ShepHyken

AUGUST 21, 2020

No one wants global events like this nightmare pandemic to occur in the first place, much less ever again. These successful transformation initiatives have built a strong case for a few organizational qualities shared by simplified, flexible, adaptive businesses. One nice example is the simple case of digital transformation.

Customer Experience 615

Customer Experience Government Feedback Management 615

C3Centricity

JANUARY 30, 2024

Every business has them, and no one likes to get customer feedback that is challenging to handle. The most important thing to remember is not to think of customers as difficult but merely as angry, frustrated or disappointed with the product or service they bought from us. They don’t expect more than that in most cases.

Feedback 90

Feedback Best practices Customer retention Analytics 90

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Feedback 83

Feedback Surveys Customer Experience Management 83

ChurnZero

JUNE 15, 2023

Product usage data is one of the best tools customer success managers can use to anticipate customer needs, drive adoption, and increase expansion. You can use this insight to make decisions grounded in data rather than anecdotes and best guesses. Ethan: Product usage data refers to information collected about how people use a product.

Accountability 96

Accountability Upselling Analytics Metrics 96

Lumoa

FEBRUARY 17, 2023

New export process Previously, Lumoa exports were limited to a max of 25k feedback. We offer lots of export types for different use cases, but let us know if there is something we missed! Lumoa uses filters to help segment and organize your data. Let’s get started! Sorting by score!

Feedback 83

Feedback Surveys Management 83

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Phone support feedback. Purchase feedback.

Surveys 106

Surveys Healthcare Transportation Feedback 106

customer sure

AUGUST 30, 2022

One question we are sometimes asked is; how often should we ask customers for feedback? Some expect there to be a golden rule or some formula to use which will give you the answer. One of our golden principles is to ask for feedback when customers are most likely to want to give it. Unfortunately there isn’t.

Feedback 62

Feedback Surveys 62

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. Set up regular game days to test workload and team responses to simulated events.

Best practices 83

Best practices Metrics Feedback Enterprise 83

Outsource Consultants

JULY 25, 2023

The term is often used in a blanket way to include several different types of machine learning. Generative AI is most attractive because it uses feedback from responses to output in order to handle complex inquiries better. The most common way to route a caller is through the use of interactive voice recognition.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. Apply the trained model to make predictions of future events.

Best practices 110

Best practices Engineering Scripts Analytics 110

ProProfs Blog

AUGUST 28, 2020

It’s no secret that customer feedback is the lifeblood of all major brands and corporations. Talk to any marketer, and they will tell you at least 4 or 5 different ways to collect customer feedback. What they will also tell you is how hard it is to get actionable customer feedback. Consider Using Cross-Tabulation Analysis.

Surveys 158

Surveys Feedback Marketing Sales 158

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 232

Feedback Surveys Technical Support Personalization 232

Spearline

OCTOBER 21, 2021

Networking equipment has sophisticated event logging. Whatever term gets used, Network Operations teams cringe. This is particularly the case where customers are seeking a quick response or have a complex request. Source: Statista) A business might use dial-out to connect to its customers or in-bound toll/toll-free services.

Telecommunications 113

Telecommunications Benchmark Engineering Feedback 113

delighted

DECEMBER 3, 2021

Think about all the apps you currently use that are centered around productivity. Automating surveying ensures consistent, reliable customer feedback, and avoids the need to retrain staff as team members change over time. You can even set Autopilot to send recurring surveys for ongoing feedback. Enter survey automation.

Surveys 97

Surveys APIs SaaS Engineering 97

delighted

MAY 11, 2023

They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars. New to Delighted 5-star surveys or need inspiration on how to use them? We’ve gathered the 5 most popular ways customers use the fun and intuitive survey method to capture impactful data.

Surveys 52

Surveys Feedback Customer Support Education 52

AWS Machine Learning

FEBRUARY 24, 2023

AWS recently released Amazon SageMaker geospatial capabilities to provide you with satellite imagery and geospatial state-of-the-art machine learning (ML) models, reducing barriers for these types of use cases. For more information, refer to Preview: Use Amazon SageMaker to Build, Train, and Deploy ML Models Using Geospatial Data.

APIs 85

APIs Benchmark Government Analytics 85

Nicereply

FEBRUARY 2, 2024

So, you’ve just wrapped up an event and feel pretty good about how it all went down. When you’re on the other side attending an event, you get hit with survey questions that seem to be trying to lead you to respond in a particular way. Displaying a certain forcefulness in soliciting feedback from participants.

Surveys 69

Surveys Feedback Education Best practices 69

AWS Machine Learning

NOVEMBER 22, 2022

For example, marketing could use this data to create campaigns targeting different customer segments. Customer service departments could use this data to spot customer dissatisfaction and take corrective action. Use cases for real-time sentiment analysis. Retail or B2C companies selling various products or services.

