CSM Magazine

MARCH 3, 2022

SaaS tools have become extremely popular in the project management industry, transforming the way it operates. Here you will discover five leading SaaS tools for your office. Software as a Service (SaaS) has become the new normal of the 2020s. Well, 48% of companies have a one-year contract with a SaaS application on average.

SaaS 52

SaaS Management Transportation Analytics 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” Here are some of my predictions for 2022…. 1 tech trend for 2022.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

SmartKarrot

FEBRUARY 16, 2022

Software as a service or SaaS has been growing as a leading software distribution model. The world of SaaS has simplified software creation and distribution making access easier than before. Leveraging the power of cloud technology, SaaS has re-engineered the way we look at modern technology and software. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

aircall

OCTOBER 6, 2022

MADRID, October 6th, 2022. Aircall, a global provider of an integrated, easy to use, cloud-based phone solution, used in millions of daily customer care, sales and support calls, today announces its new office opening in Madrid. Anna Núñez, Iberia & LATAM Sales Manager at Aircall, adds: “We already had a small technology hub.

Marketing 62

Marketing SaaS Education CRM 62

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. When people think of top-line growth, they often think of Sales. Not so much.

Metrics 98

Metrics Journey mapping SaaS Sales 98

Quadient

SEPTEMBER 16, 2022

Fri, 09/16/2022 - 19:19. We even have the old blog posts to prove it! To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Marissa Feigen. Quadient is excited about our leadership status, so we made the full report available to you free of charge.

Journey mapping 52

Journey mapping SaaS Marketing Analytics 52

ClientSuccess

NOVEMBER 23, 2021

As we head into 2022, the need for open-source data sharing is even more critical. There are thousands of SaaS-based businesses out there already, and more are being thought into existence every day. and other details can give potential partners or customers a jumping-off point to get started.

SaaS 76

SaaS Sales Marketing Management 76

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. In Hubspot’s 2022 State of Service Report, 85% of the customer service agents agreed customers are more likely to share both positive and negative experiences.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

SmartKarrot

JANUARY 28, 2022

And, I am not saying that just because I am writing a blog on the biggest customer success trends and predictions for 2022. There are quite a lot of fantastic things to expect in the customer success field in 2022. It was also observed that the long tail of customers is very vital for the growth of B2B SaaS businesses.

B2B 10

B2B SaaS Upselling Metrics 10

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Most live chat tools can also be connected with your CRM system, so you can easily track leads through your sales pipeline and always provide each person with the most relevant buying experience.

Best practices 75

Best practices B2B Sales Multichannel 75

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Kristi Faltorusso.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

MARCH 25, 2022

SaaS products like Dropbox and Slack have used the product-led approach, and they have set an example of how to lead the market using the product as the driver of growth. However, the majority of SaaS companies that have adopted the approach have reaped benefits from it. Boost in Product-Led Sales. Like what you are reading?

SaaS 10

SaaS Self service Sales Analytics 10

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

SmartKarrot

FEBRUARY 10, 2022

The problem here is other departments like sales, marketing, and even products. Before we proceed further, we recommend you go through our blog titled “ Capacity Planning for Customer Success: A Practical Guide.” Taking it from sales and marketing. The team incurs costs due to marketing and sales. But do not worry.

SaaS 10

SaaS Upselling Best practices Customer retention 10

SmartKarrot

FEBRUARY 15, 2022

He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Through his blog, workshops, and keynote presentations, Swinscoe emphasizes the importance of customer-centricity in bridging the gap between help and experience. Adrian Swinscoe. Annette Franz. Bob Thompson.

Customer Service 10

Customer Service Customer centricity Consulting Consulting 10

CustomerSuccessBox

MARCH 23, 2022

“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. In this blog, we will cover the distinctive engagement approaches across onboarding and retention.

SaaS 52

SaaS Accountability Education Enterprise 52

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. B2B organizations that offer e-commerce personalization record 30% more sales as compared to their competitors who don’t provide such an experience. In 2022, concentrating on your mobile user experience is essential.

Customer Experience 10

Customer Experience B2B Advertising B2C 10

Uniphore

JANUARY 4, 2022

Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX. U-Self Serve.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

Select VoiceCom Blog

JUNE 13, 2023

In the first half of 2022, the BPO sector in the Philippines generated a revenue of US$30 billion, employing over 1.4 Increased contact and conversion rates Contact centre teams often struggle with low contact rates, hindering lead generation and sales efforts. million full-time workers across 1,000+ companies.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

SmartKarrot

MAY 11, 2022

The first lesson a B2B SaaS (Software as a Service) marketer learns about account-based marketing tactics is that you cannot possibly target each customer in your niche. What stops B2B SaaS organizations from deploying account-based marketing strategies in their marketing funnel? Isn’t that a wonderful piece of a statistic?

