AWS Machine Learning

MARCH 13, 2024

With an increase in use cases and datasets using bucket policy statements, managing cross-account access per application is too complex and long for a bucket policy to accommodate. Amazon S3 Access Points simplify managing and securing data access at scale for applications using shared datasets on Amazon S3.

Accountability 91

Accountability Engineering Enterprise Big data 91

AWS Machine Learning

OCTOBER 30, 2023

In this post, we demonstrate how to set up private access on your AWS account to access Amazon Bedrock APIs over VPC endpoints powered by PrivateLink to help you build generative AI applications securely with your own data. A security group acts as a virtual firewall for your instance to control inbound and outbound traffic.

APIs 127

APIs Big data Accountability Enterprise 127

CMS

SEPTEMBER 21, 2015

Most small businesses disregard security as a critical IT factor until they get hacked or have a major security breach. It’s understandable — security is expensive and SMBs don’t have the unlimited budgets of larger corporations. Old firmware is sometimes a security risk. Add a BYOD Policy.

Wireless 40

Wireless Accountability Education Best practices 40

BlueOcean

APRIL 24, 2024

Here are just a few questions to get started. Does your organization have formal environmental policies and practices? Depending on the size of the outsourcers involved in your RFP bid, you may find varying levels of formality in their policies and practices. This is especially true for smaller, privately-owned companies.

Contact Center 71

Contact Center outsourcing Government Customer Care 71

CCNG

APRIL 3, 2024

When the inevitable occurs — restructurings, job losses, and policy changes that undermine workers — the gap between words and actions becomes a chasm. "We Rather than insist "your jobs are secure" when uncertainties loom, address them head-on: "We're facing challenges that may require restructuring.

Metrics 195

Metrics Accountability Employee engagement Contact Center 195

Cisco - Contact Center

AUGUST 4, 2023

Statement by Eric Wenger , Senior Director, Technology Policy, Government Affairs: CISA’s new Cybersecurity Strategic Plan lays out a clear vision for how the federal government can better secure and d… Read more on Cisco Blogs

Government 89

Government Technology 89

24-7 InTouch

SEPTEMBER 27, 2023

Here we explore the importance of transparency and well-defined trust and safety policies in building consumer trust. When customers have a clear understanding of your brand’s policies, practices, and values, they feel more confident in their decision to engage with you.

industry standards 59

industry standards Accountability Education Best practices 59

Outsource Consultants

APRIL 15, 2024

Political campaigns are a whirlwind of activity, and with this year’s election approaching, securing the right call center partner is crucial. Time is of the Essence The window for securing a qualified political call center can be tight. Don’t wait until the last minute! Ready…Set…Go!

Call Center 67

Call Center Telemarketing Self service Surveys 67

CCNG

AUGUST 23, 2023

This assists in identifying training needs, adherence to scripts, and compliance with company policies, ultimately leading to consistent service quality. Data Security and Privacy: While data analytics offer remarkable benefits, safeguarding customer information is paramount. Considerations When Implementing Data Analytics: 1.

Contact Center 195

Contact Center Analytics CCNG Average Handle Time 195

AWS Machine Learning

MARCH 12, 2024

Leidos is a Fortune 500 science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. No interactive access – Enclaves provide only secure local socket connectivity with their parent instance.

Chatbots 92

Chatbots Healthcare Accountability Engineering 92

Beyond Philosophy

NOVEMBER 30, 2023

This situation can lead to policies and procedures that conflict between the groups. You can have a strict policy that protects the company or a generous policy that favors the employee. If you leave it up to Legal, they will likely have a strict policy.

Finance 195

Finance Customer centricity Accountability Technical Support 195

Beyond Philosophy

MAY 7, 2020

Even the TSA (Transportation Security Administration) gets this idea of segmenting based on skills and experience. There are different lines at airport security; one line is for experienced travelers, and the rest are for everyone else. Employ policies that help customers to feel ownership of your service.

