Beyond Philosophy

SEPTEMBER 7, 2023

We have multiple ways of evaluating prices. Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your pricing to gain profit. External reference prices can be from the bread aisle or the eggs.

Advertising 221

Advertising Education Sales Marketing 221

Beyond Philosophy

SEPTEMBER 21, 2023

Catherine, one of our podcast listeners, wants to know how to establish her organization’s reputation for having low prices without the companion reputation for having cheap and low-quality products. The fundamental problem for many businesses is wanting a reputation for low prices and high quality.

Construction 221

Construction Marketing Personalization Management 221

ShepHyken

JUNE 27, 2023

Sell it at a fair price. My comment: A fair price doesn’t mean the lowest price. When you sell a good product, the price is less relevant. And when you combine friendly service with a great product, price becomes even less relevant. That’s a great goal. Be nice to everyone. It’s the basics.

Customer Service 302

Customer Service Marketing Customer Experience 302

Beyond Philosophy

SEPTEMBER 2, 2023

We are very judgmental, particularly when it comes to prices. Knowing that customers have different ways they evaluate your pricing that are sometimes inaccurate shouldn’t upset you, though. Knowing that customers have different ways they evaluate your pricing that are sometimes inaccurate shouldn’t upset you, though.

Customer Experience 195

Customer Experience 195

ShepHyken

APRIL 6, 2022

“Is customer service more important than price?” . The point is that price becomes less relevant when you know you’re going to get better service or have a better experience. . The result of that trust for the service and experience Amazon provides means price becomes less relevant to its customers. . The answer is, “No.”

Customer Service 314

Customer Service Surveys Marketing Customer Experience 314

Beyond Philosophy

FEBRUARY 23, 2023

Flower asks, “How can I increase prices and not lose customers?” I’ve had many conversations with our clients and heard many TV interviews where people say we need to increase prices, but we can’t raise them that much because if we do, we’re going to lose customers. You can decrease your prices.

Education 195

Education Management 195

ShepHyken

APRIL 7, 2021

The digital/online world has given customers the power to research products, read reviews, and compare prices. What happens if the customer finds a price online and then goes into a brick-and-mortar store to buy it? Does the store match the price? If the price is lower, we are able to save our Guests some money.

Upselling 344

Upselling Customer Service Sales Customer Experience 344

Beyond Philosophy

APRIL 28, 2022

Their offering does not have the lowest price, and they have no plans to lower it. Since price is something that can seldom be low enough, I figured some of you face the same issues, and I would share our advice here with you. Too many organizations don’t have a pricing strategy. However, their customers keep complaining.

B2B 221

B2B Consulting Consulting Engineering 221

ShepHyken

MARCH 10, 2024

Surge Pricing a Growing Part of Consumer Experience, Says Expert by Doug Hunt (Phys.org) The public reacted swiftly this week when news spread that Wendy’s had potential plans to test-run surge pricing in its restaurants. When you hear the words “surge pricing,” companies like Uber come to mind.

Customer Service 192

Customer Service Airlines Self service Customer Experience 192

ShepHyken

APRIL 14, 2024

The Reality May Be the Opposite by Alexandru Nichifor and Scott Duke Kominers (SmartCompany) Loyalty programs enable firms to offer significantly lower prices to some of their customers. New research shows that paradoxically, by changing the way companies target customers, loyalty programs can sometimes reduce price competition.

Customer Service 180

Customer Service B2C B2B Customer Experience 180

Beyond Philosophy

APRIL 25, 2024

For example, my podcast partner’s research is in pricing, and he has found that participants think of price and quality as correlated. Their low-price but high-quality story is about how the designers find incremental savings and how their engineers find ways to flat pack the products to reduce shipping costs, and so on.

Customer emotions 195

Customer emotions Engineering Education Personalization 195

Beyond Philosophy

AUGUST 5, 2021

All businesses must decide how to price their product. For most companies, the pricing process involves determining your costs and marking them up to make enough profit to keep the lights on. However, is there a difference between pricing for service and pricing for a product? .

