Salmat

OCTOBER 9, 2018

Last week Kenshoo released a study on Search Engine Marketing (SEM) advertising trends for the US/UK/EU based on aggregate analysis of accounts managed via their platform. Here are a few of my outtakes from it.

Marketing 40

Marketing Advertising Engineering Accountability 40

Salmat

OCTOBER 9, 2018

Last week Kenshoo released a study on Search Engine Marketing (SEM) advertising trends for the US/UK/EU based on aggregate analysis of accounts managed via their platform. Here are a few of my outtakes from it.

Marketing 40

Marketing Advertising Engineering Accountability 40

kommunicate

FEBRUARY 13, 2021

offer a live chat service since 2013 focussed on creating an ecosystem of customer communication. In this article, we’ll look at Tawk.to and Kommunicate to understand how these tools can build better relationships with your audiences by offering 24/7 customer service and serving up the right message at the right time. On the other [.].

Customer Service 83

Customer Service 83

Customer Interactions

MAY 20, 2013

These labels have gradually started appearing at IFSEC over the past several years, but 2013 was undoubtedly the year the concept came of age. Providing the umbrella for this theme was PSIM (Physical Security Information Management), also sometimes referred to by the terms situation management and situational awareness.

Education 30

Education Analytics Management Marketing 30

Customer Interactions

MAY 3, 2013

Day 3: Shaq Takes Center Stage The final day arrived, and after the 2013 NICE Customer Excellence Awards were presented, the audience enthusiastically welcomed Shaquille O’Neil (Shaq) to the stage. After a great round of demos, discussions and presentations we were off to the Wizarding World of Harry Potter.

voip 43

voip Big data Best practices Management 43

Beyond Philosophy

FEBRUARY 25, 2016

households shopped at Target; but this is down from 43% in January, 2013. Its fourth-quarter, 2013 earnings fell 46% to $520 million, from $961 million in 2014, and sales were down 5%. Let’s look at the financial impact of Target customer distrust. In January, 33% of U.S.

Banking 199

Banking Customer Experience Accountability Consulting 199

Nuance

FEBRUARY 3, 2021

Since 2013, Nuance’s enterprise customers worldwide have won over 45 Stevie Awards across customer engagement, agent productivity, and innovation using Nuance’s AI-powered conversational AI, digital messaging, biometrics, and Agent AI capabilities.

Technology 73

Technology Enterprise Virtual Agent Customer Service 73

Customers That Stick

JANUARY 19, 2015

Volume 26: December 2013 – T he Power of Trust: Customers want to deal with organizations that have integrity and have a positive intent that is beneficial to both parties. Volume 24: October 2013 – The Powerless Customer: The antidote to customers feeling powerless is mainly about attitude. Give them what they want.

Customer Service 100

Customer Service Customer Experience Self service 100

CCNG

OCTOBER 19, 2022

Zendesk, 2013) 89% of consumers began doing business with a competitor following a poor customer experience. Zendesk, 2013) 72% blamed their bad customer service interaction on having to explain their problem to multiple people. Oracle, 2011) Customers who had a very good experience are 3.5x

Customer Experience 195

Customer Experience Customer Service Metrics Journey mapping 195

Influitive

SEPTEMBER 14, 2021

— Growth Hacking (aka Growth Marketing) was coined in 2010 by Sean Ellis and further popularized in Andrew Chen’s 2013 blog post: Growth Hacker is the New VP Marketing. This article originally appeared in the Demand Gen Report’s 2021 State of Growth Marketing Report.

Marketing 52

Marketing 52

Nuance

MAY 5, 2021

When Intel created World Password Day in 2013, it was a global reminder to change and strengthen the words, numbers, and special characters which secured our accounts and protected our identities. Eight years later, World Password Day reminds us that passwords are an archaic tool. It reminds us that passwords have become a commodity for [.]

Accountability 60

Accountability Enterprise 60

Fonolo

NOVEMBER 17, 2020

According to DMG Consulting , cloud-based infrastructure is the fastest growing area for the call center industry, predicted to almost double between 2013 and 2015. Change is coming, and the proof is in the numbers: 2013: 6 out of 10 contact centers had plans for cloud-based deployments. Call Center Trends 2013.

