products customer-journey 
Relay Blog
MAY 9, 2019
In the digital age, customer experience is everything. The post The Holistic Customer Journey Framework: Thinking Beyond Products & Brands appeared first on Relay. However, it’s also more difficult than ever.
GetFeedback
NOVEMBER 5, 2018
If the teams in your organization appear productive, but you’re still having a hard time pushing the needle, the problem might be with how you’re measuring business productivity. This shift requires the centralization of customer data and the usage of a customer journey map as a key indicator of productivity.
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Pointillist
NOVEMBER 18, 2021
A McKinsey survey found that organizations’ digital product experiences accelerated by four years and their digitally-enabled portfolios are now nearly a decade ahead of schedule. There’s now more pressure than ever to digitize product experiences and create efficient, intuitive digital self-service opportunities for consumers.
Mindtouch
JULY 29, 2016
At MindTouch, we’re constantly preaching about the revolutionary potential of underutilized product content. Now we’re unveiling a new way for our customers to extend their product content even further. We’re creating a close link between content that communicates the value of your product (i.e.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
ShepHyken
AUGUST 31, 2023
They write about how improving customer journeys increases business growth. Consistently improving the customer journey and user experiences can help you attract and retain loyal customers. Let’s explore how improving customer journeys and user experiences empowers you to achieve sustainable business growth.
Beyond Philosophy
APRIL 5, 2024
Customer emotions heavily influence experiences and motivate actions, yet these motivations are often hidden, even from the customers. Organizations must uncover these hidden motivations to serve their customers better. It prompts companies to ask what customers are buying and why they are buying it.
Advertiser: ZoomInfo
The promise of a CRM ( customer relationship management ) led organizations to believe each could digitally transform its businesses through tracking touchpoints throughout the buyer’s journey. When used effectively, a CRM can be the lifeblood of your sales team – keeping everyone organized, efficient, and at peak productivity.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. The lessons they have learned and the advice they would give companies on the same journey.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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