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How to Train and Support Remote Customer Service Employees

Myra Golden Media

When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future. I’m concerned about training my agents and supporting them. I’m a contact center supervisor who trains, yet I don’t have a training background.

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Improve Your Contact Center Through Agent Training and Development

Call Center Weekly

How then does a well trained contact center impact customer experience? Higher First Contact Resolution When your staff is well trained, they can provide resolution (when possible) on the first interaction. With the right training, they can easily apply the best method of communication to those customers.

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Proper Contact Center Training Benefits Employee Experience

The Northridge Group

One of the best places to start developing this culture is by implementing the proper onboarding and ongoing training. The Need for Better Training and Enhanced Experiences In 2021, overall contact center attrition reached 42% , and organizations with more than 5,000 associates had as much as 50% attrition.

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Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy

ShepHyken

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. Customers service training ideas for better brand advocacy.

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Call Center Training Best Practices

Callminer

Like in any professional field, training provides a neutral environment where staff can learn and practice their skills. Over the years, call centers have seen the development of numerous industry-specific training tools and coaching practices. Below are some of the benefits of deploying effective training methods for your company.

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Maintaining morale in your contact center

Tethr

Does your contact center need a morale boost? Improve employee morale and reduce call center stress using these strategies. A leadership team that thinks they’re above everyone else is a morale murderer. The post Maintaining morale in your contact center appeared first on Tethr. Be a team player.

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Seven Ways to Show Your Employees Some Love on Valentine’s Day

ShepHyken

Take the team to lunch – An hour away from the office to enjoy a meal with your team can build better relationships and morale. The cost of employee turnover goes beyond hiring and training. Get more information on The Customer Focus ™ customer service training programs. The few I’ve mentioned are easy and fun to do.

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