Nicereply

DECEMBER 28, 2021

Looking back, we published podcasts (23 episodes) and blog posts (228 posts) full of tips and tricks to improve your customer experience. So whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast , we are incredibly thankful you joined us on the ride through 2021.

Customer Support 98

Customer Support Benchmark outsourcing Business Process Outsourcing 98

Call Center Weekly

JUNE 29, 2018

After all, where else can you learn sales, customer service, and the ability to suck it up to make a paycheck? Michael Sherlock is a business writer, author, speaker and podcast host. In addition, Michael hosts the Shock Your Potential podcast where she highlights the best in leadership, sales and customer experiences.

Upselling 136

Upselling Sales Call Center Personalization 136

Interaction Metrics

JANUARY 26, 2024

In this episode of the podcast Distribution Talk , Jason Bader has a far-reaching conversation with Martha Brooke. Case Study Explored: Martha and Jason dissect a distribution company that sought to improve its inside sales customer service. Highlights from the Conversation: This interview has been edited for length and clarity.

Call Center 62

Call Center Metrics Coaching Surveys 62

Nicereply

NOVEMBER 19, 2020

You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Google Podcasts. Some leaders see it as a sales function focused on renewals and upsells. And some companies see it as account management, ensuring the customers’ business inquiries post-sale are handled with care.

Upselling 98

Upselling Accountability Sales Management 98

Beyond Philosophy

MAY 28, 2020

We discussed the surprising way that new ideas that seem crazy can do amazing things for your brand in a recent podcast. However, sometimes the organization doesn’t see an increase in sales or whatever metric they are trying to move after they give customers what customers said they wanted.

Metrics 371

Metrics Engineering Consulting Consulting 371

Call Center Weekly

APRIL 6, 2018

In my upcoming book, out this fall (I am still arguing with my editor over the title), I look at sales by what I call the BLEND principle. I need to close 10 new sales! Their thoughts and opinions matter on your way to a sale. I made eye contact… Michael Sherlock is a business writer, author, speaker and podcast host.

Sales 136

Sales Scripts Personalization Customer Experience 136

Russel Lolacher

JANUARY 23, 2022

In episode five of Relationships at Work, I hang out with Vernon Ross , author and found of Enterprise Podcaster, which helps organizations get into the world of podcasting. We discuss how internal podcasts can been interesting tool for employee engagement and supporting workplace culture. Or, listen on: Apple Podcasts.

Employee engagement 98

Employee engagement Surveys Sales Personalization 98

Nicereply

SEPTEMBER 30, 2021

You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Google Podcasts. As a primary post-sale contact for customers, your agents hear the most feedback and can spot trends faster. Because agents hear the feedback first, support can quickly highlight issues as required.

Customer Support 52

Customer Support Feedback Surveys Sales 52

Beyond Philosophy

SEPTEMBER 19, 2019

Joanne Causon, CEO of the Institute of Customer Service , joined me on our podcast about this downward trend in Customer Satisfaction. Furthermore, Causon says that the last area highlights a vital issue about Customer Experience. Today’s business world is increasingly focused on automation and AI. Keep your promises.

Big data 283

Big data Consulting Consulting Customer Experience 283

ChurnZero

JUNE 8, 2021

ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. From Development to Sales, and Marketing to Customer Success, we actively know what all teams are working on, what their goals are, and how we can support each other from our own department.

Management 98

Management Consulting Consulting Sales 98

ShepHyken

FEBRUARY 28, 2022

Likewise, happy salespeople drive 37% more sales — and now we have an array of dedicated Employee Experience tools. Over the last two years, I’ve had the pleasure of interviewing many of the people on the list, so I’ve pulled out some of my favorite highlights from our conversations that look to the future of experience leadership.

Customer Service 173

Customer Service Customer Experience Personalization Sales 173

Tethr

MAY 27, 2021

We’re on podcast #2 , this time discussing one of our favorite topics: Customer effort. Check out the highlights from each episode in the list below: Episode 1: Introduction. Senior leaders in sales and service roles across the nation all wanted to know the answers to the same tough questions: Why are my customers becoming disloyal?

