CrazyCall

JANUARY 11, 2019

Let’s start and talk about sales trends in 2019! Top companies try to be part of this sale trend in 2018 and are going to continue it in 2019. Stay ahead of competitors and bring your top game to deliver the best customer experience. Back your claims with referrals, testimonials, case studies. Sales trend no.1

Sales 83

Sales Advertising Marketing Chatbots 83

Callminer

JUNE 24, 2019

Joined by Sitel Group—a finalist for the 2019 CCW BPO of the Year —as well as hospitality industry leader Holiday Inn Club Vacations, CallMiner’s workshop “Accelerate Speed to CX Intelligence with AI and Automated Interaction Analytics” will kick off Tuesday, June 25 from 2:15 – 4:45 p.m. Tuesday, June 25 2:15 – 4:45 p.m

Wireless 140

Wireless Analytics Education Enterprise 140

Fonolo

JANUARY 11, 2022

Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience (2019), Brad Cleveland . Internationally renowned customer strategy and management expert Brad Cleveland shares his best advice on how to succeed in today’s customer-focused contact center climate. The Complete Guide to Call Center Management.

Call Center 81

Call Center Marketing Management First call resolution 81

Eptica

SEPTEMBER 4, 2019

Date: Wednesday, September 4, 2019 Author: Pauline Ashenden - Marketing Manager How Crédit Agricole Consumer Finance is uncovering the hidden “why” behind the customer experience. Published on: September 04, 2019. For a detailed overview of the business benefits being delivered read our case study here.

Finance 62

Finance Customer Experience Best practices Customer effort 62

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Product-led growth case studies. Slack is one of the biggest product-led driven companies on the market today, with a market cap of $23 billion when they IPO’d in 2019.

B2B 74

B2B Enterprise Surveys Feedback 74

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Published on: February 27, 2019. Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust.

Journey mapping 93

Journey mapping Best practices B2B Sales 93

Creative Virtual

JUNE 13, 2019

The agenda features a combination of presentations, case studies and panel debates designed for attendees to gather insights and advice from leading experts and practitioners in the financial services space. Through a series of live demonstrations, I’ll show best practices for implementing chatbots, virtual agents and live chat.

Virtual Agent 40

Virtual Agent Customer Experience Chatbots Best practices 40

Global Response

OCTOBER 17, 2023

Any good outsourcing team should have regular quality assurance processes and best practices, but this is especially important when it comes to healthcare. A list of past or current clients, or case studies showing their experience within healthcare, should be sufficient to determine their experience and expertise.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

JivoChat

JULY 3, 2022

Check out the best UI and UX design courses, and discover how you can create amazing apps and websites. . Do you want to master UI and UX best practices? You will need to have access to Adobe XD 2019 or above. . Button wording best practices. Link wording best practices. Workload: 9.5

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

Fonolo

APRIL 18, 2019

Successful case studies. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year. You’ll hear from Kaarina Kvaavik, co-CEO of Language I/O, Andrea Paragona from Constant Contact, and Shai Berger, CEO of Fonolo. A sneak peak at a selection of the slides! Plus, so much more!

Contact Center 59

Contact Center Customer Service Call Center Scripts 59

ChurnZero

AUGUST 2, 2019

Just like traditional sales and marketing practices, subscribers should be nurtured and consistently moved down the funnel. . Despite being $0 value account, consider ways to provide customer touchpoints that highlight specific features or case studies that may be most relevant to these trial accounts. Upcoming Webinar.

SaaS 58

SaaS Accountability Sales Personalization 58

Comm100

MARCH 28, 2019

Make sure it’s crystal clear what best practice in your company looks like. Use case studies and group discussion regularly to set the standard for appropriate tone of voice, the boundaries of agent knowledge, and the situations where escalation should occur. Live Chat Benchmark Report 2019. Download Now.

Benchmark 47

Benchmark Average Handle Time Best practices Surveys 47

Callminer

JULY 15, 2019

Employee Engagement Trends of 2019 featuring nGuvu. Hear from CallMiner and employee engagement experts nGuvu in a discussion of the employee engagement trends in 2019. The telecommunications industry (cable, internet and digital phone) is one of the most competitive in the country, and has an estimated revenue of $90 billion for 2019.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Comm100

MARCH 28, 2019

Make sure it’s crystal clear what best practice in your company looks like. Use case studies and group discussion regularly to set the standard for appropriate tone of voice, the boundaries of agent knowledge, and the situations where escalation should occur. Live Chat Benchmark Report 2019. Download Now.

Benchmark 40

Benchmark Average Handle Time Best practices Surveys 40

Kayako

AUGUST 22, 2019

Based on best practices the number of words a landing page should have is around 600 with supporting images, alt text and other on-page search engine optimizations. . The most recent 5 and a half months of data compared to the same period prior to March 1st 2019 shows how the page has improved. Page Visibility.

Engineering 56

Engineering Best practices Marketing Accountability 56

Fonolo

APRIL 4, 2019

When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and reports have been written on the practical ways contact centers can reduce operating expenses without sacrificing quality. Successful case studies. We talk about: How you can save 40% on customer service costs.

Contact Center 10

Contact Center Customer Service Best practices Call Center 10

ChurnZero

DECEMBER 20, 2019

When customers are super successful and become Promoters, we congratulate them, highlight them in case studies, and pat ourselves on the back for contributing to their achievements. Your CSMs have perfected the white glove one-to-one engagement model in 2019, but that’s simply not scalable on its own. So, in comes automation.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

FEBRUARY 17, 2022

A new episode of 30 minutes is out weekly and has been live since January 2019. The guests in each episode share their secrets- struggles, best practices, successes, and examples to give insights to listeners. They cover SaaS topics like product, growth hacking, marketing, and case studies. SaaS Sessions.

SaaS 10

SaaS Best practices Coaching Marketing 10

GetFeedback

NOVEMBER 23, 2019

On Tuesday, November 19, 2019, the Chairman and Co-CEO of Salesforce, Marc Benioff, kicked off his opening keynote at Dreamforce with the concept of togetherness. If you want to catch the full State Farm case study recording, fast-forward the keynote to 53 minutes. . Customers expect a personalized experience everywhere .

Customer advocacy 19

Customer advocacy Personalization Sales Coaching 19

CrazyCall

MAY 20, 2019

New best practices, strategies, techniques, and approaches spring up like mushrooms and it’s hard to keep track of them. I would say the case study wins. There are really cool and clever ways to pepper in those case studies through references and credibility indicators if you have the skills.

Sales 123

Sales Coaching Scripts Education 123

Eptica

JULY 2, 2019

Date: Wednesday, July 3, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Delivering best practice in Voice of the Customer programs. Published on: July 03, 2019. To help, Eptica has created a new VoC Best Practice guide. Share this page on: Tweet. Why Knowledge is power.

Best practices 62

Best practices Surveys Metrics Feedback 62