AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. This post provides three guided steps to architect risk management strategies while developing generative AI applications using LLMs.

Best practices 120

Best practices Government Engineering Accountability 120

AWS Machine Learning

NOVEMBER 17, 2022

Amazon SageMaker is a fully managed ML service that enables you to build, train, and deploy models at scale for a wide range of use cases. A key component of the model building and development process is feature engineering. The solution contains the following high-level steps: Set up resources with AWS CloudFormation.

Engineering 63

Engineering Big data Accountability Analytics 63

AWS Machine Learning

DECEMBER 1, 2022

Amazon SageMaker Studio Lab also supports this feature, enabling you to run notebooks that you develop in SageMaker Studio Lab in your AWS account. In this post, we walk you through the one time prerequisite to connect your Studio Lab environment to an AWS account. Prerequisites. Create a SageMaker execution role. Create an IAM user.

Accountability 74

Accountability Enterprise Management Personalization 74

AWS Machine Learning

JULY 29, 2022

Reviewing the Account Balance chatbot. Cleaning up resources. As described in the previous section, we use two key AWS services, Amazon Lex and the Amazon Chime SDK, to build the self-service AI solution. For example, the Open Account intent includes four slots: First Name. Account Type. Deploying the solution.

Contact Center 94

Contact Center Interactive Voice Response Self service Accountability 94

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. One of the key drivers of Philips’ innovation strategy is artificial intelligence (AI), which enables the creation of smart and personalized products and services that can improve health outcomes, enhance customer experience, and optimize operational efficiency.

Healthcare 86

Healthcare Government Engineering APIs 86

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. Executive Guide to 6 Call Center Metrics What is Workforce Management in a Call Center? The results?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. Lack of awareness/usage of learning materials and resources. So, how do you do this? Low usage rates.

Upselling 97

Upselling Accountability CRM Best practices 97

Hodusoft

OCTOBER 4, 2023

11 Ways to Reducing Communication Costs with Internet Telephony Solutions In today’s competitive landscape, cost efficiency has become a key driver of profitability and sustainability. Managing the cost per call is a paramount challenge for contemporary businesses across various industries. to $5.60.

voip 105

voip Real estate Abandon rate Analytics 105

Totango

SEPTEMBER 7, 2021

B2B customer success management requires going beyond reactive customer service to proactive teamwork promoting client success. What Are the Keys to Successful B2B Client Engagement Strategies? Taking a team-based approach to customer success management. It’s important to keep your knowledge base and resources up-to-date.

B2B 80

B2B B2C Best practices Self service 80

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Their knowledge and impact is constantly reshaping the service industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

AWS Machine Learning

APRIL 12, 2023

Amazon Kendra supports token-based user access control using the following token types: Open ID JWT with a shared secret JWT with a public key JSON Previously, we saw a demonstration of token-based user access control in Amazon Kendra with Open ID. JWTs consist of three parts separated by dots (.):

Enterprise 87

Enterprise APIs Engineering Management 87

AWS Machine Learning

JULY 29, 2022

Each onboarded user in Studio has their own dedicated set of resources, such as compute instances, a home directory on an Amazon Elastic File System (Amazon EFS) volume, and a dedicated AWS Identity and Access Management (IAM) execution role. Organizations manage their users in AWS SSO instead of the SageMaker domain.

Management 72

Management APIs Accountability Construction 72

AWS Machine Learning

MARCH 1, 2023

Amazon Comprehend is a managed AI service that uses natural language processing (NLP) with ready-made intelligence to extract insights about the content of documents. It develops insights by recognizing the entities, key phrases, language, sentiments, and other common elements in a document.

APIs 67

APIs Metrics Accountability Scripts 67

Etech

FEBRUARY 18, 2020

Project management is the backbone of businesses. Managers are responsible for more than just managing people. To add to the need for managing regular business operations, there are often separate projects that require special attention, such as starting a new marketing project for a call center. Project Initiation.

Call Center 114

Call Center Management Construction Surveys 114

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. MH : Within my team, we have about three or four resources to work with Teresa on the digital content because we have a lot of digital messaging that goes out throughout the customer journey.

Journey mapping 110

Journey mapping Accountability Marketing Metrics 110

Totango

MAY 11, 2021

Stakeholder engagement and management is critical for customer retention. Here’s how to plan an effective stakeholder management strategy and track your performance. A well-designed stakeholder engagement and management strategy includes two key components: An action plan for promoting stakeholder engagement.

Management 84

Management Best practices Journey mapping Metrics 84

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Some even feature AI chatbots that manage incoming service requests, which saves your employees’ time. They also make tracking and managing transactions a breeze.

CRM 52

CRM Enterprise Self service Accountability 52

Method:CRM

MARCH 20, 2023

Customer portals allow your company to manage customer interactions more quickly, efficiently, and reliably through features like: Self-service tools. Some even feature AI chatbots that manage incoming service requests, which saves your employees’ time. They also make tracking and managing transactions a breeze.

