Playvox
FEBRUARY 6, 2024
They make customers the center of their business strategy, execute on delivering outstanding customer experiences, and strive for continuous improvement. It’s often the continuous improvement or quality management (QM) piece where contact centers struggle. Edwards Deming and Walter A.
Playvox
SEPTEMBER 19, 2022
While reviewing 2-5% of interactions may help understand some issues, it leaves many companies to question what they are missing and how they can drive more insight and efficiency from their quality management process. This may be “gameshow” host thing for me to say, but – that’s not all!
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Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution? Easily integrate with other solutions.
NobelBiz
APRIL 3, 2023
Contact centers are responsible for handling customer inquiries and complaints while providing solutions. Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services.
NICE inContact
OCTOBER 29, 2019
With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. The numbers tell the rest of the story—costs are down while quality scores and customer satisfaction is up!
Serenova
APRIL 26, 2019
The conference offers three days of content-packed sessions, an exhibit hall for vendor info and demos, and the opportunity to talk to contact center leaders and hear practical insights. To learn more about the state of the cloud contact center, read about the results of our survey at Enterprise Connect 2019 here.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.
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