AWS Machine Learning

APRIL 30, 2025

Since its founding in 2013, FloQast has had the privilege of working with over 2,800 organizations across various industries and regions, helping them streamline their accounting operations. Amazon Bedrock customers aim to scale their worldwide applications to accommodate a variety of use cases. One such customer is FloQast.

Accountability 109

Accountability Banking Engineering Entertainment 109

AWS Machine Learning

NOVEMBER 12, 2024

In entered the Big Data space in 2013 and continues to explore that area. He also holds an MBA from Colorado State University. Randy has held a variety of positions in the technology space, ranging from software engineering to product management. Arghya Banerjee is a Sr.

Engineering 122

Engineering Real estate Government Big data 122

AWS Machine Learning

JUNE 17, 2025

Founded in 2013, the company transformed an industry better known for gatekeeping into an open platform accessible to all. This post is cowritten with Renyu Chen and Dev Tagare from Robinhood. Robinhood has been a pioneer and disruptor in the once staid world of online brokerages.

Finance 74

Finance Engineering APIs Marketing 74

AWS Machine Learning

FEBRUARY 5, 2025

Developed by Todd Gamblin at the Lawrence Livermore National Laboratory in 2013, Spack addresses the limitations of traditional package managers in high-performance computing (HPC) environments. Brian Weston, Cloud Transformation for Mission Science Program Lead at LLNL, advised in the development of this assistant.

Engineering 74

Engineering Feedback Analytics Education 74

AWS Machine Learning

OCTOBER 14, 2024

The following screenshot shows the successful output on the console. { "statusCode": 200, "body": ""Based on the 2013 Jeep Grand Cherokee SRT8 listing, a heavily modified Jeep like the one described could cost around $17,000 even with significant body damage and high mileage. Question Image Answer How much would a car like this cost?

Chatbots 125

Chatbots APIs Engineering Scripts 125

AWS Machine Learning

JUNE 9, 2025

About the authors Evan Miller , Global Head of Product and Data Science, is a strategic product leader who joined Kepler 2013. As we continue to expand our use of Amazon Q Business, we’re excited about the potential for further innovation and efficiency gains in our digital marketing services.

Enterprise 92

Enterprise Analytics Accountability Marketing 92

Aspect

SEPTEMBER 20, 2017

Consider a study from late 2013 showed that 89% of consumers say they are annoyed when they have to repeat themselves about the same issue. While this turned into an irritating situation for my kids, this same concept behind browser cookies can be a pplied to the contact center to improve the customer experience.

Interactive Voice Response 179

Interactive Voice Response Self service Contact Center Marketing 179

Aspect

OCTOBER 25, 2017

When a former Blockbuster executive was asked by Variety in 2013 to explain the decision not to buy Netflix he said, “Management and vision are two separate things…” This quote can apply to many different industries, but it is particularly appropriate for the call center. six in Alaska, three in Oregon, and one in Texas.

Contact Center 162

Contact Center Call Center Cloud contact Interactive Voice Response 162

CSM Magazine

NOVEMBER 21, 2024

About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world. ECO Providers was recently awarded Scale Up Business of the Year at the 2024 BIBA Awards and the Regional Construction People and Culture Award.

Construction 52

Construction CRM Engineering Finance 52

Interaction Metrics

MAY 23, 2025

Our Most Popular Blog, Rewritten for the Feedback Era Back in 2013, we published a blog on the 9 Core Customer Service Principles and it struck a chord. It laid out what greatand badservice looks like, and why so many companies miss the mark. But in the decade since, customer expectations have evolvedand so has our perspective.

Customer Service 62

Customer Service Surveys Metrics Feedback 62

AWS Machine Learning

FEBRUARY 26, 2025

Pattern was founded in 2013 and has expanded to over 1,700 team members in 22 global locations, addressing the growing need for specialized ecommerce expertise. Pattern has over 38 trillion proprietary ecommerce data points, 12 tech patents and patents pending, and deep marketplace expertise.

Engineering 72

Engineering Benchmark Feedback Management 72

Beyond Philosophy

NOVEMBER 17, 2014

The article reports that a mere 30% of Americans “feel engaged at work,” according to the 2013 Gallup poll, leaving the remainder somewhere between indifferent and disgruntled. The New York Times ran an article, “ Why You Hate Work ” that explains that the way we are working isn’t working for today’s employees.

