Hodusoft

DECEMBER 13, 2023

The innovation of a hosted telephony system marked a huge breakthrough in the telecom sector and soon the public switched telephone network ( PSTN ) made way for the hosted IP PBX system (or cloud-based Internet Protocol Private Branch Exchange system). Cost-Effective Cloud-based PBX is highly cost-effective. Read on to know more.

CRM 64

CRM Best practices Technology Management 64

Eptica

SEPTEMBER 7, 2021

Date: Monday, September 6, 2021 Author: Pauline Ashenden - Demand Generation Manager Moving to the cloud – 5 tips for a winning strategy. Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud.

Best practices 106

Best practices Technology Management Customer Service 106

CSM Magazine

DECEMBER 12, 2023

Sabio Group, the global digital experience transformation services specialist, has successfully migrated more than 4,600 contact centre agents across four entities for a major utilities company in France – two months ahead of schedule. As well as over 4,600 agents, the migration covered the handling of 150 million annual voice minutes.

Abandon rate 52

Abandon rate Interactive Voice Response APIs Self service 52

Spearline

JANUARY 11, 2022

In April 2019, we wrote that cloud telephony services market revenue was set to reach US$ 42 Billion by 2026. In fact, recent figures from a Research and Markets report reveal that the global telecom cloud market size is expected to grow to a staggering US$ 52.3 Telecom cloud technology facilitates an enhanced customer experience.

Banking 98

Banking outsourcing Healthcare Marketing 98

ConvergeOne

JANUARY 18, 2022

While many organizations have begun their cloud journeys, most are nowhere near complete. No matter where you happen to be in your cloud journey, it is important that you set priorities and identify optimal outcomes before advancing any further. You should also weigh the financial aspects of cloud adoption. Access it now.

Technology 140

Technology Management 140

ConvergeOne

JULY 28, 2022

Rinchem is a chemical management solutions provider with plans to grow by 14-19 sites over the next few years. With ConvergeOne’s guidance, Rinchem has taken a methodical approach to cloud migration that has allowed it to get to the next generation of technology while having business continuity in place at all times.

Technology 78

Technology Management 78

Eptica

MAY 12, 2022

Date: Thursday, May 12, 2022 Author: Pauline Ashenden - Demand Generation Manager 7 steps to a successful contact centre cloud migration. Author: Pauline Ashenden - Demand Generation Manager The pandemic and the shift to home working have accelerated the trend of contact centres moving to cloud based solutions.

Cloud contact 71

Cloud contact Best practices Self service Management 71

CSM Magazine

JANUARY 17, 2024

The Influence of Hyperscalers Will Persist Hyperscale cloud providers will continue to be a significant force in the contact centre industry, particularly in the realm of data. Currently, only 25% of the market has made the transition to the cloud, primarily consisting of organisations with less sophisticated requirements.

Cloud contact 52

Cloud contact Analytics Chatbots Contact Center 52

Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. Furthermore, Gartner has stated that CCaaS solutions will function similarly to on-premise contact centers, with a few notable differences.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

Platform28

FEBRUARY 15, 2017

Systems Evaluation – Now that initiatives have been prioritized, two questions have to be answered: Can we meet these goals with our current systems solution? It is important however, not to compromise too much without a thorough evaluation of solutions that are available. If not, what do we need and when do we need it?

Contact Center 40

Contact Center Technology Marketing Customer Experience 40

Talkdesk

OCTOBER 5, 2020

The answer is moving to the cloud. Cost and performance of IT operations, is one of the top reasons organizations are migrating to the cloud, according to a report by Deloitte. Gartner also places cost optimization as the top factor for businesses to migrate their operations to the cloud. million to $8.19

Analytics 119

Analytics Contact Center Call Center Customer Experience 119

ConvergeOne

MAY 31, 2022

Cloud is a big part of First Premier Bank's future plans. Traditionally, the bank’s infrastructure has been on-premises, but it has started migrating to cloud infrastructure wherever possible. Reimagine Value in Your Cloud Journey. Our strategy is hybrid.

