platform Quality management Related Topics 
Playvox
SEPTEMBER 19, 2022
While reviewing 2-5% of interactions may help understand some issues, it leaves many companies to question what they are missing and how they can drive more insight and efficiency from their quality management process. This may be “gameshow” host thing for me to say, but – that’s not all!
MiaRec
AUGUST 31, 2023
Are you considering purchasing MiaRec’s Conversation Intelligence platform but are wondering what happens once you sign the contract? You might have been burnt in the past by a bad onboarding experience and are asking yourself what you should expect in the next steps regarding technical implementation, onboarding, training, and support.
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Enghouse Interactive
APRIL 28, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? In summary: Call Recording + Quality Management = Cost Savings. The result to the bottom line?
Enghouse Interactive
MAY 21, 2019
Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? Enghouse Interactive Educates – #2 in a series.
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CSM Magazine
OCTOBER 27, 2020
Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. But whatever the next challenge is, Calabrio’s goal is to provide a flexible platform that can quickly adapt to change.
Beyond Philosophy
OCTOBER 29, 2020
Create or define a burning platform. Rule #1: Create or Define a Burning Platform. The special event is the burning platform, which creates a sense of urgency. In my early career in corporate life, the philosophy flavor of the month at that particular time was Total Quality Management. ” Lead from the top.
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