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Why the Marketing Budget Should Include Customer Service Training


We recently had a client say their training budget didn’t have money allocated to customer service training. Typically, companies spend a lot of money training salespeople, which often falls under the sales budget, not the training budget. It’s how a customer is treated at every step of doing business with you.

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The Contact Center Training Evolution


In a recent CCNG Town Hall event, members Amas Tenumah and Amayea Maat reviewed the evolution of training in the customer contact and experience delivery arena. Amas drove home the mindset that classroom training as we once knew it is no longer effective or even viable.


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Customer Service Foundations Training Plan

Toister Performance Solutions

This training plan is for customer service managers and trainers. This training plan uses a micro-learning approach. It makes training easier to schedule and improves retention. Step 1: Create a training plan. Tell your team about the training and what to expect. The exercise files from the course.

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Making Virtual Training Engaging

Contact Center Pipeline

Virtual training is here to stay! With many contact centers going hybrid or staying fully remote, how do you ensure training keeps people engaged, encourages interactivity, and effectively improves their skills? To find out, I interviewed five contact center training experts. What do you see […].

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The Why, What, & How of Transitioning to Virtual Training

In this guide, we’ll explore the key characteristics of on-demand training and delve into the benefits of this method for students.

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Guest Post: Cultivate a Customer Service Online Training


He shares the importance of developing online training resources for your customer service team and how to implement one for the success of your business. However, this is only possible if they are trained the right way. . Why Your Customer Service Needs Online Training . Determine Customer Training Type .

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Efficient continual pre-training LLMs for financial domains

AWS Machine Learning

Large language models (LLMs) are generally trained on large publicly available datasets that are domain agnostic. For example, Meta’s Llama models are trained on datasets such as CommonCrawl , C4 , Wikipedia, and ArXiv. The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks.

Finance 103
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Benchmark Survey: Employee Training in a Virtual World


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Badges, Certificates, and Certifications: A Comprehensive Guide to Credentialing

In this guide, we will explore the world of credentials in-depth and how they relate to customer and partner training programs. Certifications can be a huge pillar of Customer Education programs, but they can also be really daunting.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

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Just launched! 2020 Customer Education Benchmarks and Trends Report

In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs. Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more.

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How Call Lifecycle Details Help Increase Customer Satisfaction

Enhance agent training and quality assurance. In this eBook, TASKE shows how you can: Resolve customer complaints faster. Identify hidden trends to improve operations. Easily locate callers or agents when calls are dropped or lost.

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How to Evaluate ASR Solution Brief

How to improve model accuracy with training data. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions. How to test AI ASR solutions. Download our solution brief now.

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How Deepgram Works

How you can label, train and deploy speech AI models. Regardless of whether you are evaluating Automatic Speech Recognition (ASR) solutions to get more value out of your call center data, build the next game-changing voice feature, or are just looking to save a lot of money on speech transcription, Deepgram is the platform to get you there.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

He’ll also cover the basics of building and fostering successful working relationships with your SMEs, so you can minimize or prevent similar problems in the future!