CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Watch the full video below: Read the full transcript to learn more. 06:27 – Nick’s overview of cross-selling and upsell trends for existing customers. The Interview: .

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

JustCall

JUNE 30, 2020

In this blog, we will share how to make a sales report and also look at a sales report template to help you get started. And, at every step of the way along your sales process, you need to make important decisions. Sales forecasting should be based on past data. A sales report pretty much captures this data.

Sales 52

Sales Metrics Analytics Scripts 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Fine-tune the pre-trained model on a custom dataset.

Scripts 73

Scripts Metrics APIs Healthcare 73

AWS Machine Learning

JULY 24, 2023

xlarge 1 4 4 8 Inf1.2xlarge 1 4 8 16 Inf1.6xlarge 4 16 24 48 Inf1.24xlarge 16 64 96 192 Instance Size # Inferentia Accelerators # NeuronCores-v2 vCPUs Memory (GiB) Inf2.xlarge Therefore, models deployed on each NeuronCore will compete for the available resources. We demonstrate the use of Neuron Top at the end of this blog.

Scripts 74

Scripts APIs Engineering Best practices 74

SmartKarrot

SEPTEMBER 28, 2023

Customer renewals are the benchmark for successful customer relationships and the cherry on top of every business’s revenue sundae. This blog is a playbook for successful customer renewals; it provides steps for you to organize your efforts in ways leading to successful customer renewals.

Education 10

Education Customer retention Feedback Benchmark 10

GetFeedback

AUGUST 16, 2018

Customer service has long been an area of focus for marketers and support specialists. After all, 67% of consumers list bad customer experience as one of the primary reasons for churning and 39% of consumers avoid vendors for over 2 years after having a negative experience. Customer Happiness Metrics. Why is CSAT important?

Metrics 79

Metrics Customer Service Surveys Self service 79

Nicereply

SEPTEMBER 6, 2022

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. Blog content consumption. Social media posts.

SaaS 105

SaaS Journey mapping B2B Feedback 105

SmartKarrot

JUNE 29, 2022

Enterprise customer experience is not just another buzzword. It represents a crucial customer journey for enterprises, now more than ever. What is Enterprise Customer Experience? The enterprise customer experience (ECX) is a methodology for streamlining a customer’s experience with a SaaS or enterprise software product.

Enterprise 11

Enterprise Customer Experience B2B SaaS 11

Vistio

APRIL 2, 2022

And then I moved from human resources into more of an operational role. And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

ChurnZero

JANUARY 26, 2021

This is a guest blog post by Jay Nathan, Chief Customer Officer at Higher Logic. A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives.

Management 98

Management Chief Customer Officer Upselling SaaS 98

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Typically, salespeople use sales enablement tools, sales tracking software, sales management software, and CRMs. For every function that sales teams perform, we have put together a cluster of tools.

Sales 98

Sales CRM Analytics Accountability 98

GetFeedback

JANUARY 19, 2020

Suggestion: make the choice of survey methods part of the customer profile. Key point : Feedback surveys have to be thoughtfully designed into each touchpoint, in terms of the channel, timing, and survey questions. . Think “Survey+” for Customer Feedback. Indirect or inferred feedback from analyzing customer interaction data.

Surveys 146

Surveys Journey mapping Feedback B2B 146

aircall

MAY 24, 2021

It’s the foundation for every software program and process that your business uses now and will use in the future. You could describe a digital transformation framework as using the latest and greatest technologies to enhance your existing processes with the ultimate goal of improving the customer experience. Hyper scalable.

Best practices 62

Best practices Call Center Technology Analytics 62

AWS Machine Learning

SEPTEMBER 13, 2022

Amazon Comprehend is a fully managed and continuously trained natural language processing (NLP) service that can extract insight about content of a document or text. Today, reviews can be provided by customers in various ways, such as star ratings, free text or natural language, or social media shares. Solution overview.

