Revation Systems
JANUARY 15, 2020
As technology continues to impact the banking industry today, a shift is beginning to occur in consumer behavior. This statistic is indicative of the sheer strength that digital banking has today – especially for the younger generations of consumers like Millennials and Gen Z. Digital Banking as One Piece of the Puzzle.
Clarabridge
FEBRUARY 2, 2017
Banks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. This lets you better serve account holders, address regulatory requirements, and ultimately, keep customers coming back. So, what exactly are banks facing today? 22% of customers think banks are all the same.
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Clarabridge
FEBRUARY 2, 2017
Banks encounter many of the same problems as other enterprises— customer retention and loyalty, revenue growth, etc. This lets you better serve account holders, address regulatory requirements, and ultimately, keep customers coming back. So, what exactly are banks facing today? 22% of customers think banks are all the same.
PeopleMetrics
APRIL 28, 2015
This was the terrifyingly binary challenge Joe Sullivan , CEO of Market Insights delivered to a group of banking execs last Friday at the N.J. Joe shared some statistics that would make less-intrepid bank executives contemplate a career change. In 2014, the most likely reason a customer is in the branch is to resolve an issue.
Tenfold - Contact Center Blog
JUNE 22, 2018
They have no attachment to legacy systems that banks and finance companies have been holding onto for years, despite the wave of new technologies in business and communications. A 2017 report by Accenture indicated that 71% of financial services consumers are open to using “entirely computer-generated support for banking services.”
Avaya
JULY 13, 2017
94% of customers now use their smartphones to check account balances and recent transactions. Chat bots are at the center of the digital banking revolution. For example, Bank of America is currently testing its highly-anticipated chat bot , Erica. The Potential of Biometrics for Banking. over the last seven years.
Avaya
OCTOBER 25, 2017
Sources like CNBC and The Telegraph predict that the retail bank branch will die within the next decade. In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Traditional vendors must now compete alongside newer digital-only banks like Ally in the U.S., In Italy, banks like CheBanca!
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