Contact Center 176

Contact Center Call Center Customer Service Customer Experience 176

Customer Interactions

OCTOBER 18, 2012

From what I observed, 2013 could be the real tipping point where some of the technologies that are already firmly entrenched in the physical security space (aka PSIM) could migrate into public safety and demonstrate some tangible advantages there as well.

Engineering 33

Engineering Consulting Consulting Technology 33

ShepHyken

FEBRUARY 22, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Here’s why the experts think empathy is the key to customer experience by Kate Rogerson. Comm100) Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around.

Customer Service 370

Customer Service Customer centricity Customer Experience Construction 370

AnswerConnect

OCTOBER 2, 2020

Professional pest control places human connection at the forefront with live-answering service Kristen Fercho has been with Mosquito Squad of Columbia since 2013 and has been an AnswerConnect client since. The post Client Spotlight: Mosquito Squad of Columbia, S.C. appeared first on AnswerConnect Blog.

Answering services 52

Answering services 52

AnswerConnect

OCTOBER 2, 2020

Kristen Fercho has been with Mosquito Squad of Columbia since 2013 and has been an AnswerConnect client since. Professional pest control places human connection at the forefront with live-answering service. The post Client Spotlight: Mosquito Squad of Columbia, S.C. appeared first on AnswerConnect Blog.

Answering services 52

Answering services 52

AnswerConnect

SEPTEMBER 18, 2020

Kristen Fercho has been with Mosquito Squad of Columbia since 2013 and has been an AnswerConnect client since. Professional pest control adapts in COVID-19 with virtual consultations via AnswerConnect App. The post Client Spotlight: Mosquito Squad of Columbia, S.C. appeared first on AnswerConnect Blog.

Consulting 52

Consulting Consulting 52

Talkdesk

SEPTEMBER 10, 2020

According to research by La Salle University in Pennsylvania , in 2013 the average call center had one fraud call for every 2,900 calls received. Some agents working from home are using personal, unsecured networks and new agents may not be aware of security procedures.

Contact Center 109

Contact Center Engineering At home agents Call Center 109

Win the Customer

FEBRUARY 9, 2015

billion in 2013 to over 4.9 Although it may seem as though social has made email obsolete, the number of email accounts is expected to increase from over 3.9 billion by the end of 2017. With the growth of social media over recent years, it’s understandable that many businesses have started to pour their resources […].

Customer Experience 139

Customer Experience Management Accountability Technology 139

ConvergeOne

AUGUST 24, 2021

This goes back to the relationship that we have with ConvergeOne, a partner that we’ve had since 2013,” said Alegre. “I I can’t tell you how much we rely on them for their expertise, their knowledge, and the mutual trust we have with them.

Analytics 105

Analytics Technology Personalization 105

Contact Center Pipeline

AUGUST 25, 2015

In Pipeline’s 2013 Multichannel Metrics Survey, we asked contact centers for the criteria that they use to determine when to respond and when not to. A key consideration for your social customer service team is determining whether they will respond only to certain types of posts or comments—or everything.

Customer Service 100

Customer Service Multichannel Contact Center Metrics 100

Beyond Philosophy

NOVEMBER 17, 2014

The article reports that a mere 30% of Americans “feel engaged at work,” according to the 2013 Gallup poll, leaving the remainder somewhere between indifferent and disgruntled. The New York Times ran an article, “ Why You Hate Work ” that explains that the way we are working isn’t working for today’s employees.

Employee engagement 410

Employee engagement Customer Experience Management 410

Steve DiGioia

FEBRUARY 22, 2016

From Merriam-Webster’s Collegiate® Dictionary, 11th Edition ©2013 by Merriam-Webster, Inc. *Adapted from the author’s book “ Earn More Tips On Your Very Next Shift…Even if You’re a Bad Waiter ”. *By By permission. www.Merriam-Webster.com). The post What’s The Difference Between a Customer and a Guest?

Entertainment 224

Entertainment Personalization Customer Service 224

Totango

MAY 27, 2022

Following its launch in 2013, Zoom overtook its rivals by differentiating its product on selling points, such as being mobile- and user-friendly. The PLG model had been introduced to the video conferencing space years earlier in 2004 by future Zoom competitor GoToMeeting, which used a freemium offer to introduce users to its product.