Employee engagement 410

Employee engagement Customer Experience Management 410

Beyond Philosophy

DECEMBER 26, 2014

Seven Predictions for the Customer Experience Industry in 2013. If you enjoyed this post, you might be interested in the following blogs: 2012 Customer Experience Predictions: Positives and Pitfalls. The Future of Customer Experience in 2014.

Customer Service 418

Customer Service Customer Experience 418

Beyond Philosophy

MAY 21, 2015

In 2013, Chris Arnold, Chipotle Spokesman explained in an article on Bloomberg business that revealing the presence of GMOs in their foods “ engenders more trust when you’re forthcoming about the food you serve. They did so without concern for losing business but instead with a concern for transparency.

Customer Experience 390

Customer Experience 390

Beyond Philosophy

JANUARY 19, 2015

Consumer motivation research (“On Brands and Word of Mouth”, Journal of Marketing Research, August, 2013), conducted by several professors at U.S. Having often addressed the power of informal communication ( [link] ), it’s always gratifying to have confirmation by respected research and consulting organizations.

Automotive 358

Automotive Marketing Consulting Consulting 358

Beyond Philosophy

JUNE 12, 2015

The American Customer Satisfaction Index (ACSI) uses an overall U.S. Customer satisfaction score as an indicator of the health of the economy. Since 1994, the ACSI Score rose from 74.8 to a high of 76.8 To see the results for yourself, click HERE.

Customer Experience 343

Customer Experience Customer centricity Employee engagement Call Center 343

Beyond Philosophy

FEBRUARY 25, 2016

households shopped at Target; but this is down from 43% in January, 2013. Its fourth-quarter, 2013 earnings fell 46% to $520 million, from $961 million in 2014, and sales were down 5%. Let’s look at the financial impact of Target customer distrust. In January, 33% of U.S.

Banking 199

Banking Consulting Consulting Advertising 199

Beyond Philosophy

SEPTEMBER 11, 2014

Customer Experience Trends 2013: Amazon Claims Top Position Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. I’d love to hear your examples in the comments below. You Will Now.

Banking 347

Banking Employee engagement Customer centricity Consulting 347

Beyond Philosophy

JANUARY 9, 2017

Car buyers visited an average of 5 dealerships before buying a car in 2013, but now that number is down to 1.6, Google Account Executive Derek Humphrey told the auto show crowd. They walk in already knowing what they want,” he said. And that means that dealers and manufacturers need to find ways to appeal to customers online.

Sales 321

Sales Finance Consulting Consulting 321

Steve DiGioia

FEBRUARY 22, 2016

From Merriam-Webster’s Collegiate® Dictionary, 11th Edition ©2013 by Merriam-Webster, Inc. *Adapted from the author’s book “ Earn More Tips On Your Very Next Shift…Even if You’re a Bad Waiter ”. *By By permission. www.Merriam-Webster.com). The post What’s The Difference Between a Customer and a Guest?

Entertainment 235

Entertainment Personalization Customer Service 235

Beyond Philosophy

MARCH 2, 2016

They analyzed four million phone calls from 2013 to 2015. New research reveals other important factors affect people’s emotional perception of your experience as well: where they live. The Marchex Institute released a study that measured the speech patterns of the 50 states.

Consulting 278

Consulting Consulting Call Center Call center experience 278

ShepHyken

FEBRUARY 22, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Here’s why the experts think empathy is the key to customer experience by Kate Rogerson. Comm100) Buzzwords come and go in the customer experience world, but while we lose our patience with most, there are some that rightfully stick around.

Customer Service 282

Customer Service Customer centricity Construction Customer Experience 282

Beyond Philosophy

AUGUST 15, 2016

American Express did a cognitive research study back in 2013 of 1,620 adults around the world about how they felt during an exceptional customer service moment. The truth is that when you do it well, you can make your customers react emotionally the same way they do when they feel loved.

Consulting 281

Consulting Consulting Customer Experience Customer Service 281

Beyond Philosophy

JANUARY 26, 2015

Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action. Immediate notification that includes next steps for Customers is the standard protocol for Customer-centric companies in the event of a data breach.

