ShepHyken
FEBRUARY 14, 2022
7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick. My Comment: Customer service training is one of the most important types of training you can provide your employees – all of them! Go to The Customer Focus to learn more about our customer service training programs. Not just the front line!)
ShepHyken
DECEMBER 26, 2022
2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.
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TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. Studies have shown that shorter training modules improve information retention by 20%.
ShepHyken
FEBRUARY 28, 2022
2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. Cx Trends for 2022: Comfort, Creativity, Convergence, Change by Carina Rolley. Here’s what CX teams can prepare for now and deliver on in 2022. Ecommerce Leaders Tell All: 10 Trends and Predictions for 2022 by Namogoo.
Speaker: Gary Davis, SmartAction CEO
What happens after go-live, and how to monitor, fine-tune, and train your virtual agent. April 20th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT. How automating a customer service call isn’t as simple as using a script from a human interaction. The potential ROI when conversational automation is done right.
ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Your employees want a culture that includes flexibility, learning (training), and opportunities for advancement.
ShepHyken
AUGUST 29, 2022
14 Customer Retention Strategies That Work In 2022 by Toni Matthews-El and Cassie Bottorff. With that in mind, this article shares 14 must-know customer retention strategies that will work in 2022. Go to The Customer Focus to learn more about our customer service training programs. What are they doing that you’re not?
Speaker: Chris Paxton McMillin, President of D3 Training Solutions
billion potential customers in the world, personalizing training seems logical. November 10th, 2022 at 9:30 am PST, 12:30 pm EST, 5:30 pm GMT Can you imagine what a straight translation might do to your course? With over 317 million people in the U.S., and over 6.7
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
The importance of efficiency when onboarding and training agents. November 3rd, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST. Attendees will walk away with insight on the following: Critical components for coaching programs. Traditional methods of agent coaching versus manual coaching techniques.
Speaker: Tim Buteyn - President of ThinkingKap Learning Solutions, Inc.
One great way is scenario-based training. You may think scenario-based training sounds expensive, but this exclusive webinar will change your mind. We'll explore how to optimize learner engagement by adding scenarios to your training, regardless of your budget. So how do we fix this? Don't miss out - save your seat today!
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. To cope with the struggle of hiring and retaining agents, call center leaders are offering more pay, more employee perks, and more training. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
Recruitment and training tactics that keep employees and employers satisfied. August 17th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear. New ways to improve the engagement of your agents.
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