The Good Stuff on Customer Success you should be Reading
NOVEMBER 22, 2013
Customer support and customer service have been around for decades. Organizations need to focus around the entire experience of the customer. And to achieve this, customer support is now customer success. Still expectation gaps remain, customer success by definition is still in its infancy, processes are immature and confusion reigns. We hope that our The Engaged Customer blog helps to simplify and guide you. Customer Success Managers In Action.