JustCall

JANUARY 23, 2024

San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

Nicereply

FEBRUARY 29, 2024

These are the ones who know what challenges users face while engaging with your product. For instance, if a product feature is unavailable for technical reasons, consider announcing it so your users know about it. When creating a friction-free customer experience across all touchpoints, you first put customers in the center.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

AWS Machine Learning

NOVEMBER 21, 2023

In recent years, MathWorks has brought many product offerings into the cloud, especially on Amazon Web Services (AWS). For more details about MathWorks cloud products, see MATLAB and Simulink in the Cloud or email Mathworks. This post is written in collaboration with Brad Duncan, Rachel Johnson and Richard Alcock from MathWorks.

Engineering 85

Engineering APIs Scripts Automotive 85

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

B2B 115

B2B Journey mapping SaaS Engineering 115

CSM Magazine

SEPTEMBER 21, 2023

For those who are viewing the development of a software solution as a viable option, we recommend thinking about the possibility of building a mobile app as a core product. Despite the fact that the number of mobile apps that are available today is already rather high, cool ideas and innovative solutions are still positively welcomed.

Gamification 59

Gamification Coaching Education Consulting 59

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Combine NPS surveys with other apps for more powerful functionality. Generating survey reports.

Upselling 101

Upselling Surveys Analytics Customer retention 101

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. For example, users can ask a question in plain language and instantly get clear and concise answers with enhanced search.

Enterprise 97

Enterprise Analytics Metrics Accountability 97

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. The onboarding experience was in-depth and thorough.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. CRM data can be stored, retrieved, analyzed, applied and synced with data from other apps. Why Do I Need B2B CRM Software?

B2B 79

B2B Sales CRM Enterprise 79

aircall

NOVEMBER 15, 2022

I was new, I didn’t know many people, and I didn’t know our product well enough. During the presentations, I got to see amazing ideas that added so much value to Aircall’s business, plus I also got a chance to understand so many different areas of Aicall’s product. The great food and rewards keep everyone energized and motivated.

Engineering 124

Engineering Surveys Personalization Management 124

Totango

MAY 13, 2022

They can take several forms, including: In-app guides. When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? Video tutorials and transcripts.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer retention 98

Customer retention Upselling CRM SaaS 98

AWS Machine Learning

DECEMBER 1, 2023

In addition to setting up and configuring your SageMaker apps and execution roles, the new experience offers an updated UI for implementing complex networking configuration, such as VPC endpoints, subnets and security groups, and encryption settings. You can assign existing roles or create new ones based on their typical ML activities.

Enterprise 92

Enterprise APIs Accountability Government 92

JustCall

OCTOBER 26, 2023

Apple commands this kind of loyalty, thanks to its seamless user experience and innovative products. Driving Customer Support with Mobile App: iOS-based Challenges Given the tough standards Apple has built around the coveted iPhone, keeping the iOS customers pleased is a daunting task.

Customer Support 52

Customer Support voip Contact Center Self service 52

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion. We were also named “Best Customer Success Tool” by the Customer Success Collective !

Enterprise 111

Enterprise Best practices Analytics Metrics 111

ChurnZero

APRIL 22, 2022

You can’t build or scale a high-performing team if process gets in the way of productivity. Be at your customer’s side with In-App Communications. Imagine being able to personally recognize each one of your customers—in the moment and in your product—every time they complete a milestone or significant event.

Accountability 98

Accountability Consulting Consulting Best practices 98

Amity

JULY 30, 2018

As a CSM, improving product adoption should be a top priority for you in order to ensure your customers’ long-term success. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product more effectively. Are there in-app messages and tips to guide you through the next step?

Brand ambassadors 174

Brand ambassadors Coaching Education Customer retention 174

JivoChat

JULY 25, 2023

Nowadays, these types of products are attracting many customers worried about sustainability and also the ones looking for unique special items Selling antiques online offers several possibilities. You will need to get to know the antique market, and how to find the products you wish to commercialize, and this takes a lot of research.

Advertising 75

Advertising Accountability Sales Analytics 75

JivoChat

OCTOBER 10, 2022

Thankfully, productivity tools make it easier to: stay organized. Thankfully, productivity tools make it easier to: stay organized. Choosing the Best Productivity Tools. There are hundreds of productivity apps, each designed to help you accomplish different purposes. manage employees and projects. Ease of use.

