Help Scout

APRIL 27, 2021

For B2B SaaS companies, user adoption is one of the most important elements to get right in order to grow sustainably. Appcues found that activation (when customers experience the core value of the product) is the most important pirate metric for SaaS growth. What is user adoption?

SaaS 94

SaaS B2B Accountability Marketing 94

Nicereply

DECEMBER 28, 2021

7 Important Customer Service Phrases to Use in 2021. 7 Important Customer Service Phrases to Use in 2021. Word choice and language you use can affect how your customers are feeling and it can make a lasting impact on your relationships. That’s why it is so crucial to consider what phrases to use and pay attention to.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Fonolo

DECEMBER 15, 2022

It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. How to Use Customer Profiles to Improve Call Center Training.

Call Center 138

Call Center Contact center software Abandon rate Self service 138

ProProfs Blog

OCTOBER 30, 2021

User experience (UX) can make or break a brand identity. Fortunately, there are many steps you can take to understand your customers’ user experience better and rectify issues, if any. In fact, companies can detect 85% of UX-related issues just by performing a usability test on a group of five users. How to Conduct UX Surveys.

Surveys 139

Surveys Best practices Construction Analytics 139

ChurnZero

SEPTEMBER 23, 2022

Today—and for quarters to come—staying in business will require a steadfast commitment to staying in the black, but doing so in a way that makes customers feel like they’re more than a number. You can do that with an investment in Customer Success and customer education. . Searches for customer retention peaked in early 2022. .

Education 98

Education Customer centricity SaaS Customer retention 98

Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. How to build an effective customer support knowledge base (Zapier). Why it matters: Popular automation tool Zapier has one of the best blogs on productivity.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

aircall

OCTOBER 6, 2021

Employee engagement is more than just getting things done—it’s identifying with what you do. As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Why is this important? Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

TeamSupport

MAY 11, 2021

That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. How do you accomplish that? There are three things you can do to achieve success for your customers… and for your bottom line. Where do you start?

B2B 98

B2B Upselling Metrics Education 98

Nicereply

FEBRUARY 29, 2024

So, it doesn’t come as a surprise to see brands obsessing over creating a seamless end-to-end customer experience or working towards improving the existing workflow while considering user behavior. Knowing target users and analyzing their intents while interacting with your brand is the first queue to building a good user experience.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

Totango

JUNE 30, 2021

Knowing how to boost product adoption after onboarding is critical for customer retention. Onboarding is a crucial time to provide the training and resources that customers need to make the most out of your product. During the onboarding stage, your customer is getting set up so they can begin deriving value from your product.

Best practices 96

Best practices Customer retention Metrics Accountability 96

Nicereply

NOVEMBER 21, 2023

Net Promoter Score is a measure of how positively your customers rate you and your products. This metric is predictive of how likely they are to repurchase from you in the future, which makes a good NPS score a strong indicator of future success and growth. Strong NPS is the backbone of a thriving customer experience.

Surveys 59

Surveys B2B Feedback Education 59

VirtualPBX

JANUARY 23, 2024

Without the right training, it’s easy to make mistakes. Without the right training, it’s easy to make mistakes. Cybersecurity in a Call Center In order to understand how to train your staff, you need to recognise some of the most common threats: Data breaches. Here are some ways you can do this. Denial-of-service.

Call Center 98

Call Center Engineering Education Best practices 98

CSM Magazine

OCTOBER 5, 2022

Carlton Retland, Principal Solutions Engineer at Applause details how brands can successfully identify and remove barriers for new customers. Poor customer onboarding hurts your bottom line, increasing customer acquisition costs and driving down customer lifetime value. Common friction points for new customers .