SaaS 121

SaaS Customer retention Sales Marketing 121

Aspect

SEPTEMBER 20, 2017

Consider a study from late 2013 showed that 89% of consumers say they are annoyed when they have to repeat themselves about the same issue. While this turned into an irritating situation for my kids, this same concept behind browser cookies can be a pplied to the contact center to improve the customer experience.

Self service 179

Self service Customer Experience Contact Center Marketing 179

Andrew Mcfarland

DECEMBER 27, 2016

A series I started in 2013. Revitalize how you think about and act on improving the customer experience at your business in 2017 by reviewing the 10 Most Popular Customer Experience posts of 2016. This year was interesting because some.

Customer Experience 80

Customer Experience Best practices 80

Creative Virtual

FEBRUARY 7, 2023

Back in 2013, V-Person technology became the first virtual agent offering to implement personalization – a recognition acknowledged both by the Patricia Seybold Group in their 2014 technology review and by the analysts at Gartner when they named Creative Virtual a 2015 Cool Vendor in Smart Machines. Absolutely! Maybe not so much.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Win the Customer

SEPTEMBER 28, 2015

A 2013 UPS study of e-commerce sites found that offering a variety of payment options is the second-most important […]. Customers are demanding more options and flexibility, so it’s wise for businesses to find multiple payment options that work for them and their customers to deliver complete customer experiences.

Customer Experience 102

Customer Experience Customer Service Technology 102

The Petrova Experience

DECEMBER 20, 2022

T-Mobile excelled in customer experience in 2022 because of strategic marketing and customer experience decisions the mobile provider made starting with Un-carrier Campaign it launched in 2013. The campaign, which T-Mobile describes as 100% customer commitment , aimed to disrupt the mobile provider landscape.

Customer Experience 98

Customer Experience Customer centricity Banking Wireless 98

teleopti

OCTOBER 9, 2018

2013??????????Teleopti??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????2014????????????????…… Teleopti??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????2014????????????????……

48

48

teleopti

OCTOBER 9, 2018

2013 ???? ??? ????????? ?????????? ? ???????-???????, ??????? ???????? ? ???, ??? ?? ?????????? ??????? ? ZOOM International ? ????????? ??? ?????? ? ??????? ?????????????? ????? Magic Quadrant for Contact Center Workforce Optimization» («?????????? ???????? ??? ??????? ? ??????? ??????????? ?????????», ????? - Jim Davies).

contact center workforce 48

contact center workforce Contact Center 48

Beyond Philosophy

JANUARY 19, 2015

Consumer motivation research (“On Brands and Word of Mouth”, Journal of Marketing Research, August, 2013), conducted by several professors at U.S. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

Automotive 358

Automotive Marketing Consulting Consulting 358

teleopti

OCTOBER 9, 2018

????——[2013 ? Teleopti ????????????????????????????????????????????????????????????????????????????????????????? UC 2.0 ?????????????????????? 2 ????????

48

48

VirtualPBX

FEBRUARY 11, 2020

In 2013, a tragedy took the life of Kari Hunt Dunn. Dunn’s fate was tied to this phone system requirement when, in need of emergency services at a hotel in 2013, her young daughter was unable to complete a call to 911 for her. Out of this tragedy arose Kari’s Law, which was passed in 2016 by the U.S. What Businesses Must Know.

voip 59

voip Best practices Enterprise 59

teleopti

OCTOBER 9, 2018

Provedora líder de soluções para a gestão da força de trabalho em contact centers, back office e lojas de varejo (Workforce Management - WFM), a Teleopti Grupo anunciou recentemente os resultados do ano fiscal de 2013.

Contact Center 48

Contact Center Management 48

Customer Interactions

JULY 7, 2015

Our team collected some amazing articles covering CX, Big Data and other hot industry topics. Feel free to click through our picks! There’s a lot of great material for any professional in CRM to pick up on. Let us know your thoughts by commenting below, or reach out to us on Twitter: @NICE_Enterprise

CRM 31

CRM Big data 31

Beyond Philosophy

NOVEMBER 29, 0002

In 2013, to the astonishment of the dining press, Lyall and his crew popped-up with Annie’s BNNY +% Owl Bar, a non-ironic performance-piece riff on Japanese owl-cafes, in which it is possible to sit with an owl, or two, for a bit.

Customer Experience 284

Customer Experience Metrics Analytics Consulting 284