] The post Navigating the Shift to Cloud with Poly appeared first on Poly Blog. The Contact Center industry is undergoing a tectonic shift which was very clear earlier this year at Enterprise Connect 2019 in Orlando. The shift to cloud is upending the dominance of hitherto vendor market share and technological roadmaps. Cloud CAGR will be estimated at 25% p.a.

ChatBots are the Future of Customer Service


Already in 2014, the global artificial intelligence market was valued at about $126 Billion, and that number is expected to reach around $3 Trillion by 2024, which means it is growing at a rate of about 36% a year, according to a report from Transparency Market Research. 5 Proof Points.

Top 5 Processes that RPA can Master Best


billion by 2024, according to a new report by Grand View Research, Inc. Top 5 Processes that RPA can Master Best.

3 Most Important Criteria Choosing a Robotic Process Automation Solution


billion by 2024 (per Grand View Research). Today, there’s a growing consensus that the age of robotic process automation (RPA) has arrived, capable of significantly increasing operational efficiency, thus offering clear-cut cost, performance and scalability benefits.

GCOM Part of the Growing Gamification and AI Market

CSM Magazine

Market Research Future reports an estimated CAGR growth for AI of 37% by 2024. The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. AI is expected to have even stronger growth.

Emotion Analytics is at the Heart of Customer Experience Innovation


CAGR, and the size of the global market will reach $2,420 million by 2024, up from just $140 million in 2019. It’s no secret that emotions drive behavior. Happy people whistle. Angry drivers crash cars.

Application Ecosystems and the Future of the Contact Center


Some key innovations within this partnership include: Virtual Agents: Virtual assistant technology is a key driver of the global contact center software market’s projected CAGR of 22% between 2019 and 2024.

Features to Look for While Buying a Class 4 Softswitch

REVE Systems

billion by 2024. According to Grand View Research, the global mobile VoIP market size is expected to reach USD 145.76 The expansion of this market is driven by technological leap and increased usage of the new services over various channels.

The Human Factor: Why Call Centers Should be More than Just Phones

Revation Systems

Meanwhile, the Bureau of Labor Statistics expects customer service call-center employment to grow 39 percent from 2014 to 2024.

NGPX & CIO Summit Takeaways


The importance of staff engagement can’t be understated and Healthcare organizations need to pay close attention to the prediction that by 2024 US Healthcare will need a half million more nurses to care for the influx of patients coming into the healthcare system.

Which Mobile VoIP Features Boost up Your Business Revenue

REVE Systems

billion which is up to 28% by 2024! Now days Mobile VoIP apps are used for multiple purposes like connect with brands, browse merchandise, and watch content other than just to chat with friends.

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Differences between Class 4 and Class 5 Softswitch

REVE Systems

billion which is up to 28% by 2024! VoIP industry is passing through a revolutionary time and it is extremely glittering to the tech blessed modern world. A study shows that the global Mobile VoIP market is expected to reach USD 145.76