Peter Lavers

JUNE 15, 2021

I was delighted to be interviewed by Onalytica recently – the World’s largest B2B influencer marketplace. You can read the interview by clicking here.

B2B 130

B2B Customer Experience Customer centricity CRM 130

ShepHyken

AUGUST 25, 2020

That’s a core requirement in today’s marketplace.”. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. “Any company without a CX program is fooling themselves. They’re not going to be successful.

Feedback 297

Feedback Enterprise Customer Experience Technology 297

ShepHyken

NOVEMBER 8, 2017

Being known for your service earns you a reputation in the marketplace that can give you a competitive edge. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Why should that be an option or an add-on feature? This should be automatic.

Customer Service 460

Customer Service Feedback Wait times Customer Support 460

ShepHyken

JULY 26, 2021

Here, 15 members of Forbes Business Council share their expert insight on how organizations can leverage AI to enhance their customer service. Edify) When agents are better supported, they are better able to deliver better experiences to customers, which is incredibly important in today’s crowded marketplace.

Customer Service 261

Customer Service Customer retention Contact Center Upselling 261

Concentrix

JUNE 20, 2023

With the right data and analytics experts, companies can quickly turn their data and analytics challenges into a competitive advantage in the marketplace.

Analytics 62

Analytics 62

ShepHyken

MAY 28, 2023

Here is a compilation of 17 experts from the Fast Company Executive Board who share their thoughts on understanding consumer behaviors to create a better experience and increase sales. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Service 162

Customer Service Customer centricity B2C Government 162

ShepHyken

APRIL 5, 2022

marketplace on their customer satisfaction scores. Shep Hyken is a customer service and experience expert,? Fornell is the author of The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference. There’s a correlation between top-performing companies in the ACSI and companies who do well in the stock market.

Wait times 169

Wait times Customer retention Marketing Customer Experience 169

Outsource Consultants

FEBRUARY 26, 2024

And there’s no shortage of experts at Outsource Consultants., Corey Kotlarz: “ AI is at the forefront of the CX marketplace , a hot topic everyone discusses. This makes us the subject matter experts on guiding clients to avoid potential landmines in markets with security issues or high attrition rates. ’ I light up.

Call Center 67

Call Center outsourcing Customer Service Consulting 67

ShepHyken

MAY 9, 2022

(The Wise Marketer) Whether due to the rise of e-commerce, the disruptions of the pandemic, or other factors specific to a given industry, the old patterns of consumer behavior no longer hold true in the current marketplace. 11 Tips for Reconnecting With Unengaged Customers by Newsweek Expert Forum. So, get back to basics and read on!

Customer Service 169

Customer Service Engineering Personalization Surveys 169

24-7 InTouch

AUGUST 28, 2023

With our dedicated leadership, experience supporting hyperscale marketplaces, and expertise in the trust and safety space, we were able to deliver the following results: Savings of over $460,000 from rejected tickets within four months 50% reduction in loss rates 90-95% accurate calibration of losses The post Case Study: Expert Trust & Safety (..)

Calibration 52

Calibration Customer Experience 52

TechSee

MAY 4, 2021

A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires. GigCX also allows organizations access to experts who may be too high-priced to maintain on regular staff.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

The Northridge Group

MARCH 14, 2023

Conversely, retaining existing patients is far more achievable and economically viable, especially in the ultra-competitive modern healthcare marketplace. Connect with a Healthcare Expert The post Leverage Healthcare Technology to Enhance Patient Retention appeared first on The Northridge Group. To learn more, contact us.

Healthcare 142

Healthcare Technology Self service Analytics 142

TechSee

SEPTEMBER 15, 2022

As a result of this partnership, organizations will now be able to share expert information and deliver visual CX as a part of their digital transformation strategy. NeuraFlash and TechSee together can tailor these solutions based on a brand’s business objectives.

Big data 109

Big data Consulting Consulting Contact Center 109

TechSee

JUNE 16, 2022

Steven is an expert in customer experience in a digital world. She is a Subject Matter Expert in Product Lifecycle Management (PLM), Product Portfolio Management (PPM), Labeling and Artwork Management (LAM) for manufacturers. Brad Cleveland is a global expert in customer strategy and managemen t. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

AUGUST 14, 2023

As the host of The Modern Customer Podcast , she explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Outsource Consultants

SEPTEMBER 20, 2022

Unfortunately, even when companies find their best-fit applicants, they face agent attrition that often leaves seats empty before the marketplace even opens. BPO providers are experts at recruiting and training call center agents, so let them take on that burden. Here are some tips to help you prepare.

Call Center 67

Call Center outsourcing Government Healthcare 67

CSM Magazine

APRIL 15, 2024

Adept SEO practices significantly increase your startup’s chances of surviving and flourishing in a crowded marketplace, giving you a competitive edge. Engaging with seasoned experts in SEO can further amplify these efforts.

Engineering 52

Engineering Marketing Best practices Enterprise 52

TechSee

MARCH 17, 2020

In today’s customer-centric and highly competitive marketplace, field service organizations must meet the growing expectations for shorter waiting times, quicker resolutions, and better overall customer experience. Sometimes, however, technicians or experts simply cannot find the information they seek in a timely manner.

Enterprise 109

Enterprise Customer centricity Wait times Self service 109

24-7 InTouch

MARCH 29, 2023

The post On-Demand Webinar: The Chatbot Will See You Now: How Digital Mental Health Can Revolutionize Workplace Well-Being appeared first on IntouchCX.

Chatbots 52

Chatbots Best practices 52

ShepHyken

APRIL 25, 2022

In today’s marketplace of infinite choice, you should assume that any brand is replaceable — yes, including yours. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Ultimately, according to the author, the app can become the “hub of your customer experience.”.

