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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

The post 4 out of 5 organizations have not increased their customer satisfaction since 2010! Why not talk with Colin and his team about how we can help you gain growth? Click here. appeared first on Beyond Philosophy.

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The Top 50 Customer Service Experts of the Decade (2010–2020)

Nextiva

The post The Top 50 Customer Service Experts of the Decade (2010–2020) appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog. Companies today care about the customer journey and invest in their customer’s success. This phenomenon is no […].

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Multi-channel is very 2010-ish – Bots are multi-purpose these days

Creative Virtual

Whilst being mainly an FAQ machine and only conversing on the web for the time being, it comes with the specialty of escalating to the library live chat rather than our own The post Multi-channel is very 2010-ish – Bots are multi-purpose these days appeared first on Creative Virtual.

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80% of the companies fail to increase their satisfaction since 2010, why?

Beyond Philosophy

The post 80% of the companies fail to increase their satisfaction since 2010, why? Click HERE to learn more about Professor Ryan Hamilton of Emory University. To learn more about Beyond Philosophy’s Suite of Services Click here. appeared first on Beyond Philosophy.

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.

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How Analytics Will Earn Contact Centers a Seat at the C-Suite Table

Contact Center Pipeline

Here are a few fast facts about the big data explosion: Between 2010 and […]. There has never been a greater need for data-driven insights as businesses prioritize revenue growth amid rapidly shifting customer expectations, severe staffing shortages, and rising contact volume.

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Equipping the Enterprise for the AI-Powered Human Agent Era

Contact Center Pipeline

From 1990 to 2010, some 4,400 children in the United States 17 years of age and younger made trips to the emergency room annually for the treatment of injuries resulting from amusement park rides. What does this have to do with contact center agents, you ask? I think many would agree that working in the […].