Accountability 10

Accountability Marketing B2B SaaS 10

aircall

NOVEMBER 24, 2021

That’s why it’s no surprise companies—and specifically sales teams—are shifting to a mobile-first approach. By investing in mobile-first technology, sales reps are able to support business needs at any time, while also maximizing efficiency and productivity. What does a mobile-first approach mean for sales reps? .

Sales 62

Sales SaaS Analytics Coaching 62

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? In this blog, we’ll learn how. Competitive advantage: According to a study by Gartner, by 2022, 81% of companies will compete mostly on customer experience. What Is Customer Success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

aircall

JUNE 28, 2022

They had the idea of creating SaaS softwares for all the key tools that businesses use, including email, media monitoring, professional credit cards, and phone calls. Our sales team started to call every single customer we had to make them add a user or a number. . real headquarter for Aircall—not only a remote sales office.

SaaS 147

SaaS Engineering Metrics Telecommunications 147

Nicereply

NOVEMBER 30, 2021

Here’s why you should pay attention to bringing lost customers back and what strategies may efficiently work for your business in 2022 and beyond. E.g., SaaS customers who left due to price can be offered a special discount or access to a product’s premium features. Is it worth winning back lost customers at all?

Surveys 104

Surveys B2C Benchmark Accountability 104

SmartKarrot

AUGUST 8, 2022

Customer feedback is of excellent value for SaaS businesses, and customer surveys are an important way to collect it. Now, cut to the year 2022, customer surveys are still a dependable way to collect customer feedback. Most SaaS companies make aggressive efforts to collect feedback from their customers. Let us explore why.

Surveys 10

Surveys SaaS Feedback B2B 10

JivoChat

MARCH 10, 2022

The only way you know you’re on track and keeping up is by gathering market insights, and ultimately using them to your advantage to empower your sales. . Why have the sales of a particular product declined gradually? Why are blogs on certain topics doing exceptionally well?

Marketing 75

Marketing Real estate Advertising Telemarketing 75

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Let’s say at noon, you take a look at your list of customers and you find that sales has closed a new customer. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To dig into what makes CS indispensable to SaaS, ChurnZero CEO You Mon Tsang joined the Digital Disrupted podcast. Let’s say at noon, you take a look at your list of customers and you find that sales has closed a new customer. Now at some point, I might actually choose to not get as many new sales; that can stabilize.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

JUNE 2, 2022

The market is fast-growing, and it is expected to reach $195 Billion by the end of 2022. This blog will help you. In this blog, we have covered. Sell and earn – Business partners could earn points for their sales performance. This blog tries to provide such examples to inspire the companies.

B2B 10

B2B Education Feedback Banking 10

Totango

OCTOBER 25, 2022

In this blog, we’ll share some of the most important keys to effective CS team organization: We’ll look at what we mean by customer success and CS team structure. The tiers of a SaaS company’s customer success team structure may have a variety of roles. Leverage CS to Increase Sales. Prioritize Reducing Churn.

Best practices 94

Best practices Chief Customer Officer Customer centricity Sales 94

SmartKarrot

FEBRUARY 10, 2022

SaaS CFOs (Chief Financial Officer) need to deal with lots of financial planning in an organization. This is where the role of SaaS metrics comes into the picture. The SaaS metrics can be divided into various categories based on the needs and requirements of a CFO, including: . Did you know this?

SaaS 10

SaaS Metrics B2B Surveys 10

ChurnZero

JANUARY 28, 2022

SaaS is fast paced and everchanging, much like your organization’s tech stack. For instance, Sales doesn’t use a support system and call recording isn’t a priority for Development. I don’t know the last time someone in SaaS described their tool as being “set it and forget it.” And make sure you reflect on your work.

SaaS 98

SaaS Feedback Coaching Education 98

ClientSuccess

AUGUST 31, 2022

Most CSMs, especially those working in SaaS, meet with their customers regularly, even weekly. Sales teams run business reviews to keep salespeople on track toward their goals. They constantly check in with key contacts so that nothing slips through the cracks in the progress plan. This is called a Customer Business Review. .

Benchmark 77

Benchmark SaaS Accountability Analytics 77

Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. One CX trend that will dominate/take the stage in 2022: . “I One CX trend that will dominate/take the stage in 2022: . Register Now. Amanda Binns. Penney. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

SmartKarrot

MARCH 23, 2022

Top 5 Challenges for Chief Data Officers in 2022. For instance, sales data is stored in retail stores and regional sales databases; at the same time, HR data is stored in silos related to employee hiring, performance, benefits, and retention. Establishing Data Strategy and Direction for their company.

Government 10

Government SaaS Consulting Consulting 10

ProProfs Blog

NOVEMBER 26, 2021

So if you are looking for your ideal alternative, this blog will offer all the help. Plus, the Qualaroo nudge is immensely intuitive and can be used anywhere from SaaS products and websites to mobile apps. Moreover, HubSpot forms API not only works seamlessly with the HubSpot CRM but also perfectly handles sales Hub and Service hub.

Surveys 78

Surveys Enterprise Analytics APIs 78