THE KNOWLEDGE (R)EVOLUTION: IS YOUR CONTACT CENTER BURNING LABOR DOLLARS?
CCNG
FEBRUARY 14, 2024
This knowledge can be in a SharePoint site or in a software solution with a depository of articles and a search bar for the agents to put in keywords. Some new agents quit in training, while nesting, or within 90 days of getting on the operations floor—all of which increased the pressure on the labor dollars in my budget.
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