Customer effort 76

Customer effort Customer Care Sales Customer Experience 76

ChurnZero

SEPTEMBER 16, 2022

Find out how Customer Success builds financial fortitude and resilience in the latest Punk CX podcast, featuring ChurnZero CEO You Mon Tsang. Episode highlights. In good times, a lot of investments that a company makes are really focused on new sales. Double down on customer retention during a downturn.

Customer retention 98

Customer retention Customer centricity Metrics Sales 98

NobelBiz

JULY 25, 2023

This podcast episode delves into topics like frontline leadership, innovative coaching techniques, and comprehensive training processes, promising an enlightening and engaging conversation! Watch the entire podcast episode here! Let’s delve into the intricate workings of these components in the context of a call center.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Tethr

MAY 27, 2021

We’re on podcast #2 , this time discussing one of our favorite topics: Customer effort. Check out the highlights from each episode in the list below: Episode 1: Introduction. Senior leaders in sales and service roles across the nation all wanted to know the answers to the same tough questions: Why are my customers becoming disloyal?

Customer effort 62

Customer effort Customer Care Sales Customer Experience 62

Tethr

MAY 27, 2021

We’re on podcast #2 , this time discussing one of our favorite topics: Customer effort. Check out the highlights from each episode in the list below: Episode 1: Introduction. Senior leaders in sales and service roles across the nation all wanted to know the answers to the same tough questions: Why are my customers becoming disloyal?

Customer effort 62

Customer effort Customer Care Sales Customer Experience 62

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets. Join me on the Fast Leader Show Podcast. About Grypp.

Sales 120

Sales Contact Center Customer effort Call Center 120

NobelBiz

OCTOBER 24, 2023

This valuable insight allows them to tailor their marketing, sales, and service strategies to better meet customer demands. It provides a detailed understanding of the customer’s experience at each stage, highlighting their emotions, pain points, and critical interactions that shape their relationship with the brand.

Journey mapping 104

Journey mapping Customer Experience Interactive Voice Response Contact Center 104

Integrity Solutions

MARCH 21, 2022

With the rise of cross-functional buying committees in B2B selling situations, sales and marketing professionals are reevaluating some of their “tried-and-true” methods and shifting away from just individuals to more of an account-based sales approach. One of the hallmarks of account-base sales is hyper-personalization.

Accountability 52

Accountability Sales Customer retention B2B 52

ClientSuccess

NOVEMBER 11, 2021

Through this kind of advocacy work, CSMs can help customers share their stories, thank them for their partnership, and leverage success as a sales tool. Additional topics could include: Upcoming events, webinars, podcasts, and more. In addition to advocacy, another pillar of customer marketing is content. New customer case studies.

Marketing 52

Marketing Best practices Surveys Analytics 52

JustCall

MARCH 8, 2023

Diane Magers Founder and Chief Experience Officer at Experience Catalysts Diane Magers is an accomplished senior executive with over 25 years of experience in customer experience, sales, and marketing. She is the Chief Customer Officer at Gainsight and is responsible for leading the post-sales organization. Follow Diane on LinkedIn 3.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

CrazyCall

APRIL 9, 2019

There are dozens of hundreds of rankings devoted to sales influencers and experts across different industries and the world in general (we’ve also published one ). We’ve decided to remedy the situation and created a list of 18 saleswomen who in our view play an essential role in the world of sales. Tiffani Bova. Tiffani Bova.

Sales 133

Sales Consulting Consulting Coaching 133

ChurnZero

JANUARY 25, 2024

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. The pandemic forced businesses to re-evaluate their priorities, with revenue growth taking center stage and highlighting the critical role CS plays in revenue and profitability.

Education 52

Education Upselling Consulting Consulting 52

ShepHyken

OCTOBER 3, 2022

SME Web) One in three people would prefer to contact customer service via SMS or WhatsApp, new research shows, highlighting the need for businesses to employ a fully omnichannel presence. Forbes) Reputation management has become a crucial element in any business’ sales strategy.

Customer Service 34

Customer Service Telecommunications Surveys Self service 34

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

NobelBiz

MAY 6, 2022

While it might be tempting to think about employee recognition strategies as a wish list for when you have time or money to spare, it is important to remember the bottom-line impact of motivated, engaged employees: they deliver better service and sales, which boosts revenue and improves customer satisfaction—and both are good for business.

