CSM Magazine
MARCH 20, 2024
CEO John Maczynski, with more than two decades as Chief Customer Experience Officer at the world’s largest contact center outsourcing provider, possesses an exceptional grasp of delivering outstanding customer experiences.
Callminer
FEBRUARY 21, 2018
Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Janeen Ansell. Tele_Direct.
Xaqt
JUNE 1, 2020
The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.
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