Beyond Philosophy

JANUARY 19, 2015

brands, covering 16 product categories, were analyzed during the period from 2007 to 2010. In this blog, we’re zeroing in on automotive word-of-mouth. Blogs Customer Research' Over 600 of the most talked-about U.S. Here’s some of what they lear ned in the 2014 study.

Automotive 358

Automotive Marketing Consulting Consulting 358

Beyond Philosophy

DECEMBER 30, 2021

Between 2010 and 2019, only 30 percent of the companies tracked on the ASCI increased their scores. That means 70 percent of companies between 2010 and 2019 didn’t improve their scores, despite the focus on improving customer experience. However, customers’ dissatisfaction isn’t all because of the virus.

Personalization 195

Personalization Consulting Consulting Quality management 195

Customers That Stick

DECEMBER 3, 2019

As we close out the 2010’s, I thought it would be interesting to look back at the top three customer experience game changers of the past decade. And by the way, make sure to check out our blog next week because we’re going to look at three. Read the rest here. »

Customer Experience 103

Customer Experience Personalization Customer Service 103

Influitive

SEPTEMBER 14, 2021

— Growth Hacking (aka Growth Marketing) was coined in 2010 by Sean Ellis and further popularized in Andrew Chen’s 2013 blog post: Growth Hacker is the New VP Marketing. This article originally appeared in the Demand Gen Report’s 2021 State of Growth Marketing Report.

Marketing 52

Marketing 52

Beyond Philosophy

APRIL 30, 2015

According to the Econsultancy blog, we should give them plenty of experiential rewards. In a 2010 study by Ipsos Mori , out of a study of over 2,000 British people only 23% of them said their loyalty card influenced their decision to make a purchasing decision. So now what do we do to build Customer Loyalty?

Surveys 294

Surveys Customer Experience Customer emotions Customer centricity 294

IdeasUnlimited

JUNE 9, 2023

Founded in 2010, IdeasUnlimited began as a support service provider which expanded worldwide over the course of its history. For more on IdeasUnlimited, be sure to check out our blogs section. Celebrating a Successful Year In February 2023, IdeasUnlimited capped off 2022 at the annual Year-end event that was held virtually.

Enterprise 98

Enterprise Personalization B2B Sales 98

Beyond Philosophy

MAY 20, 2015

Bob Thompson chronicled a part of this very well in a recent, widely-read, blog, where he looked at customer experience vs. customer engagement. This was significantly higher than corresponding 2010 results (58% of Americans would spend 9% more).

Airlines 400

Airlines Wait times Self service Enterprise 400

ProProfs Blog

FEBRUARY 19, 2021

Through this blog, let’s develop a complete understanding of “Customer Effort Score.”. ‘ The calculation technique has evolved over the years with version 1 released in 2010 and version 2 (CES 2.0) Range Scale of 1-7 : This scale arrived in 2013 after fine-tuning the 2010 edition. released in the year 2013.

Customer effort 78

Customer effort Wait times Surveys Customer Support 78

Beyond Philosophy

NOVEMBER 9, 2023

Statistic #4: The American Customer Satisfaction Index (ACSI) says from 2010 to 2019, about 70% of the companies tracked by ACSI had declined or flat customer satisfaction scores. I don’t disagree or have any negative feelings about this one. I must be feeling a bit American right now.

Customer retention 195

Customer retention Sales Consulting Consulting 195

Beyond Philosophy

JANUARY 20, 2022

The latest ACSI report says that from 2010 to 2019, 70 percent of companies tracked by ACSI either declined or had flat results. The truth is COVID isn’t the only reason that customer satisfaction scores are declining—and you must fix what you can for your organization before it’s too late.

Customer Experience 195

Customer Experience CRM Customer centricity Self service 195

Customer Interactions

OCTOBER 10, 2010

We’ll also be blogging from the ASIS show floor so check back frequently for blog updates. Five lucky winners will walk away with goody bags stuffed to the brim with prizes, including an iPod Shuffle, a presentation kit and other neat goodies. Follow NICE on twitter for full contest details.

Management 47

Management 47

Beyond Philosophy

JUNE 8, 2023

Plus, over the past decade, from 2010 to 2019, only one-third of organizations improved their customer satisfaction. However, we can see that customer satisfaction is down in the research. For example, the American Customer Satisfaction Institute says Customer Satisfaction is at a 17-year low.