Contact Center 52

Contact Center Morale Call Center Employee engagement 52

JivoChat

MARCH 8, 2022

On the home page, it’s possible to use a video as a background and also include banners to highlight specific products and special offers. . By scrolling down, the visitor will find the best sellers and on sale sections, everything organized to help create an intuitive experience. Fashion Boutique. Century Arts.

SaaS 75

SaaS Engineering Construction Finance 75

ClientSuccess

MARCH 13, 2020

On our side, we decided to dig through the schedule that we would have seen, and find highlights of great content that has already been shared by some of the speakers. . Mark Roberge: Founding VP of Sales, and CRO @ HubSpot. Presentation at SaaS Summit ‘19: The Evolution of the Sales Intelligence Ecosystem.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

On our side, we decided to dig through the schedule that we would have seen, and find highlights of great content that has already been shared by some of the speakers. . Mark Roberge: Founding VP of Sales, and CRO @ HubSpot. Presentation at SaaS Summit ‘19: The Evolution of the Sales Intelligence Ecosystem.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Spearline

OCTOBER 12, 2021

In this episode of the Spearline podcast Josh and Kees are delighted to be joined by Andy Gent, CEO of Revector to talk about fraud on telecoms networks. Be sure to subscribe for future episodes of the Spearline podcast and you can also listen to the podcast on Spotify , Apple Podcasts and all your favourite podcast platforms!

Advertising 103

Advertising Banking Wireless Marketing 103

NobelBiz

NOVEMBER 27, 2023

If you want to learn more about call center data modeling, join us in this insightful podcast episode with Kevin Daly, founder of Value Ad and creator of Bestpair. These tools analyze call data and generate reports or visualizations that highlight key metrics, such as call volumes, peak call times, or average call duration.

Call Logging 59

Call Logging voip Contact center software CRM 59

CX Journey

JULY 18, 2017

And during a recent podcast with GMC Software. For a CliffNotes version, have a listen to this podcast with Mirza Baig of GMC Software , during which he and I discuss some of the highlights of the CCO interviews, and I answer his questions about this role. What advice is there for future customer experience executives?

Customer Experience 44

Customer Experience Feedback Sales Chief Customer Officer 44

ChurnZero

JUNE 2, 2020

ChurnZero’s employee spotlight series highlights the person behind the professional, digging deep and discovering what drives our team members. A: In general, my favorite aspect of ChurnZero is the visibility it gives me into data from pieces like Sales, Finance, Support, product usage, webinars and more.

Finance 59

Finance Best practices Personalization Technology 59

JivoChat

FEBRUARY 14, 2022

Several factors can influence online sales, starting from being seen by your target audience. So, it becomes essential to know how to highlight your company and develop brand awareness.But, that is just the beginning. Offer incentives to complete the sale, such as discounts or gifts. Offer Benefits For Loyal Customers.

Sales 52

Sales Marketing Personalization Advertising 52

C Space

NOVEMBER 11, 2018

Charles Trevail is the Global CEO of C Space and Interbrand as well as the host of Outside In , a customer centricity podcast. I posed this idea to Tien Tzuo, author of the book, Subscribed , when he was on the Outside In podcast. Charles Trevail. CEO at C Space. Tzuo is a firm believer in the potential of the Subscription Economy.

Healthcare 55

Healthcare Consulting Consulting Feedback 55

Hero Digital

APRIL 15, 2020

Highlight the constant, iterative progress you’re making across every initiative. For marketers, this means taking your existing relationships with Sales and Customer Success to the next level. Work with Sales : When rapid shifts in the market reduce B2B demand, Sales is arguably the most affected.

B2B 52

B2B Marketing Advertising Sales 52

ChurnZero

SEPTEMBER 2, 2022

You’ll find helpful guidance to get started on the latest StartupCX podcast, featuring ChurnZero Chief Product Officer Abby Hammer. Episode highlights. Now, you need sales. Start with defining the purpose of CS, then build awareness of your business contribution and revenue-building powers.

Customer centricity 98

Customer centricity Customer Support Personalization Sales 98