CRM 52

CRM Enterprise Self service Accountability 52

AWS Machine Learning

OCTOBER 5, 2023

We use an Amazon SageMaker notebook and the AWS Management Console to complete some of these steps. Run the following commands in the terminal to download the required artifacts for this post: cd SageMaker wget [link] unzip comprehend-blog-artifacts.zip rm comprehend-blog-artifacts.zip mkdir assets Close the terminal window.

Benchmark 94

Benchmark Best practices Metrics Government 94

AWS Machine Learning

OCTOBER 26, 2023

Drupal is a content management software. One of the key requirements for many customers using Drupal is the ability to easily and securely find accurate information across all the documents in the data source. For more information, see Overview of access management: Permissions and policies and IAM roles for Drupal data sources.

APIs 94

APIs Accountability Engineering Enterprise 94

ClientSuccess

NOVEMBER 2, 2020

As SaaS organizations and their customers slowly but surely get used to the ‘new normal’ that 2020 ushered in, customer success managers and team leaders are more focused than ever before. 5 resources to set your CSMs up for success. Luckily for customer success teams, there is no shortage of resources available.

Chief Customer Officer 70

Chief Customer Officer SaaS Education Best practices 70

Totango

FEBRUARY 23, 2023

How can you ensure you’re aligning resources to the right initiatives that will protect and grow your customer base? By collecting and analyzing data that helps you implement and understand the effectiveness of customer success initiatives, CS operations can tie impact to key business outcomes and the bottom line.

Metrics 83

Metrics Upselling Accountability Enterprise 83

Vcaretec

JUNE 6, 2022

Let’s take a look at some of the key customer care channels and provide some tips for maximizing your customer experience during the most critical time of the year. You’re always going to have customers queuing up for service, and you need to have a logical system for creating and managing that queue.

Customer Care 96

Customer Care Upselling Accountability Customer Support 96

Totango

MARCH 15, 2022

Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself. In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls.

Best practices 95

Best practices Enterprise Upselling Scripts 95

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. With the first option, you get the choice of logging into your analytics and getting real-time reports on various Key Result Areas (KRAs) and Key Performance Indicators (KPIs.) Drucker once said “Do what you do best.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

Blueship Call Center

OCTOBER 25, 2023

The department of a business responsible for administrative, technological, and human resource tasks is known as the back office support system. These services cover duties including data entry, bookkeeping, managing human resources, providing IT support, and providing customer service. Let’s get going!

outsourcing 76

outsourcing Customer Care Call Center Technology 76

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Agent Training Describe your training structure (team, facilities, Learning Management Systems, remote platforms, etc.)

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

AWS Machine Learning

NOVEMBER 16, 2022

The use case in this blog will specifically focus on SageMaker integration with Kubeflow on AWS that could be added to your existing Kubernetes workflows enabling you to build hybrid machine learning architectures. This script automates creation of the following AWS resources: VPCs and EKS clusters. Amazon Cognito resources.

Metrics 66

Metrics Scripts Enterprise APIs 66

customer sure

JUNE 19, 2022

In this blog we’ve talked many times about the importance of responding to customers. Understandably there are worries about resourcing or having to create a new team or little cottage industry to deal with responding to feedback. The key is to avoid keeping customer feedback centralised. when they give you feedback.

Feedback 62

Feedback B2C Morale Customer centricity 62

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Hodusoft

OCTOBER 19, 2023

They help manage customer interactions by serving as the initial point of contact. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. By managing urgent issues on priority, customer satisfaction and loyalty can be enhanced greatly. million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Totango

OCTOBER 20, 2021

In this blog, we’ll walk you through the basics of what customer journey optimization is and how it applies to the different steps in your customers’ lifecycles. For best results, standard procedures should be automated for each key touchpoint in customer journeys to ensure efficient, consistent delivery of satisfying experiences.

Journey mapping 91

Journey mapping Benchmark Best practices Accountability 91

Totango

NOVEMBER 5, 2021

During the live presentation of the webinar, Harmon and Chu answered several questions from attendees about how they managed this feat. MH : Within my team, we have about three or four resources to work with Teresa on the digital content because we have a lot of digital messaging that goes out throughout the customer journey.

Journey mapping 84

Journey mapping Accountability Marketing Metrics 84

Kapta Customer Success

MARCH 11, 2019

It doesn’t matter if you’ve been a key account manager for a decade or two or are new on the job; everyone can improve. To be a successful key account manager well into the future, you need a proven track record of helping your customers grow their accounts through the products and services your company offers.

Coaching 53

Coaching Accountability Management Consulting 53

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? billion by 2030. What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

AWS Machine Learning

JULY 7, 2022

We have covered the planning, design, and configuration phases in previous blog posts. Consider the following best practices when developing your bot: Manage bot schema via code – The Amazon Lex console provides an easy-to-use interface as you design and configure the bot, but relies on manual actions to replicate the setup.

Best practices 74

Best practices Metrics APIs Accountability 74

Nicereply

DECEMBER 7, 2022

Every business knows that customer success is key to maintaining loyal customers and ensuring positive word-of-mouth marketing. Finally, providing ample moral support to new employees as they transition into their key roles is essential. Build a knowledge resource. In this article, we will tell you how to do it.

SaaS 52

SaaS Morale Feedback Accountability 52