APIs 68

APIs CRM Feedback B2C 68

Nicereply

JANUARY 17, 2024

Using new tools and tech can also improve the call center and help workers do their jobs more easily. Working harder to fulfill the customer’s wishes is essential in such cases. Trust us, every kind of customer values a heads-up from the company. Implement feedback systems to improve service quality continuously.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

ProProfs Blog

JANUARY 4, 2022

“What sets us apart from the competition? Qualitative data can help you get in-depth, intimate answers to such big questions that can never be discovered using a quantitative approach. . In contrast, quantitative data represents the “quantity” or numerical value that can be used for statistical analysis. .

Surveys 78

Surveys Feedback Personalization Education 78

Global Response

MARCH 26, 2024

Working collaboratively also means that feedback should go in both directions. Implement a constructive feedback process that allows both parties to express concerns and suggestions. Regular feedback helps address issues promptly and reinforces a culture of continuous improvement. Tip #3: Cultivate a partnership mindset.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Benchmark Sales 124

ProProfs Blog

JANUARY 28, 2021

Most customers aren’t very vocal when it comes to the services they use unless you ask them to be. Finding the right channels and tone to communicate with your customers will not only get you the feedback you’re seeking but will also open new doors between you – the product owner – and the people who are using your product.

Feedback 148

Feedback Surveys Customer Support Sales 148

VirtualPBX

OCTOBER 4, 2023

They are typically used for local communication and may incur standard messaging rates for users, depending on their mobile carrier. National Reach One of the primary advantages of using a toll-free text number is the ability to reach a national audience. The Benefits of Toll-Free Text Numbers 1.

Real estate 98

Real estate Marketing Sales Customer Support 98

CSM Magazine

JANUARY 12, 2023

2: Be responsive to their problems/feedback. Suppose a manager isn’t willing or able to listen attentively enough about what their employees want regarding feedback or advice. In that case, those same people might reach a point where they don’t care about continuing to work with the said organization anymore.

Morale 52

Morale Feedback Management Personalization 52

AWS Machine Learning

SEPTEMBER 7, 2023

In this post, we will build an end-to-end solution to find optimal control policies using only historical data on Amazon SageMaker using Ray’s RLlib library. To learn more about reinforcement learning, see Use Reinforcement Learning with Amazon SageMaker. The following diagram describes the architecture used in this workflow.

Metrics 92

Metrics Engineering Scripts Accountability 92

JustCall

AUGUST 7, 2023

SMS marketing can increase revenue by 200% during key events like Black Friday and Cyber Money. As such, conversational AI SMS would be one of the first and most obvious use cases. Using AI for text messages achieves this goal within just minutes – one click, and you will have an expertly crafted text message.

Sales 52

Sales Customer Service Marketing Feedback 52

AWS Machine Learning

MARCH 22, 2023

Generating this data can take months to gather and require large teams of labelers to prepare it for use in machine learning (ML). Instead of thousands of images, you simply need to upload a small set of training images (typically a few hundred images or less) that are specific to your use case via our easy-to-use console.

APIs 80

APIs Metrics Engineering Feedback 80

SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries.

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

AWS Machine Learning

JUNE 13, 2023

is a pioneering partner in the field of data utilization, helping companies create business and improve their management through the use of data. This post discusses how to structure internal knowledge sharing using Amazon Kendra and AWS Lambda and how Amazon Kendra solves the obstacles around knowledge sharing many companies face.

Chatbots 77

Chatbots Engineering Enterprise APIs 77

ProProfs Blog

MAY 29, 2020

In this case, this is what you need to do. Make use of customer journey and customer experience maps to accurately track the various touchpoints and the impact they have on your customers. Collect Customer Feedback: Who better than the customer to tell you in their own words of their customer journey. Mid-Purchase Touchpoints.

Advertising 109

Advertising Surveys Journey mapping Feedback 109

Totango

FEBRUARY 14, 2020

Marketing can use customer insights from the CS team to create campaigns that speak more directly to specific audiences. CS teams, meanwhile, can benefit from events that would help customers, such as webinars, meet-ups, and industry events. Identify candidates for case studies, testimonials, press releases and more.

Marketing 98

Marketing Enterprise Customer centricity Feedback 98

ClientSuccess

JANUARY 25, 2021

Case Studies. Case studies are one of the most common types of customer marketing initiatives, but there are a few things to remember before passing a customer contact over to marketing. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon. Product Enhancements.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Taylor Reach Group

MAY 11, 2023

Hold agent town halls as “no questions excluded” events; hold them regularly and schedule them in advance. Hold multiple events to accommodate schedules. You may want to check your original use case on what problems your were going to solve with the technology. Pay a decent wage, otherwise they will leave.

Contact Center 62

Contact Center Morale Consulting Consulting 62

AWS Machine Learning

MAY 3, 2023

Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it. ML models are largely dependent on the features used to create it.

Engineering 70

Engineering Metrics APIs Big data 70