APIs 68

APIs Metrics Scripts Accountability 68

Hodusoft

AUGUST 16, 2023

If you are an established ISP or a business looking to provide broadband services, then this blog post is just for you. Email services: Some ISPs also provide users with free email accounts and equip them with specialized tools to send bulk emails. Multi-branch operations Many ISPs also have multi-branch operations.

voip 52

voip Analytics Marketing Customer retention 52

Hodusoft

AUGUST 23, 2023

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business A managed services provider (MSP) is an information technology (IT) services firm that manages infrastructure as well as a range of functions and processes for clients. Read on and thank us later. What is Multi-Tenant IP PBX Software?

Technical Support 52

Technical Support voip Analytics CRM 52

ChurnZero

FEBRUARY 23, 2021

Think customer health scores are only good for calculating renewal likelihood? How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? During the webinar, we cover: Who uses customer health scoring. The true impact of customer health scores.

Metrics 80

Metrics Benchmark Chief Customer Officer Accountability 80

Amity

MARCH 8, 2017

As Sysomos grew and gained momentum, Customer Success became a true pillar of its culture. Making sure every single one of their 1,200+ customers achieves the best possible outcomes using Sysomos is a true mission statement for all departments in the company. Can you tell us about your responsibilities at Sysomos?

Education 57

Education Enterprise SaaS Analytics 57

Amity

APRIL 24, 2017

From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. We sat down with Loopio's Co-founder and CEO, Zakir Hemraj , to discuss the genesis of Customer Success at Loopio and the effect it’s had on the company as a whole.

Metrics 93

Metrics Sales Best practices Customer advocacy 93

CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. Your greatest advocate is your past customer. Must-read: Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business.

Sales 133

Sales Consulting Consulting Coaching 133

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Register Now. Alexandra da Silva Rodrigues.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CrazyCall

MAY 20, 2019

I have found this to be very successful in getting people to move to a buying decision. I like to start off my calls by saying something along the lines of “I’ve got extra customers who are looking for the service you offer, can you service them for me”. My advice to find new customers is to go on a Listening Tour!

Sales 123

Sales Coaching Scripts Education 123

JustCall

APRIL 22, 2022

Good customer experience reaps positive word of mouth and is a key factor in whether customers choose to buy from you again or renew. However, customer support can be a game of hits and misses unless you have the right guidance. Customers remember negative experiences more than positive ones . – Sally Gronow.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

Amity

AUGUST 5, 2016

With hundreds of customers worldwide, Achievers delivers a powerful new way for companies to engage, align, and recognize employees to drive business success. We sat down with Vanessa Brangwyn , the VP of Customer Success, to discuss how Customer Success has evolved at Achievers over the last five years.

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider. Success Rate.

Call Center 52

Call Center Metrics Abandon rate Management 52

Amity

FEBRUARY 2, 2016

Editor’s note: This is a living document, and our goal is to update it regularly with the best resources around customer success. Have a suggested link we should add? The Best Customer Success Resources of 2016. But in order to bring it up a notch, you need to discover some new resources.

SaaS 80

SaaS Education Customer retention Sales 80

Kapta Customer Success

SEPTEMBER 19, 2016

Customer Success is one of the biggest buzzwords floating around the B2B SaaS space today. Ensuring that your customers achieve their desired outcome using your product is at the core of Customer Success. Yet, it’s easily one of the most important elements to the growth of your company. CX Journey.

Accountability 45

Accountability Management SaaS Chief Customer Officer 45

JustCall

APRIL 5, 2022

The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. In this post, we discuss various VoIP phone features that you should look for in VoIP software. VoIP Features for Sales and Customer Support Teams. Smart call routing.

voip 52

voip CRM Interactive Voice Response Sales 52

NobelBiz

SEPTEMBER 21, 2020

Further down, you can read why many contact centers are hesitant to switch to WFH and some advice on how they should proceed. For more updates on the contact center space, check out our Blog section. But don’t be too alarmed, voice is still alive and well and remains preferential for complex customer support issues.

Call Center 52

Call Center Contact Center Government Banking 52

ProProfs Blog

MARCH 20, 2020

But in spite of that, you realize that somehow you haven’t managed to generate satisfying profits. Before you start to think that there’s been some kind of mistake in the profits column of your periodical report, make sure to check your customer acquisition cost value. . But what is customer acquisition cost in general? .

Sales 137

Sales Marketing Finance Advertising 137