Customer centricity 257

Customer centricity Government Customer emotions Consulting 257

Beyond Philosophy

FEBRUARY 3, 2015

25 March 2013. Follow Colin Shaw on Twitter @ColinShaw_CX. Sources: Aagaard, Michael. “10 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” Contentverve.com. 4 September 2014. < < [link] > The post Subconscious Clues That Call People to Action appeared first on Beyond Philosophy.

Consulting 304

Consulting Consulting Customer emotions Morale 304

Beyond Philosophy

APRIL 7, 2016

in 2013 —and then dropped to 75.2 This whole line of thinking started last June with the American Customer Satisfaction Index (ACSI) score. ACSI uses an overall U.S. Customer Satisfaction score to denote the health of the economy. Since 1994, the ACSI score rose from 74.8 by the end of 2014. You can see the whole chart here.

Consulting 284

Consulting Consulting Customer Experience Customer Service 284

Beyond Philosophy

JUNE 29, 2015

My colleagues and I have been observing how Target’s data breaches, which have impacted over 100 million shoppers during the 2013 holiday shopping season, resulted in a draining of the emotional bank account of customer trust.

Wireless 257

Wireless Banking Enterprise Accountability 257

Win the Customer

FEBRUARY 9, 2015

billion in 2013 to over 4.9 Although it may seem as though social has made email obsolete, the number of email accounts is expected to increase from over 3.9 billion by the end of 2017. With the growth of social media over recent years, it’s understandable that many businesses have started to pour their resources […].

Management 139

Management Accountability Technology Customer Experience 139

Beyond Philosophy

NOVEMBER 4, 2014

16 July 2013. “Too Many Choices: A Problem That Can Paralyze.” www.nytimes.com. 27 February 2010. < < [link] > Carvalho, John. The Simple Way to Minimize Buyer’s Remorse.” www.neurosciencemarketing.com. 19 August 2014. < < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011.

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

ShepHyken

JUNE 28, 2019

In the 2013 movie Her , the teaming of bots and humans led to an entirely new connotation for the term “work spouse.” Not going away. In short, tomorrow’s superagent will be able to respond to both functional AND emotional customer needs while seamlessly collaborating with their machine-enabled co-workers.

Contact Center 294

Contact Center Self service Banking Airlines 294

Beyond Philosophy

JANUARY 16, 2018

In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). When have you ever seen such a mass valentine card from to an executive?

Customer centricity 207

Customer centricity Banking Enterprise Consulting 207

Beyond Philosophy

NOVEMBER 3, 2014

According to analysts, online home grocery market was worth almost $275 Billion in 2013. UK Home Delivery for Groceries is Big Business. In the UK, home delivery of grocery is very common. That number is expected to grow by 4% this year, and double in the next five years.

Marketing 220

Marketing Transportation Customer emotions Customer centricity 220

Beyond Philosophy

JUNE 11, 2015

Actually, much of this pullback has been done by one organization, Cerberus Capital Group, the early 2013 purchaser of multiple regional retail supermarket chains from Supervalu (Shaw’s, Acme, Star, Albertson’s, and Jewel-Osco).

Airlines 274

Airlines Customer centricity Multichannel Sales 274

ShepHyken

DECEMBER 30, 2016

The 2013 findings of a Green Gap Trend Tracker research conducted by Cone Communications found that at least 71 percent of shoppers in America think about the environment when shopping. Customers Consider Eco-Friendly Minded Businesses before Purchasing.

Surveys 223

Surveys Accountability Management Customer Service 223

ShepHyken

JUNE 10, 2016

In 2013, a guest named Mike McCready tweeted that his room’s view wasn’t so nice. Amazingly, many hoteliers have been quite adept in handling this shift from the more traditional interaction to a digital one. Their online reputations are remarkable too. Take Delta Hotels for an example.

Best practices 204

Best practices Customer Service SaaS Education 204

Contact Center Pipeline

DECEMBER 27, 2017

In 2013, Internet access cost a whopping $22 per Mbps. Thanks to E-rate, School Internet Costs Dropped to an All-Time Low. School Internet costs have been steadily dropping since E-rate’s critical modernization in 2014. That cost is now only $4.90, and has dropped 30% from 2016 to 2017 alone.

Government 159

Government Education 159

Guru

AUGUST 11, 2020

Since its launch in 2013, Slack has become the central nervous system of company communication and collaboration. If you use Slack as much as we do, then you know how powerful it is for collaborating with your coworkers.

Management 117

Management 117