B2B 195

B2B Consulting Consulting Benchmark 195

Beyond Philosophy

APRIL 2, 2020

The lines are evidence of the superiority of their product every time they launch a new one. If you see lots of people using Apple products, or if you hear from many friends how good the latest Apple product is or you see lines outside the store, it influences your perception of the brand. They maintain their Price Image.

Customer centricity 398

Customer centricity Customer emotions Consulting Consulting 398

Beyond Philosophy

JUNE 18, 2021

What tactics do you use in your pricing strategy? There are various ways, such as running promos like “buy one, get one free,” or branding it into your customers’ minds like “everyday low prices.” However, I learned that organizations make a common mistake in pricing, and you can use science to correct it.

Sales 221

Sales Consulting Consulting Advertising 221

Beyond Philosophy

JULY 31, 2021

When it comes to your bottom line, pricing your products and services is essential. Price it too low and you can’t keep the lights on. Price it to high and nobody will buy it—and you still can’t keep the lights on. Make sure your pricing is correct! If you get the price wrong, you go out of business.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

NOVEMBER 8, 2019

They get it wrong because of a concept called Price Image. Price Image is a concept that describes how people form impressions about whether your brand is high- or low-priced based on many non-price indicators. However, the Price Image is different from actual prices.

Airlines 281

Airlines Consulting Consulting Customer Experience 281

Customer Contact Central Submitted Articles

OCTOBER 9, 2022

In this modern era, pricing or products are no While it is the responsibility of the entire organization to ensure quality customer experiences for sales and support services, the team contact center agents is the front line for quality interactions.

Analytics 246

Analytics Customer Service Contact Center Sales 246

Cincom

MAY 8, 2024

Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software? Onboarding Challenges: Getting new reps trained and ramped up to full productivity is time-intensive and expensive.

Enterprise 52

Enterprise Sales CRM Engineering 52

Bill Quiseng

OCTOBER 18, 2023

You are happy because customers were satisfied with their purchase of your product or a resolution with your service. And satisfied customers will not return as soon as they find an experience that is better or a price that is less expensive. But that’s not good enough. Nobody raves about average. And if you don’t, you better.

Advertising 158

Advertising Customer Care Customer Service Customer Experience 158

Steve DiGioia

JUNE 22, 2020

In today’s post, I expand on one of those reasons: “low price shoppers”. Product shelves are messy, and some signage is handwritten in a manner best suited for a garage sale. Stop Chasing Low Price Shoppers. They shop based on low price, that’s it. They treat the company’s products as commodities. Here’s my story….

Coaching 288

Coaching Management Sales Marketing 288

Lumoa

APRIL 28, 2024

The company started out as a survey tool for academics and has grown into a multi-product feedback software. Their versatile platform goes beyond CX and offers solutions for employee experience, market research, and product feedback. But the price is not the only determining factor, it matters what value you get for that money.

Feedback 83

Feedback Consulting Consulting Enterprise 83

ShepHyken

MARCH 29, 2019

This week we feature an article by Alexandr Galkin who writes about how retail management should focus on direct communication and/or a balanced pricing strategy and allow AI to manage price optimization. Give buyers what they want, at the right price and time — and you’ll make them buy more and stay loyal to you.

Customer Experience 261

Customer Experience Accountability CRM Enterprise 261

ShepHyken

FEBRUARY 1, 2021

TotalRetail) If a customer or prospect is saying they want a particular feature or change to the product, should we just fulfill that request in pursuit of retention or growth? Price is ripe: Study finds increase in menu prices means decrease in restaurant ratings by Olin Business School. I’ve preached this for years.

Customer Service 346

Customer Service B2B Best practices Customer Experience 346

ShepHyken

OCTOBER 26, 2021

Shep Hyken interviews Dan Balcauski, founder and principal consultant for Product Tranquility , where he focuses on helping high-volume B2B SaaS CEOs define pricing and packaging for new products. Can all products become a subscription model? Defining Success from the Customer’s Perspective. This episode of?

