ChurnZero

JANUARY 20, 2021

Customer Success teams need to understand who their most successful customers are, not only to allocate their efforts most appropriately, but also so they can support marketing and sales departments in developing more successful strategies based on best fit leads. This is called upselling.

SaaS 98

SaaS Upselling B2B Metrics 98

Global Response

JULY 10, 2023

Again, the focus on customer service and call centers in the Philippines create a strong cultural emphasis on high-quality education and training, resulting in better quality compared to other offshoring destinations. Train and staff your call center. Exceptional Customer Service Skills. Cultural Compatibility with Western Countries.

Call Center 62

Call Center outsourcing Technical Support Education 62

ProProfs Blog

DECEMBER 16, 2020

But when it comes to the holiday season, live chat turns out to be a lucrative option even for sales team as it helps them to: Capture market qualified leads in real-time. Initiate a chat that helps sales and support teams understand customer intent better. Close a sale while having a conversation with the customer.

Management 147

Management Chatbots Sales Upselling 147

JustCall

APRIL 4, 2023

Resolving customer issues : They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions. The takeaway: Inbound call center agents play a critical role in ensuring that customers receive exceptional service and support.

Call Center 52

Call Center call center software Upselling Scripts 52

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

The New SaaS Sales Environment during COVID-19. The decline in new logo sales and the increase in churn has led companies to invest more in protecting their revenue base. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 The Shift to Remote Work.

SaaS 71

SaaS Upselling Accountability Sales 71

Amity

SEPTEMBER 5, 2018

If you are experiencing a high percentage falling into the category of Training or How To questions, maybe you need to consider escalating these calls into your Customer Success team. Let your Technical Support Specialists handle actual technical issues.

Technical Support 80

Technical Support Upselling Accountability SaaS 80

Quality Contact Solutions

JUNE 12, 2020

The level of complexity, amount of training, and overall talent of agents required for a particular campaign can affect pricing. Cross-training call center agents to work on behalf of multiple programs help keep agent utilization high and keep costs reasonable for clients that use third party outsourced call center companies.

outsourcing 89

outsourcing Call Center Telemarketing Inbound sales 89

Global Response

MAY 22, 2023

Typically, these call centers focus on one of the following areas: customer service or support help desk services technical support order taking Inbound call centers vary in cost depending on the services needed and the location of the call center—for example, nearshoring is an affordable alternative compared to domestic call centers.

Call Center 62

Call Center outsourcing Benchmark Metrics 62

ProProfs Blog

SEPTEMBER 28, 2018

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Increased Sales: Chat not only keeps consumers from abandoning online shopping carts and order forms, but it can also be an upselling and cross-selling tool. Definitely not. Tweet this.

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

Call Experts

MAY 20, 2022

The opportunity cost of a missed lead can be a significant factor in your sales process. Agents can also capture payment information, process orders, and cross-selling and upselling. They can also provide technical support to companies and organizations. Opportunity Cost of an After Hours Missed Lead.

Contact Center 98

Contact Center Answering services Call Center outsourcing 98

Amity

JULY 25, 2016

If you are experiencing a high percentage falling into the category of Training or How To questions, maybe you need to consider escalating these calls into your Customer Success team. Let your Technical Support Specialists handle actual technical issues.

Technical Support 59

Technical Support Upselling Accountability SaaS 59

SmartKarrot

JUNE 1, 2023

Role: Customer Success Manager Location: Austin, TX, United States (Remote) Organization: Sensi.AI As a Customer Success Manager, you’ll include system install and training. To find value-added solutions and upsell chances, define the goals, problems, and needs of the customers.

Technical Support 19

Technical Support Upselling Feedback Sales 19

ClientSuccess

OCTOBER 2, 2019

These individuals have long been specialists outside of new business sales teams. An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. AMs rely on the bottom line revenue generation from customer renewals, cross-sells, and upsells.

Accountability 47

Accountability Management Upselling SaaS 47

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Run training sessions with partners about new products and opportunities.