Customer centricity 436

Customer centricity Technical Support Consulting Consulting 436

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We first delve into the vulnerabilities, threats, and risks that arise from the implementation, deployment, and use of LLM solutions, and provide guidance on how to start innovating with security in mind.

Best practices 125

Best practices Government Engineering Accountability 125

ShepHyken

DECEMBER 14, 2018

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. CX teams that are lax with data security put their organization’s reputation on the line, as well as the trust of their customers. Proactive cyber security.

Customer Experience 256

Customer Experience Government Coaching Customer retention 256

Cisco - Contact Center

NOVEMBER 9, 2023

Zero Trust Network Access (ZTNA) is a secure remote access service that verifies remote users and grants access only to specific resources at specific times based on identity and context policies.… Read more on Cisco Blogs

87

87

CSM Magazine

JANUARY 8, 2024

It is vital for players to ensure their online gambling experience is not just enjoyable but also secure. Therefore, being aware of these risks is the first step in ensuring a secure online gambling experience. Secure Transactions When it comes to handling transactions, secure and trusted payment methods are key.

Entertainment 52

Entertainment Banking Customer Support Personalization 52

Interactions

NOVEMBER 8, 2022

It confronts data security risks in WFA contact-center ecosystems like nothing else. Contact-center agents have access to a wealth of private information such as names, phone numbers, social security numbers, credit card payments, and personal health information. Can you afford that? But here are 4 other reasons: .

Contact Center 116

Contact Center Analytics Engineering Personalization 116

AWS Machine Learning

APRIL 22, 2024

To configure LDAPS in HyperPod cluster instances, the lifecycle script installs and configures System Security Services Daemon (SSSD) —an open source client software for LDAP/LDAPS. Create a VPC, subnets, and a security group Follow the instructions in the Own Account section of the HyperPod workshop.

Scripts 77

Scripts Engineering Management Benchmark 77

Interactions

MARCH 27, 2023

While agents must accept PCI telephone payments securely, remote work environments can be challenging to safeguard. Establish Clear Policies and Procedures Remote work agents need to understand the importance of PCI compliance and their role in maintaining it. Don’t leave your contact center’s compliance to chance.

Contact Center 62

Contact Center Personalization 62

Fonolo

OCTOBER 20, 2022

The great migration of contact centers transitioning from on-site to hybrid work environments isn’t slowing down–and an air-tight call center security strategy has never mattered more. Keeping your company’s data secure is essential, but it can seem like an overwhelming task. Why a Data Security Strategy is Essential.

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

Global Response

OCTOBER 17, 2023

As a result, many companies are moving their outsourcing operations to onshore models in hopes of increasing call center security and providing additional protection for sensitive data. But onshore call centers aren’t always inherently more secure than offshore models. However, is this really the best solution?

Call Center 62

Call Center outsourcing Technology Finance 62

Momentum Telecom

MARCH 6, 2024

Traditional WANs simply weren’t designed to handle the traffic patterns, security requirements, and performance demands of modern cloud-based applications. This enables an SD-WAN controller to dynamically manage network traffic based on policies and priorities. How Does SD-WAN Work?

SaaS 52

SaaS Management Technology Marketing 52

Cisco - Contact Center

FEBRUARY 1, 2024

Recently, the FBI updated their CJIS (Criminal Justice Information Security) policy to require MFA for accessing any application housing CJIS data. Thankfully, we have a former FBI analyst on the… Read more on Cisco Blogs

52

52

AWS Machine Learning

APRIL 3, 2024

Before you create the new vector search collection and index, you must first create three associated OpenSearch Service policies: the encryption security policy, network security policy, and data access policy. Next, you create and set up an Amazon OpenSearch Serverless vector store (collection and index).

Engineering 103

Engineering Accountability Education Metrics 103

MiaRec

JANUARY 19, 2023

To comply with regulatory compliance, such as GDPR or PCI-DSS , and data security policies, contact centers use r edaction to remove sensitive content from the transcripts and audio recordings.

