Will AI Render the Human Call Center Agent Obsolete?
CCNG
DECEMBER 20, 2023
Think HAL, the sentient computer from "2001: A Space Odyssey.”) Predictive analytics - a type of AI that uses historical data to predict future events like customer churn, identify at-risk customers, and optimize call center resources. GPMI systems are being developed but are still many years away from becoming a reality.
Let's personalize your content