Entertainment 64

Entertainment Engineering Accountability Feedback 64

aircall

JANUARY 27, 2023

With such a diverse range of vendors, each with its own features, integrations, and services, how do you know you’re making the right call for your unique business objectives? per month per user (five user minimum) Basic: $49.95 per month per user (five user minimum) Basic: $49.95

voip 62

voip Analytics Accountability Sales 62

ChurnZero

MARCH 3, 2022

That’s why its useful to look to others in the industry to provide advice and resources to guide you along the way. To help do just that, we have proudly built an expansive library of Customer Success Resources on our site. How to crush SaaS customer onboarding: a roundup of expert advice. All of these things are hard.

SaaS 98

SaaS Customer retention Surveys Consulting 98

Global Response

DECEMBER 21, 2023

And doing so is a great idea. But in order to reap the benefits outsourcing can provide, you have to be able to effectively evaluate and choose the right help desk service provider. What requirements does your business bring to the table, and what do you need? The first place to start is with yourself.

outsourcing 62

outsourcing Technical Support Service level Abandon rate 62

Nicereply

FEBRUARY 2, 2024

Users now have more options than ever before and businesses have to work harder to retain them as customers. This article examines what customer success is and why it’s important, and shares valuable tips to build a customer success strategy. Why Should Businesses Prioritize Customer Success? What is Customer Success?

Education 59

Education Accountability Customer retention Journey mapping 59

CustomerSuccessBox

DECEMBER 24, 2021

For B2B SaaS companies, user adoption is one of the most important elements of sustainable growth. The time to first value or core value of the product was found to be the most important metric for SaaS growth. This statistic alone tells us how important production adoption is for your bottom line.

SaaS 52

SaaS B2B Upselling Metrics 52

OctopusTech

DECEMBER 23, 2022

But you must be stuck here on one question i.e. how to find a good SEO consultant? According to the stats by Huckabuy, almost 53% of mobile users will leave your site if it takes more than 3 seconds to load which is why companies struggle in performing SEO tasks to beat their competitors. How to hire an SEO company?

Engineering 118

Engineering Analytics Sales Consulting 118

ProProfs Blog

SEPTEMBER 13, 2019

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. So, the question that arises is: How to reduce churn and improve retention with SaaS customer service? SaaS Customer Service helps you:

SaaS 83

SaaS Customer Service Customer Support Best practices 83

aircall

JANUARY 23, 2023

Cloud-based phone systems have switched from a novelty to a necessity—and it’s clear to see why. Avoxi Pricing at a Glance Avoxi’s Essential (Launch) package starts at $0 per month per user. In addition to the monthly costs, Avoxi offers an onboarding package at a one-time charge, starting at $149.99 per license.

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62

Totango

NOVEMBER 5, 2021

What do you do when you realize that 95 percent of your customer base is tech-touch and you don’t have the manpower to properly engage with and measure this group? During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat.

Journey mapping 112

Journey mapping Accountability Marketing Metrics 112

REVE Chat Blog

MAY 28, 2020

Users who receive a welcome message show 33% more engagement with the brand.”. Because how you leave customers feeling after having an experience with your business becomes your trademark. . Why are welcome messages important? Nurturing customer relationships is a crucial part of a successful business.

Feedback 90

Feedback Education Personalization Marketing 90

Totango

NOVEMBER 8, 2021

In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers. Why Do You Need to Elevate Customer Experience? 54% of U.S. 82% of U.S. 54% of U.S. 82% of U.S.

Customer Experience 105

Customer Experience SaaS Best practices Surveys 105

ProProfs Blog

JANUARY 17, 2020

Do you know that 80% of US end-users prefer cloud-hosted and SaaS apps for communication and organization purposes, compared to 51% in 2016? Do you know that 80% of US end-users prefer cloud-hosted and SaaS apps for communication and organization purposes, compared to 51% in 2016? Onboarding & Activation.

SaaS 161

SaaS Sales Marketing Upselling 161

CustomerSuccessBox

APRIL 18, 2022

In this blog, we have covered why a product-driven approach is important to step-up your customer success game and a few strategies to adapt the approach to your business. Why Aligning Product and Customer Success Is important? So, Product-led customer success is when data tells us how customers feel about our product.

