article thumbnail

The Contact Center Training Evolution

CCNG

In a recent CCNG Town Hall event, members Amas Tenumah and Amayea Maat reviewed the evolution of training in the customer contact and experience delivery arena. Amas drove home the mindset that classroom training as we once knew it is no longer effective or even viable.

article thumbnail

Making Virtual Training Engaging

Contact Center Pipeline

Virtual training is here to stay! With many contact centers going hybrid or staying fully remote, how do you ensure training keeps people engaged, encourages interactivity, and effectively improves their skills? To find out, I interviewed five contact center training experts. What do you see […].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Money Down the Drain: Is It Worth Training These Employees?

Steve DiGioia

Imagine this: you work tirelessly for weeks on end to train a new employee, pouring all your knowledge and expertise into them. Was it worth training these employees or was it money down the drain? Employers invest significant time, energy, and resources into training new hires, only to see them leave shortly after.

article thumbnail

Guest Post: Cultivate a Customer Service Online Training

ShepHyken

He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training . Determine Customer Training Type .

article thumbnail

The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

article thumbnail

Choose your battles wisely – Conflict Resolution Training for Managers

Myra Golden Media

For Jack Cooper University , I produced a ten week conflict resolution training. Here’s our week eight video training. I loved every minute of this interactive training project! Learn about my customized 30-minute video training for your team, shot from my broadcast studio in Tulsa.

article thumbnail

Aligning Marketing and Training for a Consistent Customer Experience with Barry LaBov

ShepHyken

Training is crucial in aligning employees with the brand’s unique experience. If new hires don’t receive the same training as the rest of the team, the result is inconsistency, which can create a disconnect with customers. ” About: Barry LaBov is the founder of LABOV Marketing and Training in Fort Wayne, Indiana.

article thumbnail

Benchmark Survey: Employee Training in a Virtual World

(..)

article thumbnail

Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.

article thumbnail

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

article thumbnail

Just launched! 2020 Customer Education Benchmarks and Trends Report

In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.

article thumbnail

How Call Lifecycle Details Help Increase Customer Satisfaction

Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.

article thumbnail

How to Evaluate ASR Solution Brief

How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.

article thumbnail

How Deepgram Works

How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.

article thumbnail

Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

You will discover your mind's untapped potential, which will enable you to recall information such as names, numbers, presentations, instructions, proverbs, foreign languages, software commands, technical terms, laws, statutes, training material, and even more.