Eptica

SEPTEMBER 10, 2020

Author: Trevor Davies, Head of Products, Enghouse Interactive According to research by Contact Babel for the UK Contact Centre Decision-Makers Guide, 95% of contact centres now use call recording technology and only 1% said that they have no intention of introducing call recording in the future.

Quality management 74

Quality management Analytics Technology Marketing 74

CSM Magazine

JUNE 17, 2022

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks , and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution.

Customer Support 52

Customer Support Technology Customer Service 52

CSM Magazine

NOVEMBER 16, 2022

PCI Pal, the global SaaS provider of secure payment solutions for business communications, is delighted to announce it has been revealed as a finalist in the 2023 Card & Payments Awards. Judges have shortlisted PCI Pal’s new Pay By Bank digitally-native payment product for the Best POS Solution category.

Banking 52

Banking SaaS Technology Marketing 52

CSM Magazine

MARCH 9, 2022

PCI Pal – the global provider of cloud-based secure payment solutions – has been announced as the one of the best-performing UK tech scale-up companies, ranked 21 st , at the annual Megabuyte Emerging Stars awards. The awards identify the UK’s best-performing scale-up technology companies, as defined by a Megabuyte Scorecard rating.

Benchmark 52

Benchmark Government SaaS Technology 52

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 billion by 2026. What is IP PBX Software?

voip 52

voip CRM Analytics Telecommunications 52

OrecX

SEPTEMBER 10, 2018

Two years ago, the European Parliament and the Council of the European Union approved the most sweeping changes to EU and UK data protection laws in over two decades—the General Data Protection Regulation (GDPR). Penalties for Non-Compliance. Both data controllers and processors must ensure they are in compliance to avoid penalties. [2].

Contact Center 70

Contact Center Government Healthcare Banking 70

Eckoh

JANUARY 21, 2020

Similar hidden dangers exist in the PCI DSS compliance market. There may be providers or compliance solutions that offer to secure your payments and give you broad promises about de-scoping, but their solutions only tackle surface-level threats and often rely on compensating controls. The dangers of de-risking.

Contact Center 59

Contact Center Marketing 59

AWS Machine Learning

DECEMBER 7, 2023

Getir was founded in 2015 and operates in Turkey, the UK, the Netherlands, Germany, and the United States. This solution also led to an 90% improvement in prediction accuracy across Turkey and several European countries. This tool significantly expedited the process for our team, particularly in algorithmic modeling.

Management 99

Management Engineering Analytics Construction 99

CSM Magazine

SEPTEMBER 22, 2022

PCI Pal , the global SaaS provider of secure payment solutions for business communications, has announced the launch of its Pay By Bank open banking solution for contact centres. The first iteration of the service gives consumers the option to pay from any bank in the UK, with further global regions to be launched shortly.

Banking 52

Banking SaaS Technology Customer Service 52

CSM Magazine

DECEMBER 2, 2021

The company provides solutions for both domestic and commercial properties with a range of services from fire and intruder alarms to CCTV, access control, automatic gates, fabrication and emergency lighting. Future implementation will address the stringent fire and security compliance reporting. About BigChange.

Technology 52

Technology Engineering CRM Enterprise 52

AWS Machine Learning

JANUARY 12, 2023

Overview of solution. This module implements an observability solution, including application logs, application performance monitoring (APM), and metrics. The Very Group’s solution takes logs from Amazon CloudWatch and Amazon Elastic Container Service (Amazon ECS) and passes cleansed versions to Elasticsearch to be indexed.

Engineering 106

Engineering APIs Accountability Metrics 106

Aspect

DECEMBER 24, 2018

. As we close out another successful year, we wanted to reflect on some of our achievements and our customers’ achievements throughout 2018 – a year that saw exciting new updates and implementations. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. ® earlier this year.

Chatbots 59

Chatbots Finance APIs Self service 59

CSM Magazine

NOVEMBER 24, 2020

PCI Pal, the global provider of secure payment solutions, today announced it is a finalist in the Card and Payments Awards 2021 for the ‘Best Technology Initiative’. The Card and Payments Awards remains one of the leading networking events of the year for the UK and Irish card and payments industry.