SaaS 52

SaaS Education Upselling Best practices 52

CustomerSuccessBox

MAY 8, 2022

For example, a complex product may make it harder to onboard (and keep) clients. For example, a complex product may make it harder to onboard (and keep) clients. Additional Resource: How to Scale Customer Success through this Product-Driven Approach. Challenge 1: Prospects have a hard time seeing the value in your offering.

SaaS 52

SaaS Accountability Sales Feedback 52

Balto

FEBRUARY 20, 2023

Myth: Call coaching software is only helpful for onboarding new agents. Fact: 61% of tenured agents use call coaching software and those who do have higher job satisfaction and other success metrics across the board. How Does Call Coaching Software Help New Agents? How Does Call Coaching Software Help Tenured Agents?

Coaching 52

Coaching Average Handle Time Gamification Contact Center 52

Totango

SEPTEMBER 17, 2021

We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. Use this information to help you decide whether a freemium model is right for you. Use this information to help you decide whether a freemium model is right for you. Number of users.

SaaS 75

SaaS Best practices Upselling Journey mapping 75

JustCall

JANUARY 29, 2024

How do you stack up to Kixie?” is probably one of our most frequently asked questions on demo calls — and it’s a fair one to ask, given how similar JustCall and Kixie can appear at the outset, and how big an investment a sales dialer can be. But is it the right fit for you? But is it the right fit for you?

Sales 52

Sales APIs Analytics Abandon rate 52

Nicereply

MAY 16, 2023

Using email templates for customer onboarding can help streamline the process and provide your clients with a consistent and positive experience. Are you struggling to onboard customers effectively and efficiently? According to a recent study, 74% of customers who experience poor onboarding will consider switching to a competitor.

Upselling 52

Upselling Feedback Best practices Personalization 52

CustomerSuccessBox

OCTOBER 2, 2019

Regardless of how user-friendly your offering is, your new customers will need some level of direction to start their experience with your brand on the right foot. Of course, in not providing an effective onboarding experience to your customers, you leave their success up to chance. Let’s get started.

SaaS 88

SaaS Accountability Surveys Customer Experience 88

aircall

NOVEMBER 16, 2022

To help you find the right business phone system, we’ve compiled a list of the top 3CX alternatives that support you, your team, and your business goals. To find the right 3CX alternative for your business , it’s important to get an idea of what you’re comparing your choices to in the first place. Here’s what you need to know.

CRM 62

CRM call center software APIs Government 62

CustomerSuccessBox

DECEMBER 13, 2021

Here, he talks about the best practices in Customer Onboarding. Can you define successful onboarding? What are the ingredients of a perfect customer onboarding? The system is configured properly according to the highest priority business process needs; Users are ready to be productive with the product.

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Customer advocacy 52

Balto

MARCH 13, 2023

Keep reading to learn why agents who use Balto are more satisfied in their roles. We’ll show you the data to prove it and how you can take advantage of the same benefits. How Guidance Software (Of Any Kind) Makes Agents Happier A common line you’ve probably heard is: “Only new agents need guidance software.”

Coaching 52

Coaching Gamification Contact Center Surveys 52

Nicereply

DECEMBER 20, 2022

Customer churn, also known as customer attrition , occurs when customers stop doing business with a company. Why is reducing customer churn important? Reducing customer churn is important because it helps businesses keep their revenue stream flowing. It’s the “why” behind the score that provides the most insight.

Advertising 52

Advertising SaaS Metrics Surveys 52

Amity

MAY 6, 2018

Onboarding, a fresh beginning for both the "onboarder" and the "onboardee" It entails new relationships, new opportunities, and the bright aspirations of a young and budding customer that you want to bring to success. Always remember the impact that onboarding has on everyone who is a part of the process.

SaaS 96

SaaS Self service Sales Finance 96