Customer Service 162

Customer Service B2B Surveys Best practices 162

OctopusTech

APRIL 24, 2024

Think of the Shopify platform as a virtual marketplace where you open your own “shop.” Consider it as calculating how much rent you’d pay for a plot in a brick-and-mortar marketplace but in the virtual surroundings. Here are some highlights: User-Friendly: Do not worry about being a tech expert to use Shopify.

Technical Support 62

Technical Support Management 62

JustCall

JANUARY 23, 2024

AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.” About Salesforce AppExchange Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways.

Outbound sales 52

Outbound sales contact center solutions Contact Center SaaS 52

ShepHyken

JANUARY 15, 2023

The ‘Shocking’ Shift in Brand Loyalty Drivers, Per New Brand Keys Report by Webb Wright (The Drum) Brand Keys’ latest Customer Loyalty Engagement Index, which assessed nearly 1,000 brands, highlights the primacy of emotion-based purchases in the post-pandemic marketplace. That’s what the best companies and brands do – and you can, too.

Customer Service 120

Customer Service Benchmark Customer centricity Customer Experience 120

Beyond Philosophy

FEBRUARY 11, 2019

The 10-Step Plan for Creating Your Award-Winning Consultancy: Recognize that you are an expert in something, and then tell everyone you are. In 2002, when I started Beyond Philosophy, no one on the broader market knew I was an expert in Customer Experience (or, frankly, what Customer Experience was). So, I told them.

Consulting 207

Consulting Consulting Benchmark Customer Experience 207

Call Experts

OCTOBER 5, 2023

Enhancing Customer Satisfaction High-quality call centers like Call Experts are adept at resolving customer issues promptly and efficiently. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. A satisfied customer is more likely to become an advocate for your brand.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

JivoChat

JULY 25, 2023

On the other hand, you can focus on one niche and become an expert on it. You also have the option to sell on marketplaces, such as eBay and Etsy. Many marketplaces and website builders and marketplaces already partner up with credit card and payment gateways to simplify this step for you.

Advertising 75

Advertising Accountability Sales Analytics 75

Vistio

MAY 29, 2024

Vistio harnesses this technology to not only decode customer needs but also to empower contact center agents, transforming them from novices to experts swiftly. Companies that embrace these tools position themselves to lead in customer experience, adapting preemptively to shifts in consumer behavior and the marketplace.

Analytics 52

Analytics Customer Experience Contact Center Big data 52

Outsource Consultants

DECEMBER 27, 2021

Let’s take a deeper dive into the future of content moderation and why outsourcing with content experts is a critically important choice. Ecommerce marketplaces, where third-party sellers use your platform to promote and sell their products. Dedicated experts working on your behalf. How Content Moderation Has Changed.

outsourcing 67

outsourcing Consulting Consulting Technology 67

ShepHyken

APRIL 3, 2017

and while there is a short summary of my presentation, he also highlights some of the takeaways from Jay Baer and Blake Morgan, two other experts in the industry. My Comment: Customer experience expert, Blake Morgan, shares a list of five trends impacting customer experience. For information contact or www.hyken.com.

Customer Service 192

Customer Service Marketing Personalization Customer Experience 192

ShepHyken

FEBRUARY 21, 2017

Some experts define loyalty as a customer who comes back. ABOUT: Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies. Featured Interview: Shep begins his interview by asking Chip Bell about his definition of customer loyalty.

Customer advocacy 217

Customer advocacy Customer centricity Best practices Sales 217

Hodusoft

MARCH 6, 2024

About BPO and Its Role in Enhancing Customer Support Services In today’s competitive marketplace where a large number of businesses struggle to survive, it is important to utilize every opportunity that helps e-commerce businesses to grow and flourish efficiently. Connect with HoduSoft Expert Now!

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Beyond Philosophy

FEBRUARY 17, 2020

Messina coined the phrase Conversational Commerce in 2016 to describe all the changes happening in the way we interact with customers in the consumer marketplace. Messina is an expert on this subject. Specifically, it relates to how brands and consumers are going to communicate through messaging and social media. .

Airlines 415

Airlines Call Center Consulting Consulting 415

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! This demand is just one reason why we put SuccessBLOCs at the heart of our software.

Journey mapping 102

Journey mapping Enterprise Best practices Marketing 102

OctopusTech

OCTOBER 14, 2022

However, there’s always an ongoing dilemma among business owners that if they should hire a Shopify expert for their company or not. With this, another concern arises is how much an expert will charge for the projects. Why Do You Require A Shopify Expert? Factors Affecting The Cost To Hire A Shopify Expert. Hiring Basis.

Abandon rate 62

Abandon rate Consulting Consulting Sales 62

Answer Dash

OCTOBER 30, 2018

In my recent interview with customer experience expert Shep Hyken, he shares six strategies for leveraging convenience as a powerful way to differentiate your organization in today’s competitive marketplace. The next wave of customer service that will separate a company from their competition is all about being convenient.

Customer Service 71

Customer Service Customer Experience 71

Beyond Philosophy

MARCH 19, 2020

As I have mentioned before , Forrester and other research experts determined late last year that marketplaces were flat, and they see no improvement in Customer Experience. ROI is one of the areas the organizations are struggling with regarding their investment in Customer Experience.

Consulting 479

Consulting Consulting Marketing Customer Experience 479

Beyond Philosophy

MAY 24, 2016

My friends at Keller Fay Group (Ed Keller and Brad Fay) have conducted research which once again demonstrates that everyday people, i.e. consumers, customers, suppliers and employees, can have a significant on the product and service vendor decisions individuals make in the marketplace.

B2B 236

B2B Government B2C Consulting 236