Technology 52

Technology Marketing Customer Service 52

Eckoh

MARCH 23, 2020

In our latest webinar, Ashley Burton, Eckoh’s UK Head of Product, interprets the theme of ‘time to think bigger’ from a customer perspective and asks the question ‘can compliance be a catalyst for transformation? Where compliance fits in. Get the latest insight on…. A decade of change. PCI DSS vs GDPR.

Contact Center 40

Contact Center Marketing Customer Experience Customer Service 40

CSM Magazine

APRIL 2, 2020

PCI DSS compliance. To serve its growing customer base, Ecotricity has a multi-site contact centre in Stroud, UK, with 450 contact centre agents working across the business. It set about identifying a partner that could implement a PCI-compliant solution, with minimal disruption to the company’s existing processes.

Interactive Voice Response 52

Interactive Voice Response Self service Consulting Consulting 52

CSM Magazine

JULY 27, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, has been announced as a finalist in the 2021 Computing Cloud Excellence Awards for the ‘Best Cloud Finance Solution’ category. It is the responsibility of any organisation that takes card payments – no matter what size – to safeguard that data.

Finance 52

Finance Government SaaS Marketing 52

CSM Magazine

MAY 13, 2021

PCI Pal , the global provider of cloud-based secure payment solutions, is delighted to have supported UK-based retailer Halfords in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS).

Cloud contact 52

Cloud contact Government SaaS CRM 52

CSM Magazine

JUNE 23, 2020

Speech recognition software is becoming a key technology in our everyday lives, with 25% of Google searches made on the Android app being made via voice searches. Innovations such as automated compliance monitoring, emotion detection and biometric security functions are able to help call centres by making existing processes more efficient.

Technology 52

Technology Business Process Outsourcing Banking Consulting 52

AWS Machine Learning

FEBRUARY 20, 2024

Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance. Solution overview In this prototype, we stored the original media files in a specified Amazon Simple Storage Service (Amazon S3) bucket.

Technology 94

Technology Scripts Engineering Entertainment 94

Eckoh

JUNE 25, 2020

A recent survey has found that 71% of UK contact centers were not fully ready for remote working during the COVID-19 lockdown. [3] Your employees' security awareness and vigilance is critical to your protection and compliance — and should now play a greater role in company culture. Let's take a look at each of these.

Contact Center 52

Contact Center Technology Personalization Surveys 52

Creative Virtual

FEBRUARY 18, 2020

By Gary Williams, Director of Sales and Consultancy UK and Ireland, Spitch. Solution areas – Omnichannel, self-service, IVR call steering, compliance monitoring, voice identification and much much more. The post A Partnership for Industry-Leading Voicebot Solutions appeared first on Creative Virtual. Watch this space….

Interactive Voice Response 52

Interactive Voice Response Self service Consulting Consulting 52

CSM Magazine

JANUARY 30, 2019

For the second year running, PCI Pal , the specialist provider of secure payment solutions for contact centres, has been presented with an award at the PCI 2019 Awards for Excellence for its role in helping organisations across the globe meet the challenges of PCI DSS compliance.

Entertainment 40

Entertainment Best practices Sales Marketing 40

CSM Magazine

JUNE 9, 2020

Silverbear, the UK and Ireland’s membership CRM expert, has gone to the top of the class after winning a contract to support the Teaching Council, the professional standards body for the teaching profession in Ireland, as it transitions towards becoming a digital organisation.

CRM 52

CRM Management Technology Customer Service 52

CSM Magazine

JANUARY 26, 2022

With homeworking the environment couldn’t be managed in the same way as before, PCI DSS compliance became a challenge and we saw a shift towards e-commerce. If a company is processing or accepting customer card data, it will look for a one touch payment solution. Looking ahead. Having a digital first strategy will be top of any agenda.

Banking 59

Banking Finance Interactive Voice Response Technology 59

AWS Machine Learning

JULY 25, 2023

While organizations are looking to use the power of these FMs, they also want the FM-based solutions to be running in their own protected environments. Amazon SageMaker JumpStart is an ML hub offering algorithms, models, and ML solutions. The following is an architecture diagram of the solution.