Technical Support 19

Technical Support Customer advocacy Engineering Upselling 19

Outsource Consultants

APRIL 29, 2019

Colombia’s workers are highly-trained call center professionals that drive high productivity and overall customer satisfaction. Technical support. Omnichannel – chat and email support. Sales with upselling. Technical helpdesk. proximity, English proficiency and local time zones. Conclusion.

outsourcing 59

outsourcing Business Process Outsourcing Transportation Call Center 59

OctopusTech

SEPTEMBER 9, 2023

It helps them to focus on sales, marketing, product and service development, and other business operations. Instead of managing call center functions, companies can focus on marketing, sales, product development, and future planning which are critical for the growth and to survive in the competition.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Nicereply

NOVEMBER 13, 2023

Good customer service can generate positive word-of-mouth and repeat business, while bad customer service can result in lost sales. Happy customers are more likely to return and recommend your business to others, leading to increased sales and growth. If you are in a technical support role, then you need deeper product knowledge.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Technical Support 19

Technical Support Engineering Best practices Upselling 19

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). You are looking for additional opportunities to upsell products and services and create a consistent and measurable experience for customers.

Journey mapping 52

Journey mapping Calibration Upselling Technical Support 52

SmartKarrot

SEPTEMBER 19, 2022

Manage a portfolio of accounts with a focus on renewals and upsells conversations. Collaborate with Retention Specialist and Field Sales teams to design success plans with the goal of value delivery/realization. Mentor and train coworkers on technical aspects of the product to build their technical acumen.

Upselling 19

Upselling Technical Support Accountability Coaching 19

SmartKarrot

MAY 27, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise. Support in the creation of materials to enable the sales process.

Technical Support 19

Technical Support Upselling Accountability Engineering 19

Amity

MARCH 3, 2014

Paul Chilensky, Customer Success Industry Executive and former Vice President of Customer Success at OnShift, shares 5 little changes that will make a big difference with any Customer Success team: Support case resolution analysis – Reviewing closed support cases will provide you with valuable insight into your customer’s issues and behavior.

Technical Support 57

Technical Support SaaS Upselling Accountability 57

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. commercial expertise in upselling and/or renewals. Create scalable and effective delivery processes.

Upselling 19

Upselling Technical Support SaaS Consulting 19

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. Do you have cross-sell or upsell opportunities with your product? Consider whether your customer base and business could benefit from a training model.

Education 61

Education Engineering B2C Technical Support 61

NobelBiz

JULY 10, 2023

McKinsey reports that holistically transforming customer service into engagement through re-imagined, AI-led capabilities can improve customer experience, reduce costs, and increase sales, helping businesses maximize value over the customer lifetime. Then, select suitable AI tools and integrate them into existing systems.

Contact Center 40

Contact Center Call Center Interactive Voice Response Chatbots 40

SmartKarrot

JUNE 3, 2021

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Act as the company’s primary post-sales management point for the customer.

Technical Support 10

Technical Support Upselling Engineering Accountability 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Technical Support 10

Technical Support Upselling Consulting Consulting 10

SmartKarrot

FEBRUARY 22, 2021

Drive improvements to workflows and processes to streamline internal communications between the Technical Support and Customer Success and cross-functional teams and meet KPIs to drive an excellent customer experience. Work with the Sales team to expand the revenue in accounts through new module sales and up-sell opportunities.

Upselling 10

Upselling Technical Support APIs Accountability 10

SmartKarrot

NOVEMBER 23, 2020

You will be responsible for driving retention and growth for our most valuable customers, including the delivery of customer retention and upsell/cross-sell identification targets as defined by Customer Experience leadership and collaborating closely with Account Managers to execute on renewals and expansion opportunities.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Partner with the sales team to successfully create handover post-sale.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

SmartKarrot

FEBRUARY 10, 2021

Assist the sales team to prepare proposals including architectures, development estimates, system sizing and technical content. Manage the renewal process and identify upsell and cross-sell opportunities. Be a dedicated point of contact for strategy, product training, and non-technical support questions.

Upselling 10

Upselling Construction Technical Support Consulting 10

SmartKarrot

JANUARY 4, 2021

Streamline the customer onboarding process, making it more predictable for sales, operations, and most importantly, our customers. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Client support and issue resolution.

Technical Support 10

Technical Support Education Accountability Upselling 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Provides feedback for technical selling tactics and strategies for the broader team.

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

FEBRUARY 19, 2021

Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Then calculate the number of actual upsells that have taken place in a specific duration, say a year. Training cost: Identify the cost involved with necessary training your team might be needing.

Upselling 10

Upselling outsourcing Technical Support industry standards 10

OctopusTech

MARCH 11, 2022

The inbound customer support team will operate for a complete 24*7 and 365 days and solve all the queries of customers and offer them a great shopping experience. During technical support, operators examine the issues of customers thoroughly and solve their problems patiently. What do you mean by Outbound Call Center Services?

Call Center 62

Call Center Inbound sales Technical Support Upselling 62