article thumbnail

Training Customers to Do It Themselves

ShepHyken

First, take care of the customer and then train them for next time. Or, train the customer while you help them. To do that, it will take time to train customers to use your technology. For Lance, the employee could have done it for him, then taken him to the kiosk and showed him how to do it the next time.

article thumbnail

Why the Marketing Budget Should Include Customer Service Training

ShepHyken

We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. It’s how a customer is treated at every step of doing business with you.

Marketing 264
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Top tips for evaluating call center training software options

Callminer

Learn how the call center has been modernized with call center training software that monitors agent performance, provides continuous data insights, and supports agents with immediate feedback.

article thumbnail

Comprehensive guide to effectively train your call center agents

Callminer

Read this blog to learn how call centers can invest in training to upskill agents in their communication and support skills, in turn improving the call center’s overall performance.

article thumbnail

The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

article thumbnail

Guest Post: How to Use an LMS for Employee Skill Development

ShepHyken

Most online employee training software includes collaboration tools such as file sharing, discussion groups, and virtual meetings. Many employee training platforms include features such as whiteboards that allow users to build off of one another’s ideas with the help of notes, sketches, and diagrams. . Here’s why: .

Feedback 414
article thumbnail

The “Always” Concept: What We Must Always Do For Our Customers

ShepHyken

One of the big concepts we teach in our customer service training programs is the concept of Always. Beyond understanding, it takes training – and not just one time. Training can be just a few minutes each week at a weekly team meeting. This is the backbone of creating customer amazement. Follow on Twitter: @Hyken.

article thumbnail

Benchmark Survey: Employee Training in a Virtual World

(..)

article thumbnail

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.

article thumbnail

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

article thumbnail

Just launched! 2020 Customer Education Benchmarks and Trends Report

In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.

article thumbnail

How Call Lifecycle Details Help Increase Customer Satisfaction

Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.

article thumbnail

How to Evaluate ASR Solution Brief

How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.

article thumbnail

How Deepgram Works

How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.

article thumbnail

SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

He’ll also cover the basics of building and fostering successful working relationships with your SMEs, so you can minimize or prevent similar problems in the future!