Enterprise 75

Enterprise Management Personalization Contact Center 75

aircall

FEBRUARY 3, 2023

To make it a little easier, we compared the four best options on the market, breaking down what each has to offer in terms of features, pricing, integrations, and more. What You Need to Know About Telzio Telzio is a cloud-based business phone solution that provides standard features commonly found among most alternative providers.

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

VirtualPBX

SEPTEMBER 24, 2021

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies. As a Telecommunications company with remote and hybrid employees, creating a productive and streamlined workplace is our field of expertise. Make the switch from busy, to productive with Do-Not-Disturb.

voip 98

voip Call Logging Telecommunications Call flow 98

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JustCall

APRIL 3, 2023

An auto dialer app is invaluable for sales teams, customer service agents, and call center personnel. After all, dialing multiple numbers, handling busy signals, and answering machines reduce the time which could be invested in working productively. An auto dialer app takes care of this and can boost sales, too.

Sales 52

Sales CRM Call Center Personalization 52

Totango

FEBRUARY 25, 2022

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. In-App messaging.

Enterprise 94

Enterprise 94

aircall

JANUARY 23, 2023

Over 59% of small businesses achieve productivity benefits from a shift to the cloud while saving up to 90% of all communication costs. To help you choose the ideal business phone solution, we’ve compiled a list of the top five Avoxi alternatives to easily compare prices, features, integrations, and overall value. per license.

virtual call center 62

virtual call center Analytics Interactive Voice Response Metrics 62

aircall

JANUARY 13, 2023

The best way to achieve that is by boosting day-to-day productivity and performance while reducing costs. . Novocall offers arguably limited support resources and phone features, shortcomings that might inhibit its ability to provide holistic support to growing businesses. Plus, Novocall is only available in 42 countries.

Sales 62

Sales CRM Morale Interactive Voice Response 62

JivoChat

MAY 10, 2023

It’s possible to sell products on demand or commercialize the artwork that you have already made. Define How You Will Create Your Art Products How is your creation process? Because it affects how you will put the products’ availability, and the delivery time too. 8 Steps on How to Sell Art Online 1.

Analytics 75

Analytics Sales Accountability Marketing 75

JivoChat

FEBRUARY 16, 2023

Do you want to become an app developer or you are already one but wish to expand your knowledge? There are some incredible app development courses available online that can help you with that. You will learn how to develop apps for different operating systems, such as iOS and Android. 7 Best App Development Courses 1.

APIs 75

APIs SaaS Marketing Management 75

Fonolo

NOVEMBER 8, 2022

Anything from current affairs to product launches to seasonal periods can trigger a rise in demand for your call center. Today, this pillar contact center technology has more features than ever, including voice recognition technology, natural language processing, and smart call routing. Understand Customer Behavior. Customer Portal.

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

VirtualPBX

NOVEMBER 8, 2023

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. In today’s fast-paced business world, effective communication is the lifeline of any successful company.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

AWS Machine Learning

JUNE 10, 2022

With services such as Amazon Transcribe , Amazon Polly , Amazon Translate , Amazon Rekognition and Amazon Textract , you can add features to your projects such as live transcription, text to speech, translation, object detection, and text extraction from images. Solution overview.

Scripts 74

Scripts APIs Accountability Engineering 74

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. In this post, we expand on this topic to demonstrate how to use Einstein Studio for product recommendations. This is the second post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker.

APIs 77

APIs Scripts Management Accountability 77

JivoChat

MAY 15, 2023

Sell new books: once more you have the option to sell physical books and e-books, but you will need to define how to source your products, and what type of books you wish to sell. Selling books online can be a very profitable business. The good news is that you can set up your own ecommerce website without investing lots of money in it.

Analytics 75

Analytics Sales Marketing Management 75

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. ” — Juan G., ” — Juan G.,

Journey mapping 82

Journey mapping Enterprise Accountability Feedback 82

JivoChat

FEBRUARY 22, 2023

The platform has surpassed 2 billion monthly active users, 90% of whom show interest in communication with brands in-app, and it’s considered to be one of the most engaged and fastest-growing social media platforms. Social media presence is a must for small businesses. Beat the Instagram algorithm. Reach a wider audience.

Brand ambassadors 75

Brand ambassadors Marketing Advertising Accountability 75

DMG Consulting

MARCH 27, 2024

Agent empowerment is a growing area of focus for contact center leaders, and WFM vendors are helping to address these needs by delivering expanded self-service capabilities via enhanced mobile apps. The vendors are releasing features that enable agents to select their own working hours, have their schedule assigned, or a combination of both.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59