ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

CSM Magazine

JANUARY 29, 2024

Choosing the right wholesale commerce solution for your distribution business isn’t a task to take lightly. It’s an essential tool that could either streamline your operations or create endless headaches. Understanding your business needs and scalability is crucial when choosing a wholesale commerce solution.

Customer Support 52

Customer Support APIs Analytics CRM 52

OctopusTech

DECEMBER 23, 2022

Ok, now that you have decided that your website needs improvements, but that can be done properly when you hire an SEO company and take their help to grow your business. But you must be stuck here on one question i.e. how to find a good SEO consultant? How to hire an SEO company? Saves your time and money.

Engineering 118

Engineering Analytics Sales Consulting 118

Playvox

APRIL 11, 2023

When employees feel connected to their jobs and have meaningful goals, agent performance increases. And happy agents tend to deliver experiences that delight your customers. They’re also 84% more likely to be looking for a new job — a big hit to your agent retention rate.

Employee engagement 63

Employee engagement Contact Center Gamification Coaching 63

Totango

AUGUST 25, 2022

For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. Send email tips on advanced features to customers in the adoption phase.

SaaS 97

SaaS Upselling Metrics Journey mapping 97

CSM Magazine

APRIL 18, 2023

Find New Ways to Nurture your Staff—and the Contact Centre Here are five top tips for getting started: 1. Uncover Opportunities for Quick Wins Many companies are undergoing a significant and often disruptive period of digital transformation that costs time and money – but it’s business as usual.

Coaching 52

Coaching Analytics Contact Center outsourcing 52

Global Response

FEBRUARY 9, 2023

A lot of brands talk about being customer obsessed, but how do you make it more than just lip service? After all, a true customer obsession can be an important strategy to deliver exceptional benefits and competitive advantages for your brand. It’s a strategy where absolutely everything comes back to your customer and their needs.

Customer centricity 62

Customer centricity Feedback Customer retention Customer Experience 62

ChurnZero

DECEMBER 29, 2020

Isolating at home felt like being stuck in your own glass case of emotion. So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020. So, here’s our greatest hits compilation of our top content, milestones, and happenings from 2020. Top 10 Blog Posts from 2020. Some of us sped up.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Playvox

JANUARY 25, 2024

Does your contact center “talk the customer talk” but sometimes gets stuck when it comes to matching up customer expectations with service and support delivery by your agents? This guide will explore the whats, hows, and whys of workforce optimization. If you think about that, you’ll do things differently.”

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. As the awareness of CS’s impact grows, so does its ownership of revenue.

Education 52

Education Upselling Consulting Consulting 52

delighted

AUGUST 26, 2022

Actions can be taken to help keep your talent around for longer. Below, we take a closer look at what employee retention is, why it matters, and 10 strategies for boosting employee retention at your organization. Employee retention is the ability to keep employees at your organization. The good news? What is employee retention?

Surveys 85

Surveys Feedback Benchmark Management 85

CSM Magazine

JANUARY 25, 2022

Build an online store if you want a competitive economic advantage when starting an online business. You will be able to quickly increase your sales and grow your customer database with this business model. Here are some steps to provide excellent customer service : Keep your SSL certificate up to date.

Sales 52

Sales Marketing Feedback Customer Experience 52

Real Blue Sky

APRIL 17, 2023

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” Growing Contact Volumes and Increasingly Complex Interactions One of the biggest challenges is high contact volume.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” Growing Contact Volumes and Increasingly Complex Interactions One of the biggest challenges is high contact volume.

Contact Center 52

Contact Center Metrics Technology Self service 52

Real Blue Sky

APRIL 17, 2023

The contact center is the primary hub of contact between your organization and your customers. Ken Blanchard is credited with reminding us to “Take care of your customers or someone else will.” Growing Contact Volumes and Increasingly Complex Interactions One of the biggest challenges is high contact volume.

Contact Center 52

Contact Center Metrics Technology Self service 52

CSM Magazine

FEBRUARY 5, 2021

Making a new small business venture successful is challenging. The world of small business is packed with competition, and business owners have to work hard to keep their venture on top. And one of the best ways to improve your bottom line is by providing customers with a higher level of service.

Customer Service 52

Customer Service Surveys Sales Personalization 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. ” How will customer success teams evolve and adapt to meet those expectations, and what challenges will they encounter?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

delighted

JUNE 1, 2022

Selling to your existing customers is far easier than acquiring new customers. The general rule of thumb is it costs five times as much to generate a new customer than to sell to your existing customers. Your current customers are also more likely to spend more. Customer value is at the heart of any stable business.

Customer retention 70

Customer retention Metrics Surveys Upselling 70

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. All the time you have spent on developing high-quality content, building authority in your niche, and conquering visibility can give you earnings in return. . You will need to analyze what are the most effective strategies to implement on your blog and make money with them.