Finance 195

Finance Marketing Personalization Accountability 195

Beyond Philosophy

NOVEMBER 10, 2014

26 October 2010. It’s time to focus on improving and creating memorable and enjoyable experiences for our Customers with their experience. Sources: Digby, James. “50 50 Facts about Customer Experience.” Returnonbehavior.com. 26 August 2014. < < [link] > “Startling Statistics on Customer Retention and Acquisition.” www.jdpower.com.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

TechSee

JUNE 16, 2022

Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. He is a popular speaker in the space, having given about 1000 keynote speeches in more than 40 countries! As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. In his 2010 book, Marketing 3.0: But, there is little that is really new or trailblazing in this idea.

Airlines 360

Airlines Marketing Enterprise Advertising 360

Provide Support

MARCH 23, 2017

Actually, it was proposed (and celebrated for the first time) by Lithuanian and Russian businessmen on March 19, 2010 as an opportunity to show gratitude to their customers. Published in Provide Support Blog , 2017. Whether or not, the fact is that this informal holiday has not been around for that long. Read more.

Customer Service 68

Customer Service Customer Care 68

Russel Lolacher

JUNE 29, 2021

First, a Social Media Day definition from NationalDay.com : “World Social Media Day was launched by Mashable on June 30, 2010. TranBC – provides education and context around the work the ministry does and why we do it to foster trust and accessibility with the public (on Facebook, Instagram, Twitter, TranBC blog, Flickr, Youtube).

Education 98

Education Government Metrics Customer Care 98

Interactions

DECEMBER 18, 2019

10 years ago… While there was certainly a greater shift to a more customer-centric focus than in the early 2000s, the technology in 2010 was not on par with what it is today. Which takes us to 2019, which was a big step forward from what we saw in 2010. Priyanka Tiwari, Director of Product Marketing.

Customer Experience 62

Customer Experience Chatbots Contact Center Virtual Agent 62

Beyond Philosophy

NOVEMBER 10, 2022

As you know, on another podcast, we hosted the president of the American Customer Satisfaction Index (ACSI) , where he shared that between 2010 and 2019, only one-third of organizations improved their Customer Experience. Chance’s strategy is intriguing to me.

Telemarketing 195

Telemarketing Healthcare Customer effort Personalization 195

Nicereply

AUGUST 10, 2022

In fact, to guarantee the best accuracy, it’s recommended that you enlist the help of tools such as these; Studydemic – A free online blog with a tonne of information on improving your grammar skills. Academadvisor – A blog dedicated to providing you with all the information you need to know about writing.

Advertising 98

Advertising Banking Customer Service Customer Experience 98

Provide Support

JULY 24, 2015

Devin Boudreaux traded in his Cro Mags tshirt for a suit and tie and has been riding the waves of the marketing world since he graduated from BSU in 2010. The post Top 5 Customer Service Myths [Infographics] appeared first on Live Support Chat, Customer Support | Blog | Provide Support.

Customer Service 78

Customer Service Customer Support Marketing 78

Beyond Philosophy

NOVEMBER 4, 2014

27 February 2010. < “Too Many Choices: A Problem That Can Paralyze.” www.nytimes.com. < [link] > Carvalho, John. The Simple Way to Minimize Buyer’s Remorse.” www.neurosciencemarketing.com. 16 July 2013. 19 August 2014. < < [link] > “Does Music Influence Your Wine Buying?” www.winepleasures.com. 29 July 2011.

Customer emotions 283

Customer emotions Customer centricity Consulting Consulting 283

NICE inContact

JANUARY 31, 2018

On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. The post BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities appeared first on inContact Blog.

Multichannel 55

Multichannel contact center solutions outsourcing Contact Center 55

Nicereply

MARCH 14, 2023

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization By Leonardo Inghilleri and Micah Solomon Published: 2010 Length: 192 pages If you’re looking for a customer support book that lays down the basis to deliver a consistent customer experience, this is the one. Happy reading!

