CSM Magazine

MARCH 20, 2024

Ralf Ellspermann, CSO of the advisory firm, and a multi-awarded BPO executive, has been a cornerstone of the Philippine outsourcing landscape since its early days in 2001. Ralf Ellspermann explains, “In today’s digital realm, the cornerstone of customer loyalty lies in consistent, personalized, and technology-adept interactions.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

PeopleMetrics

OCTOBER 3, 2019

As the customer experience lead, you need to focus on how to improve the customer experience rather than managing a complex software process and providing technical support. At PeopleMetrics, not only do we help our clients design a world-class VoC program, but we also help tell the story via various analytical techniques.

Surveys 60

Surveys Technical Support Analytics Consulting 60

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

Automotive 41

Automotive Management Enterprise B2B 41

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Technology Self service Call Center 116