Advertising 75

Advertising Sales Marketing Best practices 75

Select VoiceCom Blog

MAY 10, 2023

In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. COVID-19 accelerated the shift of ecommerce businesses in Australia from offline to online sales, with an estimated market value of A$91.5

outsourcing 52

outsourcing Advertising Enterprise Marketing 52

Hodusoft

NOVEMBER 1, 2022

Customer service has become a competitive aspect for all businesses. The organization’s using the Call Center Software to measure how well they handle customer calls and try to improve CX with the first call resolution. FCR allows you to quickly determine how well a caller was assisted and what happened next.

First call resolution 52

First call resolution call center software Call Center Wait times 52

ProProfs Blog

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If that’s the kind of result you’re likely to get, then adding a well-designed customer loyalty program to your business would be an important asset. Loyalty programs work because they are like a shortcut to customer retention which is a game changer for many businesses.

Gamification 144

Gamification Customer retention Metrics Sales 144

ChurnZero

FEBRUARY 9, 2021

. As we think ahead to how we want 2021 to go, you might be thinking about professional goals and ways to grow your skills over the next year. One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

JustCall

DECEMBER 1, 2022

The leaders need to re-evaluate how to foster a positive experience and build a productive team. The leaders need to re-evaluate how to foster a positive experience and build a productive team. So how do you encourage remote call center agents? Home-based call centers can provide numerous benefits to your business.

Call Center 52

Call Center Management Agent burnout Scripts 52

JustCall

MARCH 9, 2023

In this blog, we will understand the benefits of using sales gamification the right way, the top-3 sales gamification software to consider, as well as some interesting sales gamification examples. You can also use these gamification tools to boost the productivity of your trainees during or after their agent onboarding process.

Gamification 52

Gamification Sales Morale CRM 52

CSM Magazine

DECEMBER 19, 2022

The goal is to give a boost to development, to increase customer loyalty. To do this, the loyalty of visitors must be increased. To do this, the loyalty of visitors must be increased. The management of Jackpot City online casino does everything possible to increase the customer base. How to Maintain a Customer Base.

Construction 52

Construction Marketing Analytics Call Center 52

Virtual Live Labs

SEPTEMBER 30, 2020

The business world was turned upside down as thousands of companies were suddenly forced to send their employees home to work virtually. The current business climate continues to change. Reengineering leadership skills for the new work-at-home contact center environment. But for employees, everything felt different.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

Virtual Live Labs

SEPTEMBER 30, 2020

The business world was turned upside down as thousands of companies were suddenly forced to send their employees home to work virtually. The current business climate continues to change. Reengineering leadership skills for the new work-at-home contact center environment. But for employees, everything felt different.

Coaching 130

Coaching Contact Center Employee engagement Accountability 130

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Emceed by CSA’s Executive Director, Mikael Blaisdell , this year’s event focused on The Profitability Blueprint. . While Customer Success has become directly involved in corporate profitability, discussions surrounding this have traditionally been lacking.

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Fonolo

AUGUST 22, 2019

Those that win on this front are retaining customers and growing revenue. For example, in 2018, British Gas announced the loss of 340,000 customers and a 20% drop in profits. Here are the four key performance indicators (KPIs) your call center must be tracking. What metrics should you measure, though? Response Time.

Metrics 87

Metrics Contact Center Self service Call Center 87

REVE Chat Blog

FEBRUARY 26, 2020

Imagine there are few businesses that grow over time, while others have huge swings and eventually descend. The polarity lies in how they focus on building customer relationships to the next scale. You need to invest your time to build and nurture them over a period. Increase Customer Lifetime Value (CLV).

CRM 104

CRM Feedback Personalization Education 104

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Meet Our Panel of Call Center Managers & Business Leaders: Adeel Shabir. Read on to learn about effective leadership activities you can use in your organization.

Call Center 182

Call Center Management Scripts Coaching 182

Lumoa

SEPTEMBER 8, 2021

To keep pace and make sure your products deliver value, you need to be continually listening for customer input. Sharpening your customer experience skills will help you stay ahead of your competitors. Help your organization amaze and delight your customers by strengthening these skills.

Customer Experience 83

Customer Experience Management Surveys Feedback 83

aircall

OCTOBER 6, 2021

As a business owner, you need to create an environment where there is meaning behind the tasks your employees do. Well, engaged employees are more likely to perform consistently well, advocate for your business, and help their colleagues do better. Why is this important? Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Perhaps that’s the reason why we recorded an over 15% increase in our readership in 2020.

Customer centricity 71

Customer centricity Journey mapping Marketing Personalization 71

CSM Magazine

MARCH 8, 2021

One of the ways on how you can introduce your products and services to people is through advertising. Advertising your brand is a marketing strategy that helps business owners to showcase their best deals and offers to their target market. Loyalty coupons are both beneficial to the sellers and buyers.

Advertising 52

Advertising B2B Sales Marketing 52

CSM Magazine

JANUARY 19, 2023

Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation. Moreover, when you add new channels, make sure they are fully integrated with the rest of the systems in your contact centre.

Coaching 52

Coaching Chatbots Analytics Customer centricity 52