Banking 95

Banking Technology 95

ConvergeOne

AUGUST 3, 2021

Allscripts decided to take the opportunity to simplify contact center operations and move to the cloud—a move that was in line with its general commitment to cloud migration. Allscripts selected Genesys PureCloud as its solution and ConvergeOne as its solution provider. Challenges. Read the case study.

Healthcare 97

Healthcare contact center solutions Contact Center Enterprise 97

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Cloud contact 52

Cloud contact Contact Center contact center solutions Quality management 52

CSM Magazine

DECEMBER 8, 2022

Cloud subscription service model, Ascend, helps organizations scale CX-cloud solutions and achieve operational efficiency. Ascend eliminates traditional barriers associated with CCaaS cloud implementations such as cost and time through a fully managed subscription service. About Waterfield Tech.

industry standards 52

industry standards Contact Center Consulting Consulting 52

AWS Machine Learning

OCTOBER 26, 2023

Intuitivo, a pioneer in retail innovation, is revolutionizing shopping with its cloud-based AI and machine learning (AI/ML) transactional processing system. Our solution outpaces traditional vending machines and alternatives, offering an economical edge with its ten times cheaper cost, easy setup, and maintenance-free operation.

APIs 98

APIs Technology Banking Customer centricity 98

CSM Magazine

MAY 17, 2021

The global pandemic has accelerated digital transformation and ushered in a Cloud-Smart Era. Tom Goodmanson, CEO at Calabrio, reveals recent research results and shares ideas on how to harness the next level of strategic potential for new and existing cloud-based contact centres. . Seeing is believing.

Analytics 96

Analytics Employee engagement Surveys SaaS 96

Connect

OCTOBER 23, 2023

The cloud foundation. A significant factor driving the shift to a future-ready contact centre is the phasing out of on-premise legacy solutions. This diversity in options prompted the shift from voice-first to omnichannel engagement capabilities, which proved cumbersome and costly with siloed on-premise solutions.

Average Handle Time 72

Average Handle Time CRM Virtual Agent Metrics 72

Spearline

NOVEMBER 25, 2020

Contact centers continue to embrace cloud services and break free of their legacy on-prem infrastructures. Cloud migrations are on the agenda. The energy around cloud migration continues to accelerate as businesses find the benefits of functionality without infrastructure-related costs. Why move to the cloud?

Cloud contact 98

Cloud contact Contact Center Call flow Benchmark 98

CSM Magazine

JULY 13, 2023

“The digital transformation of our business – initially through the migration to Genesys Cloud – provides us with lots of potential for growth and will strengthen our abilities to provide our customers with the best possible experiences when interacting with Aramisauto.”

Chatbots 52

Chatbots Service level Technology Customer Experience 52

Upstream Works

MAY 18, 2021

Cloud-based platforms are becoming more prevalent in contact centers. Decisions around cloud will be technology-driven, and IT will need to consider the implications for both contact center operations and the broader organization. Learn more about Upstream Works omnichannel cloud contact center solutions here.

Cloud contact 78

Cloud contact Contact Center contact center solutions Chatbots 78

MiaRec

MARCH 23, 2023

As our contact center customers migrate to Cloud, many of them have asked for our opinions on which CCaaS solution they should adopt.

Contact Center 68

Contact Center Marketing 68

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. That’s why contemporary businesses must be proactive in exploring strategies and solutions to optimize their communication expenditures.

voip 105

voip Real estate Abandon rate Analytics 105

ConvergeOne

MARCH 3, 2022

Watch the video to see how ConvergeOne helped Salelytics rapidly launch new solutions and capitalize on its growth. In the middle of the migration to C1CX, the pandemic hit. Build a Custom Cloud Solution. Use our quick diagnostic to discover your path to the cloud.

Cloud contact 85

Cloud contact Contact Center Multichannel Sales 85

Monet Software

MARCH 26, 2020

So you’re thinking of moving to the cloud for your customer engagement solutions. According to Digital Journal, over 90% of all enterprises project to use cloud platforms to innovate and improve agility by 2021. If you’re ready to begin innovation in the cloud, what should you consider first?

