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5 Top Customer Service Articles For the Week of February 22, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Enjoy this article that focuses on creating positive memories for your customers. How to Win Over your eCommerce Customers’ Loyalty? Customers have more power than ever to get their voice heard and listened to.

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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

AI-powered chatbots have made significant progress in customer service over the years. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

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As the Economy Gets Better, Customer Service Gets Worse

Beyond Philosophy

If you enjoyed this post, you might be interested in the following blogs: 2012 Customer Experience Predictions: Positives and Pitfalls. Seven Predictions for the Customer Experience Industry in 2013. The Future of Customer Experience in 2014.

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How to Achieve Personalized Customer Service with AI Tools

TechSee

Personalization as a driver in customer service. With unprecedented advances in algorithms and other machine learning tools, AI-enhanced solutions, such as virtual assistants or chatbots, can learn how to respond, engage or process many standard tasks — including customer service queries. . Virtual Assistants.

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Guest Blog: What Hospitality Industry Has Taught Us About Customer Service Best Practices

ShepHyken

I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

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Social Customer Service: When to Respond, When to Escalate

Contact Center Pipeline

A key consideration for your social customer service team is determining whether they will respond only to certain types of posts or comments—or everything. In Pipeline’s 2013 Multichannel Metrics Survey, we asked contact centers for the criteria that they use to determine when to respond and when not to.

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Online Casinos that Offer Excellent Customer Service

CSM Magazine

However, there is one thing common to virtually every industry that makes a casino site even better: good customer service. Customer service is one of a business’s most commonly overlooked yet essential parts. The real gem of this website, however, is the exemplary customer service, which explains its place on this list.