CCNG

JUNE 14, 2023

Simply put, they created an emotional connection with me. Businesses that excel in creating strong connections with their customers often enjoy higher levels of customer loyalty and increased revenue. Here are some tips to help you create emotionally connected experiences: 1.

Customer Experience 195

Customer Experience Airlines CCNG Chief Customer Officer 195

AWS Machine Learning

MARCH 28, 2024

Some of the content is based on the paper Efficient Continual Pre-training for Building Domain Specific Large Language Models. This creates a large number of documents over the years. To learn more, refer to SEC Filing Retrieval. In traditional models, fine-tuning is usually used to create task-specific models for a domain.

Finance 94

Finance Metrics Banking Engineering 94

ShepHyken

JULY 19, 2023

I believe you must manage expectations, and if you are even the tiniest bit above average in doing what customers expect, your customers will love you, give you high ratings, and refer you to their colleagues and friends. You want customers to say things like, “They always are knowledgeable,” or “They are always so helpful.”

Management 156

Management Customer Service Customer Experience Personalization 156

AWS Machine Learning

OCTOBER 26, 2023

Based on the configuration of the Drupal connector, you can synchronize the connector to crawl and index different types of Drupal content such as blogs and wikis. Basic knowledge of AWS and working knowledge of Drupal administration. For more information on this topic, refer to the Amazon Kendra Developer Guide.

APIs 94

APIs Accountability Engineering Enterprise 94

AWS Machine Learning

NOVEMBER 7, 2023

Large language models (LLMs) with their broad knowledge, can generate human-like text on almost any topic. However, it’s possible to cross-reference a model answer with the original specialized content, thereby avoiding the need to train a new LLM model, using Retrieval-Augmented Generation (RAG).

Enterprise 92

Enterprise APIs Engineering Accountability 92

AWS Machine Learning

NOVEMBER 13, 2023

One of the most common applications of generative AI and large language models (LLMs) is answering questions based on a specific external knowledge corpus. Retrieval-Augmented Generation (RAG) is a popular technique for building question answering systems that use an external knowledge base.

Accountability 92

Accountability Enterprise Customer Experience 92

AWS Machine Learning

FEBRUARY 2, 2024

In the RAG pattern, we find pieces of reference content related to an input prompt by performing similarity searches on embeddings. Embeddings are just vectors of floating point numbers, so we can analyze them to help answer three important questions: Is our reference data changing over time?

Big data 88

Big data Technology Management Engineering 88

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. Refer to the following diagram for an overview of the solution architecture.

Chatbots 97

Chatbots Enterprise APIs Best practices 97

TechSee

JULY 21, 2020

This can be accomplished in several ways: Shared knowledge base. When technicians or agents capture visual records of each visit or interaction, a visual knowledge base is created and can be shared between departments. Shared history. Visual inspection before dispatch.

Enterprise 136

Enterprise Customer centricity Contact Center Customer Care 136

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. It also provides attribution and transparency by displaying links to the reference documents and context passages that were used by the LLM to construct the answers.

Self service 100

Self service APIs Transportation Contact Center 100

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. It’s powered by large language models (LLMs) that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). The following workflow diagram illustrates this solution.

Enterprise 93

Enterprise APIs Real estate Construction 93

CSM Magazine

OCTOBER 24, 2023

Consider adding an AI chatbot for customer service to your website if you have a growing international customer base that requires multilingual support, needs support across multiple channels, cannot have a 24/7 support team, and want to reduce customer service costs while scaling support efficiently.

Chatbots 52

Chatbots Customer Service Enterprise Customer Support 52

TechSee

DECEMBER 3, 2019

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. But the rise of proactive knowledge solutions is only the beginning. Core challenges for contact centers.

Contact Center 136

Contact Center outsourcing Customer Service call center solutions 136

AWS Machine Learning

MAY 18, 2023

Amazon Kendra can pull together data across several structured and unstructured knowledge base repositories to index and search on. One such knowledge base repository is Microsoft SharePoint, and we are excited to announce that we have updated the SharePoint connector for Amazon Kendra to add even more capabilities.

Engineering 74

Engineering Management Enterprise Best practices 74

AWS Machine Learning

FEBRUARY 15, 2024

On the one hand, analysts and domain experts have a very deep knowledge of the data in question and its interpretation, yet often lack the exposure to data science tooling and high-level programming languages such as Python. For more information, refer to Getting Started with the AWS Management Console.

Metrics 89

Metrics Analytics APIs Big data 89

AWS Machine Learning

MAY 2, 2023

Today, we announce the availability of sample notebooks that demonstrate question answering tasks using a Retrieval Augmented Generation (RAG)-based approach with large language models (LLMs) in Amazon SageMaker JumpStart. LLMs can store factual knowledge by training their parameters on a large corpus of natural language data.

Engineering 73

Engineering Management APIs Chatbots 73

Lumoa

OCTOBER 5, 2022

We want everyone to be able to act based on the voice of the customer. To learn more about how to share cards and data, please refer to our guide that goes over How to Share Dashboards and Cards in more detail. We have launched a new iteration of our AI when creating Topics. New knowledge base articles.

CRM 83

CRM Feedback Surveys 83

AWS Machine Learning

APRIL 12, 2023

Creating a unified and secure search experience is a significant challenge for organizations because each repository contains a wide range of document formats and access control mechanisms. By adding user tokens for secure search, performing access-based filtered searches in Amazon Kendra is simplified and secured.