Contact Center 88

Contact Center Accountability Personalization Analytics 88

CSM Magazine

MARCH 21, 2024

The Hidden Risks Although advertisers blockers filter material on websites, this feature may unintentionally result in security flaws. They might block scripts essential for security features, inadvertently exposing users to vulnerabilities. In addition, they can interfere with the normal functioning of websites.

Advertising 52

Advertising Scripts Education Personalization 52

Momentum Telecom

JUNE 14, 2023

As cloud adoption grows, so does the need for secure networking solutions. SD-WAN simplifies networking and improves connectivity, but it also brings unique security challenges. In this blog, we’ll explore the importance of security and best practices to protect your SD-WAN network. What Are the Benefits of Using SD-WAN?

Transportation 52

Transportation Best practices Analytics Management 52

AWS Machine Learning

NOVEMBER 22, 2023

By using the Framework, you will learn current operational and architectural recommendations for designing and operating reliable, secure, efficient, cost-effective, and sustainable workloads in AWS. This post focuses on the Security pillar of the IDP solution.

APIs 84

APIs Accountability Enterprise Transportation 84

SharpenCX

OCTOBER 13, 2021

How do you maintain the same level of data security and keep your customers and employees well supported virtually? It’s vital that your cloud technology is secure. Be proactive about cybersecurity and use the following suggestions to get your team started with a more secure cloud technology solution. McKinsey & Co.

Contact Center 128

Contact Center Technology Coaching Analytics 128

Cisco - Contact Center

NOVEMBER 29, 2023

Zero Trust Network Access (ZTNA) is a secure remote access service. It verifies remote users and grants them access to the right resources at the right times based on identity and context policies.… Read more on Cisco Blogs

52

52

Talkdesk

SEPTEMBER 1, 2020

Are they aware of any new policies and procedures that might affect daily operations? One of the questions on everyone’s mind is information security. Here are a few recommendations to strengthen your cybersecurity policy in a remote-work scenario. Do they have everything they need to succeed in their job?

Best practices 125

Best practices 125

AWS Machine Learning

OCTOBER 26, 2023

Drupal has a great feature set, like straightforward content authoring, reliable performance, and security. One of the key requirements for many customers using Drupal is the ability to easily and securely find accurate information across all the documents in the data source. Many organizations use Drupal to store their content.

APIs 99

APIs Accountability Engineering Enterprise 99

24-7 InTouch

JANUARY 31, 2024

In order for online gaming brands to grow, maintaining a secure and compliant environment for both gamers and gaming brands should be top of mind. By leveraging advanced encryption techniques and regularly updating security protocols, they can instill a sense of trust and reliability within the gaming community.

Entertainment 52

Entertainment Government 52

AWS Machine Learning

NOVEMBER 9, 2023

Building out a machine learning operations (MLOps) platform in the rapidly evolving landscape of artificial intelligence (AI) and machine learning (ML) for organizations is essential for seamlessly bridging the gap between data science experimentation and deployment while meeting the requirements around model performance, security, and compliance.

Scripts 102

Scripts Accountability Engineering Best practices 102

Ann Michaels and Associates

NOVEMBER 1, 2023

Auditors, who are typically internal or external, assess a business’s operations, policies, and procedures in a planned and systematic manner. Adherence to company policies: Check if employees are following established company guidelines and procedures. This process is usually known to the employees being audited.

Analytics 52

Analytics Sales Customer Experience Customer Service 52

AWS Machine Learning

JUNE 30, 2022

When the token is valid, Amazon Cognito returns an access grant policy with studio user profile id to API Gateway. The function’s AWS Identity and Access Management (IAM) policy makes sure that the presigned URL creation and access are performed via VPC endpoints. Pre-Signed URL Lambda Auth Policy. Deploy the solution.

APIs 82

APIs Enterprise Big data Accountability 82

ConvergeOne

MARCH 1, 2022

Many insurers are now requiring organizations to prove the strength of their network security before providing a quote. Our advice is to do your own full assessment before shopping for insurance — take stock of your security practices and where you stand.”.

Education 94

Education Technology Marketing Management 94