APIs 79

APIs Healthcare Accountability Engineering 79

Eckoh

SEPTEMBER 10, 2019

For contact centers, selecting the wrong PCI DSS compliance solution can prove just as uncomfortable — and with painful consequences. billion by 2020 [1] in the UK and over 60% of this is happening in the contact center. [2]. What you're really buying into There are many aspects of a PCI DSS secure payment solution to consider.

Contact Center 40

Contact Center Upselling Technology Customer Experience 40

CSM Magazine

OCTOBER 7, 2019

Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week. million PRM passengers a year in the UK, 1.2 At OmniServ, we work closely with a wide range of organizations to ensure we understand the needs of our customer groups.

Customer Service 40

Customer Service Morale Government Banking 40

Eckoh

OCTOBER 9, 2019

The average UK company uses three different solutions to handle call payments. Test # 3: Are you putting too much faith in PCI DSS compliance? Even if your contact center achieved PCI DSS compliance a few weeks ago, you can't be sure your security is watertight today. But they're often fraught with risks and awkwardness.

Contact Center 40

Contact Center Transportation Education Personalization 40

AWS Machine Learning

SEPTEMBER 20, 2022

Solution overview. In this step, we ingest data from various sources to make it available for our R session. Another key challenge to overcome is that of regulatory compliance. Rohit Banga is a Global Clinical Development Industry Specialist based out of London, UK. Ingest data into RStudio. About the authors.

Healthcare 80

Healthcare Government Management Marketing 80

AWS Machine Learning

SEPTEMBER 1, 2023

Nowadays, the majority of our customers is excited about large language models (LLMs) and thinking how generative AI could transform their business. However, bringing such solutions and models to the business-as-usual operations is not an easy task. Our approach applies to both open-source and proprietary models equally.

Engineering 102

Engineering Accountability Construction APIs 102

CSM Magazine

OCTOBER 8, 2019

In the second of a special Customer Service Week series, Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ explores how cross-training staff improves morale, attitude and service delivery. Take our biggest client, Heathrow. My particular responsibility is for our assistance services helping the 1.8

Customer Service 40

Customer Service Airlines Morale Personalization 40

Comm100

MARCH 16, 2022

How to meet government security & privacy compliances with digital customer service. A similar picture appeared in Canada and the UK with country’s government agencies scoring a respective 5 and 4.8 Acquia, Transforming the UK Citizen Experience . . – Chapter 4.2: How to offer 24/7 support. – Chapter 4.3:

Government 80

Government Best practices Customer Service Chatbots 80

SmartKarrot

MAY 30, 2023

Role: Customer Success Executive Location: London, England, United Kingdom (On-site) Organization: Space32 As a Customer Success Executive, you’ll be a crucial member of our commercial team, whose primary goals are to qualify leads and convert inquiries from businesses searching for full- or part-time office space.

B2B 19

B2B SaaS Accountability Sales 19

Callminer

AUGUST 1, 2017

Meet Our Panel of Contact Center Experts: . Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Tyler Riddell. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Eckoh

JUNE 10, 2019

New EU regulations affecting electronic payments are about to impact UK consumers. Just when you thought GDPR was nicely bedded down, along comes another mammoth compliance regulation. As these regulations have been adopted by the UK already, it's not anticipated that Brexit will prevent their full implementation.

Interactive Voice Response 40

Interactive Voice Response Banking Accountability Contact Center 40

Natalie Petouhof

MARCH 11, 2016

As part of its extended cloud services program, which includes cloud advisory, migration and managed business services, ‘ Capgemini Cloud Choice with Amazon Web Services ’ will see Capgemini further invest in its dedicated migration factory, leverage AWS technology and develop sector-specific IP solutions hosted on AWS. How Big is the Team?

Enterprise 40

Enterprise Analytics CRM Consulting 40

CSM Magazine

FEBRUARY 7, 2024

Operating across the UK with 5 service delivery teams, JBC provides emergency call out services 24/7, 365 days a year, all within a 4-hour response time. With more extensive reporting needs, often relating to health and safety procedures and compliance, JBC service delivery coordinators were facing processing bottlenecks.

Engineering 52

Engineering Finance CRM Enterprise 52