Coaching 71

Coaching outsourcing Strategic Value Enterprise 71

ConvergeOne

MAY 10, 2022

is a chemical management solutions provider with proven expertise in creating and managing safe and efficient supply chains for high purity, pre-packaged chemicals and gases. Following a critical event, Urias felt it was time to implement a disaster recovery solution that leveraged the cloud. Rinchem Company, Inc.

Management 92

Management 92

ConvergeOne

JUNE 8, 2021

The AWS Well-Architected Framework is used by Cloud Architects to plan, migrate, transform, and operate their workloads on AWS. Migrating your applications and servers from Data Centers into the AWS Cloud requires a specific approach and is different for all clients. Modernization is the key factor in this pillar.

Accountability 77

Accountability Management Technology 77

AWS Machine Learning

JANUARY 22, 2024

Others have built custom solutions, but these can be costly and difficult to scale, and take significant time to implement. In this post, we walk you through a step-by-step implementation guide to build a vaccination status verification solution using Amazon Textract Queries. Test the solution Now it’s time to test the solution.

Finance 97

Finance Enterprise APIs Healthcare 97

CSM Magazine

APRIL 25, 2023

Journeycall, a leading provider of multi-channel contact centre services to public and private sectors, has selected Sabio to support its contact centre migration to Genesys Cloud CX. “We’re looking forward to working with Journeycall to deliver a world-class contact centre solution that delivers value to their business.”

Consulting 52

Consulting Consulting Technology Customer Experience 52

AWS Machine Learning

DECEMBER 19, 2023

This post was written in collaboration with Ankur Goyal and Karthikeyan Chokappa from PwC Australia’s Cloud & Digital business. Overall, ML use cases require a readily available integrated solution to industrialize and streamline the process that takes an ML model from development to production deployment at scale using MLOps.

Analytics 102

Analytics Engineering Government Best practices 102

NobelBiz

FEBRUARY 22, 2023

Call Centers must then choose between PBX and cloud telephony implementation. A cloud telephony or a locally installed PBX? In this article, we discuss the topic of cloud telephony vs. PBX as well as the right telco solution for your call center. What is cloud telephony? What exactly is a call center PBX?

Call Center 52

Call Center voip Contact Center Enterprise 52

Noble Systems

APRIL 8, 2020

For years, analyst firm Frost & Sullivan defined the cloud or hosted contact center as a “network-based service in which a service provider owns and operates a contact center technology platform” ( The Hosted Model: Why It’s Revolutionizing the Contact Center Industry ). What is CCaaS?

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

SharpenCX

OCTOBER 4, 2022

Enterprises in the airline, healthcare, and banking industries have all benefited from using Avaya’s solutions. The premise-based solution has been in the telecommunications business for a long time, but limits customers with a lack of native-built features, cloud strategy, and simple pricing structure. The solution?

Telecommunications 67

Telecommunications Airlines Enterprise Contact Center 67

JustCall

MARCH 10, 2023

Unified Communications as a Service (UCaaS) offers cloud-based collaboration anywhere, anytime, that can transform your business in a big way. But knowing the right time to break up with your legacy phone system and migrate to UCaaS can be quite challenging. Consider Mobility UCaaS solutions work wonders in terms of employee mobility.

Management 40

Management Technology 40

Call Design

MAY 31, 2022

Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions.

Management 78

Management Finance Enterprise outsourcing 78

JustCall

JUNE 29, 2022

Cloud-based virtual phone system. A cloud-based PBX phone system has all the same features as an on-site model, but it runs from a remote location instead of being installed at your business site. And while they aren’t completely dead yet, big companies are fast migrating to lightweight and less-expensive alternatives.

voip 52

voip Education Sales Technical Support 52

ConvergeOne

AUGUST 17, 2021

This is due in most part to the consumption models of cloud, SaaS, and hybrid offers that are now available. Modernization breaks away from the “like-for-like” migration path. It is sometimes very difficult for a company to migrate to the cloud in a true “like-for-like” fashion. What does this mean? New Features.

Finance 105

Finance SaaS Contact Center Technology 105