SaaS 186

SaaS B2B Consulting Consulting 186

Contact Center Pipeline

FEBRUARY 4, 2021

Customers typically leave due to price, product or service issues. As a contact center leader, you may not have direct control over price setting or production quality. However, your team has an outsized impact on customer experience.

Customer Experience 189

Customer Experience Contact Center Marketing Self service 189

Steve DiGioia

MAY 11, 2020

We complain about high prices but continue to return. One reason may be price. Low Price Shoppers. Today’s low-price shoppers hunt for a bargain. With coupon in hand, they brave the long lines and haggled cashiers just to get an extra 15% discount on a product they don’t need in the first place.

Feedback 254

Feedback Sales Customer Service 254

JustCall

APRIL 23, 2024

JustCall is one of the more affordable predictive dialers, though the AI features come as part of a plan that’s close to double the price of the standard plan. But the software lacks many advanced features that other dialers in this list offer at similar or lower price points. How is JustCall’s predictive dialer priced?

call center software 52

call center software Sales CRM Analytics 52

ProProfs Blog

OCTOBER 25, 2021

Today they might purchase your product, but tomorrow they could abandon your brand. Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Are you looking forward to a new product feature? . a) Inexpensive Way to Improve Products and Services.

Feedback 148

Feedback Surveys Enterprise Analytics 148

Joe Rawlinson

NOVEMBER 29, 2023

Distributors provide value by consolidating products from many sources and delivering them when needed. Having established connections with reliable distributors that offer competitive pricing and excellent service helps community pharmacies acquire the volume and variety of drugs required to support patients.

Healthcare 78

Healthcare Sales Consulting Consulting 78

ProProfs Blog

JULY 30, 2021

How familiar are they with your products or services? What are their feelings when they think about your products and services? If they are able to understand or use your products/services in a hassle-free manner, they will not consider shifting to your competitor. Image Source: Brand Master Academy. What is Brand Perception?

Surveys 167

Surveys Marketing Analytics Feedback 167

Cincom

SEPTEMBER 30, 2020

The market leader in the Australian material handling equipment market selects Cincom CPQ to deliver a better way to Configure, Price and Quote their products and services. Ensure configuration and pricing accuracy. Ensure that only valid configurations are produced with automated price calculations. Reduce selling costs.

Enterprise 97

Enterprise Sales Marketing Management 97

ProProfs Blog

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? . Enhance Employee Engagement and Productivity.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

CSM Magazine

MARCH 5, 2024

Here’s how they’re doing it: Personalized Product Recommendations Personalized product recommendations are perhaps the largest area highly impacted by AI and ML algorithms. These technologies analyze user data like browsing history, purchases, and preferences to suggest products tailored to each person’s interests.

Analytics 52

Analytics Technology Chatbots Personalization 52

OctopusTech

APRIL 24, 2024

Shopify Plans And Pricing Let’s analyze the Shopify plans and prices to find what is right for your shop. These are the few features you can use anywhere: limitlessess product list, secure checkout, and creating your coupon codes. Compare quotes and discuss pricing openly. Read more about how does Shopify works.

Technical Support 62

Technical Support Management 62

Bill Quiseng

JUNE 14, 2023

QUI Takeaway: Customers pay for their experience, not your product or service. Customers seek the best emotional value in their experience, not your logically reasonable price, product, or service. When customers complain, they don’t complain about the price. Nobody raves about average. Serve to WOW them.

Wait times 109

Wait times Personalization Sales Customer Experience 109

Cincom

AUGUST 27, 2020

Successful product rollouts are largely a matter of execution. CPQ can help you launch new products more effectively and in less time. Today, product success is frequently determined by who gets to market first. Product launches are complex events that involve lots of moving parts, events and people. Product pricing.

Marketing 98

Marketing CRM Sales Scripts 98

Bill Quiseng

JUNE 21, 2023

You have sold them a product or service that meets their wants or needs. And satisfied customers will leave when they find an experience that is better or a price that is less expensive. This June, I present each one of the Three Principles to Build Customer Loyalty. In this third week, here is Principle Three: Be Magnificently Boring!

B2C 134

B2C B2B Personalization Customer Support 134