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Four Ways to Increase Meaningful Interactions with Your Customers

CSM Magazine

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

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CommBox Secures $15M Investment, Prioritizing AI in Customer Experience

CSM Magazine

” About CommBox Founded in 2013, CommBox is an omnichannel and AI-powered customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging digital engagement, business automation, conversational AI, and generative AI chatbots.

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Architect a mature generative AI foundation on AWS

AWS Machine Learning

Since 2013 he has helped AWS customers adopt AI/ML technology as a Solutions Architect. Batalov is a 17-year Amazon veteran and a PhD in Machine Learning, Denis worked on such exciting projects as Search Inside the Book, Amazon Mobile apps and Kindle Direct Publishing.

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BOC Wins Twelfth Stevie Award for Thought Leadership in Customer Service

CSM Magazine

The Board of Certification/Accreditation (BOC) has reached another remarkable milestone, earning its twelfth Stevie Award since 2013. This year, BOC proudly won a Bronze Stevie Award, recognized in the esteemed “Thought Leadership in Customer Service” category at the Stevie Awards for Sales & Customer Service.

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The Truth About Customer Journey Mapping

Speaker: Dave Seaton, CEO of Seaton CX

Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process.

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Leveraging VoC Data for Call Centers

Global Response

Case study: How VoC data improved a clients call center experience In 2013, Rack Room Shoes embraced social media monitoring as part of their customer care strategy. Then deploy new strategies for improving processes or agent success. Track how your numbers change across different time frames to pinpoint your most effective strategies.

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Baydale Transforms Stock Management Using BigChange Job Management System

CSM Magazine

” About BigChange: Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.