Enterprise 86

Enterprise APIs Engineering Management 86

AWS Machine Learning

JANUARY 16, 2024

These artifacts refer to the essential components of a machine learning model needed for various applications, including deployment and retraining. Next, we create custom inference scripts. You can choose from different model sizes, including ‘tiny,’ ‘base,’ ‘small,’ ‘medium,’ and ‘large.’ In the custom inference.py

Scripts 99

Scripts Metrics Best practices Accountability 99

AWS Machine Learning

OCTOBER 11, 2023

Sites may need to be crawled to create news feeds, analyze language use, or create bots to answer questions based on the website data. We’re excited to announce that you can now use the new Amazon Kendra Web Crawler to search for answers from content stored in internal and external websites or create chatbots.

Enterprise 92

Enterprise Chatbots Engineering Management 92

Totango

FEBRUARY 23, 2024

Bitter tech rivals put aside their differences to create world-changing innovations. When CMOs and CCOs form a partnership around their customer knowledge, marketing can focus on customer acquisition while CS focuses on retention, increasing customer lifetime value, and brand advocates who refer more prospects.

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

COPC

APRIL 1, 2024

Bot-Based Training Perhaps the most notable trend we’ve seen in our consulting work is the emergence of bot-based training systems. What’s remarkable is the speed of adoption; just a few years ago, bot-based training was virtually non-existent. This method offers a more personalized and adaptable training experience.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

TechSee

AUGUST 14, 2023

Their knowledge and impact is constantly reshaping the service industry. Adrian’s driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

AWS Machine Learning

NOVEMBER 27, 2023

The knowledge source documents need preprocessing, like cleaning text and generating semantic embeddings, so they can be efficiently indexed and retrieved. Specifically, we clean the data and create RAG artifacts to answer the questions about the content of the dataset. Create embeddings for each piece (powered by Bedrock).

Engineering 72

Engineering APIs Big data Accountability 72

TeleDirect

DECEMBER 11, 2022

Having a comprehensive knowledge base is not just for tech companies. Regardless of what industry you’re in, you can improve your customer service and public image by offering your staff and customers a comprehensive knowledge base. If you’re in the dark about using a knowledge base for customer support, read on.

Customer Support 62

Customer Support outsourcing Call Center Contact Center 62

JivoChat

APRIL 23, 2023

And despite widespread mockery (albeit from older folks) and criticism (honing in on data collection and a perceived inanity), the short-form video sharing app TikTok has swiftly secured a position as a dominant player in this space, boasting a massive user base — and that user base happens to span the globe. like Remote has in Spain).

Advertising 75

Advertising Marketing Analytics Metrics 75

AWS Machine Learning

NOVEMBER 8, 2023

Amazon CodeWhisperer is a generative AI coding companion that speeds up software development by making suggestions based on the existing code and natural language comments, reducing the overall development effort and freeing up time for brainstorming, solving complex problems, and authoring differentiated code.

Analytics 94

Analytics Enterprise Scripts Big data 94

CSM Magazine

MAY 19, 2023

Hire Knowledgeable Staff Art shops should focus on hiring knowledgeable staff with art backgrounds. Employees in art shops should be able to advise clients on the right products to purchase based on the client’s specific needs. Eventually, they’ll feel connected to your brand.

Customer Service 52

Customer Service Morale Feedback Personalization 52

COPC

OCTOBER 26, 2023

Then, we look at the critical aspects of knowledge content and protective measures. Finally, we delve into the roles, processes and timelines of creating a customer-facing AI assistant. Understanding AI Terminology Generative AI: These are algorithms trained to predict data sequences based on training information.

Technology 77

Technology Customer Experience APIs Consulting 77

AWS Machine Learning

FEBRUARY 1, 2024

Now with the SageMaker Canvas chat for data prep capability, analysts with domain knowledge can quickly prepare, organize, and extract value from data using a chat-based experience. For instructions on setting up SageMaker Canvas, refer to Generate machine learning predictions without code.

Technology 84

Technology Accountability Personalization Management 84

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries. Initialize DocumentStore and index documents.

Enterprise 68

Enterprise Scripts Best practices Analytics 68

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. In this post, we guide you through the steps involved in creating a CloudFormation template for an Amazon Lex V2 bot.

Management 84

Management Construction APIs Chatbots 84

AWS Machine Learning

NOVEMBER 22, 2022

Recently, based on Amazon Forecast, we helped one of our retail customers achieve accurate demand forecasting, within 8 weeks. Today, experience-based replenishment management or demand forecast is still the mainstream for most retailers. Rapid prototyping for an ML-based forecasting system with Amazon Forecast. ML challenges.

Sales 79

Sales Metrics APIs Healthcare 79

ViiBE Blog

MAY 31, 2021

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term? How do you structure a knowledge base?

Self service 52

Self service CRM Customer Experience Management 52

AWS Machine Learning

SEPTEMBER 13, 2023

Amazon Comprehend can create new insights based on understanding the document structure and entity relationships. Amazon Comprehend creates a JSON formatted output that needs to be transformed and processed into a database format using AWS Glue. Then you’re ready to analyze the data and create visualizations. Choose Next.

Coaching 97

Coaching Accountability Enterprise Management 97

Comm100

MAY 23, 2023

Automated customer service refers to the use of technology that provides customer support without human assistance. As well as public canned messages that all agents can access, individual agents can also create their own private canned messages. What is customer service automation?

Customer Service 74

Customer Service Chatbots Technology Customer Support 74

AWS Machine Learning

AUGUST 22, 2022

Based on the configuration of the Alfresco connector, you can synchronize the connector to crawl and index different types of Alfresco content such as wikis and blogs. Basic knowledge of AWS and working knowledge of Alfresco administration. For more information on this topic, refer to the Amazon Kendra Developer Guide.

Enterprise 69

Enterprise APIs Accountability Management 69