Management 98

Management Call Center Metrics Entertainment 98

Beyond Philosophy

JANUARY 27, 2022

Second, between 2010 and 2019, only 30 percent of organizations tracked by ACSI improved their customer satisfaction scores. A recent guest on the podcast, David VanAmburg from the American Customer Satisfaction Institute (ACSI), shared some surprising statistics.

CRM 195

CRM Consulting Consulting Quality management 195

Beyond Philosophy

SEPTEMBER 13, 2016

As concluded in a 2010 white paper by marketing software company Neolane: “… with the right technology, skill sets, and C-level buy-in, social media provides an opportunity to take a more personalized and interactive approach to achieve true engagement… So, stop broadcasting, start engaging and put your social media intelligence to work.”.

B2C 341

B2C B2B Wireless Customer centricity 341

Aspect

OCTOBER 17, 2017

One of the episodes from season 2, titled Unplugged, originally aired in 2010 but its plot is still extremely relevant when it comes to consumer engagement and interactive voice response (IVR). The post How Modern Family Shows the Value of Modern IVR appeared first on Aspect Blogs.

Interactive Voice Response 88

Interactive Voice Response Self service Technology Personalization 88

Beyond Philosophy

FEBRUARY 1, 2021

Dawn dish soap was hailed as a wildlife rescue hero for cleaning hundreds of birds after the Gulf Coast oil spill in 2010. Of course, there are hundreds of similar stories from the Pandemic. I also like a story from before Covid-19. What organizations need to do? Aim for an emotional connection.

Marketing 369

Marketing Consulting Consulting Construction 369

Spearline

JANUARY 20, 2022

A popular methodology employed by customer success teams everywhere, CES surveys rose to global attention in 2010. It indicates if the customers were happy with their interactions. Harvard Business Review’s article “ Stop Trying to Delight Your Customers ” captured the attention of business leaders.

Customer effort 97

Customer effort Surveys Contact Center Metrics 97

Kayako

OCTOBER 29, 2015

The birth of mainstream outsourcing: 2000 – 2010. A particular blog that went viral in 2005 was a more extreme example of outsourcing by AJ Jacobs, editor-at-large in Esquire. Slowly coming back home: 2010 – 2015. Your support system should be a well oiled machine and this starts by employing the best people.

outsourcing 98

outsourcing Customer Support Feedback Surveys 98

Quadient

DECEMBER 16, 2021

and what changes it signifies for you over a few blog posts and short videos. In this entry blog, we examine three key areas: reducing effort, increasing access and facilitating multi-agency experiences. . This ushers in a new era of government customer experience. You may need to make large changes quickly. Government seeks to: .

Government 52

Government Customer Experience Best practices Healthcare 52

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 55

Contact Center Gamification Management Call Center 55

NICE inContact

AUGUST 23, 2019

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. The post Managing Gen-Z and Millennials in the Contact Center appeared first on NICE inContact Blog.

Contact Center 54

Contact Center Gamification Management Call Center 54

Beyond Philosophy

JUNE 1, 2015

In 2010, Southwest Airlines revamped its loyalty program to make rewards more proportional to ticket price; and this has better targeted the most profitable customers as well as enabled the airline to adopt a loyalty behavior metric that is closely tied to actual revenue generation.

Airlines 210

Airlines Entertainment Consulting Consulting 210

Real Blue Sky

JANUARY 25, 2022

In fact, 87% of companies do so now up from 36% in 2010. We will talk more about tools you can equip your employees with in future blog posts. . The customer experience should include considering all the way customers can interact with you. . Finally, let’s talk about employee experience.

Entertainment 52

Entertainment Chatbots Sales Customer Experience 52

VocalCom

MAY 27, 2019

According to PricewaterhouseCoopers, the number of companies that are investing in omnichannel experiences has jumped from 20% to more than 80% since 2010. The post 4 Priorities of a Successful Omnichannel Brand appeared first on Vocalcom Blog.

Contact center software 54

Contact center software CRM Chatbots Contact Center 54

Chip Bell

DECEMBER 21, 2020

It was the basis of a 2010 movie entitled Amish Grace. Note: This blog is adapted from one that appeared a year ago on SmartBrief on Leadership and earlier on LeadChangeGroup.com. No one in the conference center living room expected this tough, results-oriented leader to suddenly turn philosophical. But, he did. He never got over it.

Marketing 53

Marketing 53